About Your Local BMW Retailer

01293 611117

OUR CUSTOMER REVIEWS

SALES

5.0

SERVICE

4.5

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

195 ratings and 89 comments received in the last 90 days.

02 July 2025

Always go the extra mile

06 June 2025

Bhaven Marargi was able to provide two cars for me to test drive at short notice (60 mins). Helpful and informative with a no nonsense approach.

03 June 2025

Very thorough

03 June 2025

We were just so impressed with Bhaven - a great salesman.

31 May 2025

Everyone was friendly from the moment I walked in the door

29 May 2025

Again just really good service.

23 May 2025

Really easy to do business with.

16 May 2025

Really felt cared for and supported with every decision, all staff where helpful and friendly.

13 May 2025

Very happy. It was easy and flexible.

13 May 2025

Exceptionally happy, I will be definitely going back to the Gatwick Branch.

See all reviews

11 May 2025

Vines Gatwick is just amazing

08 May 2025

Vertu took ovmy local dealership in Barnstaple which is now closed. Had to go to Gatwick to find a privately owned dealership to regain that Westerley BMW delight

08 May 2025

Martin Hall at Vines Gatwick was excellent and could not fault his customer service! Communication was great and everything went smoothly.

05 May 2025

Generally quite good, although with the increase in technology provided in these cars a more in-depth familiarisation session would not go amiss

03 May 2025

Absolutely amazing service provided by Elisha, will be returning again in future Everything done without any issues, very quick and smooth. Knowledge of the sales lady Elisha was fabulous, hence we could choose the best car possible

28 April 2025

During the Motability process that included the fitting of hand-controls, Daniel Tilbury kept us appraised of progress, timings and arrival of the car at the showroom. He was also helpful when it came to explaining options & possible desired items.

23 April 2025

Great to deal with. They always try to do their best for me. I can rely on James to help me day or night whenever I have an issue.

18 April 2025

Bhaven ensured I was kept up to date through the whole process, even got the car to me earlier than expected

17 April 2025

Bhaven went beyond expectation to help get every thing sorted

15 April 2025

I was well looked after and kept well informed of the progress of my vehicle from start to finish - couldn't fault Vines of Gatwick.

06 July 2025

Car on time as stated well cleaned

05 July 2025

Good experience

02 July 2025

See one above, it would have been 5 had you been able to collect and return the vehicle as in the past but you didn't have a driver.

01 July 2025

Really good my only issue is with the service dept they sometimes don't listen to what I needed

01 July 2025

Raised a slight problem with the air pressure in the right rear tyre but didn't offer a solution.

30 June 2025

My car was booked for 11am for an MOT while I waited. It was 12.40 am before I was told it had failed. A new tyre had to be fitted and it was 2.10 pm before my car was ready.

30 June 2025

Kept me up to date throughout the process

30 June 2025

A stress free experience

26 June 2025

See above

26 June 2025

I asked body repair last year for some little dents repaired they took photos never got back to me never been the same since Greg left . Also some comments above .

See all reviews

24 June 2025

Had a brake fluid change assume it was done correctly. They checked the car over generally and come up with a variety of comments.

24 June 2025

Fast efficient booking service, costs and work quoted matched the work carried out. Staff kept me informed of progress throughout to completion. car handed back washed all in all a thoroughly professional and pleasant experience

23 June 2025

Everything happened as planned and reported clearly by video

23 June 2025

Video update informative. Ability to take the car in the previous evening.

23 June 2025

Very good job done.Thank you

19 June 2025

So easy to book and they did exactly what they promised.

17 June 2025

After 10yrs of trouble free motoring,in my 79th year I could not justify nearly £2000 to fix my CD and Satnav,absolutely not Vines fault but would have loved a more affordable solution.

16 June 2025

I was offered a complimentary car wash but I was disappointed when my car was returned barely cleaner than when I took it in. I don't think the car was washed so I took it straight to the local car wash to have it washed!!

15 June 2025

See above. The normal oil and filter and brake fluid change done ok. Liked the free car wash and hoover out as well.

13 June 2025

Callum Warner was very efficient and diligent with the process

12 June 2025

Friendly staff did it on the day

10 June 2025

As above

10 June 2025

Customer service in house was very good. Current lack of local collection and delivery was not so good.

10 June 2025

Everything was no trouble

03 June 2025

Good service

02 June 2025

Quite expensive for some brake fluid.

02 June 2025

I also come to Vines at Gatwick because of the excellent service

29 May 2025

The automated payment system didn't work which meant I ended up being charged twice. This was resolved by a service agent (who was very helpful to be fair) but still frustrating to have to deal with

28 May 2025

From booking in to getting my car services, everything was done very efficiently

27 May 2025

See above comment

27 May 2025

As above

26 May 2025

Very satisfied. The free valet was a welcome bonus.

25 May 2025

Stephen is amazing

24 May 2025

My car is a 3 Series dating from November 2002. There were difficulties in obtaining the parts required to fix the problems with the car and resolving the software challenges encountered. In view of the time required, the cost was reasonable.

24 May 2025

I was notified of all extra work necessary, the inevitable delay in returning the car, which was understandable and the additional costs involved

22 May 2025

All work carried out as anticipated. Car was washed and vacuumed.

22 May 2025

The service and communication were great. Howver, I didn't receive a vehicle health check.

21 May 2025

Kirsty at Vines kept me fully informed and texted me nearly every day regarding progress

20 May 2025

Finished on time with a detailed report of the status of the car and what the service costs are going to be in future

19 May 2025

As above service message not reset

19 May 2025

Very happy.

18 May 2025

The car and the service have never let me down.

12 May 2025

Friendly & welcoming staff

11 May 2025

It was all great, although the outsourcing of the courtesy car to enterprise added some time on to me continuing my day.

08 May 2025

Min from Vines was very helpful and kept me updated on progress.

08 May 2025

Wasn't a service. New car pick up

07 May 2025

See comments above.

07 May 2025

BMW did all of the work to a high standard

06 May 2025

Despite an issue with having the incorrect part, I'm happy with my experience. I was kept informed at all times & provided with a lovely courtesy car. Charges relating to the work were also waived even though the part wasn't covered by the warranty.

06 May 2025

As above, and I appreciate the vehicle health check video.

06 May 2025

Front of house was friendly and the calls to keep me updated helpful.

05 May 2025

We waited while the service was carried out, it was done on time and we were looked after with coffee.

04 May 2025

See previous answer

04 May 2025

Same as prior response

04 May 2025

Delivered

02 May 2025

Professional on time

01 May 2025

Disappointing communication on updates, and also a reflection of the above statement.

29 April 2025

Efficient and friendly

29 April 2025

The car was returned stating the work had been done. The car had also been washed and cleaned,.

28 April 2025

Seamless from booking to repair and carried out as informed at the cost quoted.

27 April 2025

Took time to understand issue, investigate and order in required parts. Helped with collection time so I could attend meeting.

27 April 2025

Efficient, friendly service

27 April 2025

Everything provided as expected, no issues and very professional at all times. Repairs carried out promptly and complimentary wash and vacuum is a simple touch that makes a big difference.

24 April 2025

Very easy to get to, staff were very friendly and helpful

21 April 2025

The MOT /Service reminder / booking process went very smoothly. I would have liked a collection / delivery service if one had been available. Kirsty was very helpful answering my questions when I collected my car.

19 April 2025

Easy booking

16 April 2025

The service and communication was good throughout the customer experience.

15 April 2025

Kept me advised of service and other repair requirements.

12 April 2025

Had an airbag recall, handled it smoothly

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US

Our contact details