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OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
231 ratings and 156 comments received in the last 90 days.
01 April 2026
Sam was very easy to deal with and worked hard to get me a good deal know the car I wanted. The car Handover was good and car presented spotless.
31 March 2026
Very helpful on the process of purchase
31 March 2026
Bav was very helpful from the moment we stepped into the showroom, through to driving away the car, he guided us through everything with charm and style.
27 March 2026
We found dealing with our salesman, Martin Hall, easy and enjoyable. He was eager to answer our many questions, and very helpful in looking into queries he didn't have a quick answer to. He helped to make the process as smooth as it could be.
26 March 2026
Everything went very smoothly and Daniel was very helpful.
25 March 2026
From the moment we walked in Nathan took the time to understand what we needed and offered advice and recommended the type of car. He was extremely patient with us and we felt very comfortable with him. His knowledge of cars was excellent.
25 March 2026
Your sales person Nathan was excellent from the moment we entered the dealership.
25 March 2026
Everyone was friendly and helpful. There was good communication throughout the whole process
24 March 2026
Very professional, helpful and attentive to detail. Never felt that I was being rushed at any time. Totally positive experience.
17 April 2026
Rosie Gillies inter personal skills were exceptional throughout the whole process.
17 April 2026
Customer service 'experience' perfectly satisfactory. But errors have occurred with the car following the work carried out at Vines of Gatwick.
16 April 2026
Very tentative to my needs and very knowledgable.
15 April 2026
A very professional, efficient and courteous.
15 April 2026
Technician boxed and wrapped my old wheel for me that I had requested to keep ensuring the inside of my car did not get dirty - so very pleased with this
14 April 2026
On start up there's a rattling sound which sounds like something's worked loose in the engine bay, which was reported at check-in. It's still there - but the team couldn't hear it during the service. Shame.
14 April 2026
Went for a battery recall. All of the tabs on the boot toolkit cover (battery sits under entire panel) were either bent or broken after. Shows a complete lack of care and a total disregard for customers' cars.
13 April 2026
Very easy to book a service and fantastic that you have 'work' areas now that lots of companies allow 'Work From Home'.
12 April 2026
On time. Good communication
10 April 2026
Efficient
FIND Vines of Gatwick BMW
Address
- Stephenson Way, Three Bridges, Crawley, West Sussex, RH10 1TN
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:Closed
Phone
- 01293 611117
Crawley as well as surrounding areas including Horsham, Haywards Heath, East Grinstead and Gatwick
Address
- Stephenson Way, Three Bridges, Crawley, West Sussex, RH10 1TN
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:Closed
- Sun:Closed
Phone
- 01293 611117
Crawley as well as surrounding areas including Horsham, Haywards Heath, East Grinstead and Gatwick
Address
- Stephenson Way, Three Bridges, Crawley, West Sussex, RH10 1TN
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:Closed
- Sun:Closed
Phone
- 01293 611117
Crawley as well as surrounding areas including Horsham, Haywards Heath, East Grinstead and Gatwick
Address
- Stephenson Way, Three Bridges, Crawley, West Sussex, RH10 1TN
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:Closed
- Sun:Closed
Phone
- 01293 611117
Crawley as well as surrounding areas including Horsham, Haywards Heath, East Grinstead and Gatwick
Address
- Stephenson Way, Three Bridges, Crawley, West Sussex, RH10 1TN
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:Closed
- Sun:Closed
Phone
- 0800 9154700
Crawley as well as surrounding areas including Horsham, Haywards Heath, East Grinstead and Gatwick
02 April 2026
The service my husband and I received by Azar was (still is) phenomenal. By far this has been the best customer experience. We are extremely satisfied and more than happy with our decision to purchase from BMW.