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OUR CUSTOMER REVIEWS

SALES

5.0

SERVICE

4.5

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

165 ratings and 110 comments received in the last 90 days.

02 June 2026

All staff members were extremely welcoming. Martin from sales explained everything to me in a way I could understand, and made the whole process very quick, easy, and smooth.

23 May 2026

Martin understand what my situation is. My affordability and requirements and made me feel comfortable, not pressured.

22 May 2026

Super helpful from our inital enquiry through to delivery of our new X1.

15 May 2026

From start to finish great service

14 May 2026

Bhav made this experience amazing! I am truly grateful for the opportunity to buy a new car with him.

09 May 2026

Josh was bery helpful with the technical details of the new car

05 May 2026

It was my first automatic vehicle and Dan Tilbury was very patient with me having my first drive of the car

02 May 2026

Such a great easy seamless enjoyable experience

29 April 2026

Bhav and the team at Vines were attentive and helpful throughout

20 April 2026

Very satisfied. Efficient and went the extra mile to get my car delivered on 31st March

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02 April 2026

The service my husband and I received by Azar was (still is) phenomenal. By far this has been the best customer experience. We are extremely satisfied and more than happy with our decision to purchase from BMW.

01 April 2026

Sam was very easy to deal with and worked hard to get me a good deal know the car I wanted. The car Handover was good and car presented spotless.

31 March 2026

Bav was very helpful from the moment we stepped into the showroom, through to driving away the car, he guided us through everything with charm and style.

31 March 2026

Very helpful on the process of purchase

27 March 2026

We found dealing with our salesman, Martin Hall, easy and enjoyable. He was eager to answer our many questions, and very helpful in looking into queries he didn't have a quick answer to. He helped to make the process as smooth as it could be.

26 March 2026

Everything went very smoothly and Daniel was very helpful.

25 March 2026

Everyone was friendly and helpful. There was good communication throughout the whole process

25 March 2026

Your sales person Nathan was excellent from the moment we entered the dealership.

25 March 2026

From the moment we walked in Nathan took the time to understand what we needed and offered advice and recommended the type of car. He was extremely patient with us and we felt very comfortable with him. His knowledge of cars was excellent.

24 March 2026

I was very impressed with Vines, particularly with Elisha, who was extremely helpful in answering all my questions and providing regular updates throughout the process. The handover was seamless, and I appreciated the thoroughness and time given.

24 March 2026

Very professional, helpful and attentive to detail. Never felt that I was being rushed at any time. Totally positive experience.

24 March 2026

Sam was very helpful and accommodating throughout

23 March 2026

Martin Hall is an asset to your dealership and brand, read the situation well and was dealt with superbly; tailoring everything to individual wants/needs. Made it an enjoyable experience, very happy.

02 June 2026

On the last 2 visits BMW have recommended new tyres (failing my MOT at BMW on the second visit). An independent expert supplier advised the tyres did not require changing and passed the vehicle for MOT

01 June 2026

Christian was lovely and professional from the very beginning, as someone who has had a horrible experience with vehicle works previously (not vines related) this made me feel very at ease.

01 June 2026

All went well

31 May 2026

The vehicle was returned at the time specified with the car washed & cleaned.

31 May 2026

I was kept updated throughout.

29 May 2026

Met all expectations

29 May 2026

It took a lot longer than I thought and a lot more money but it was necessary and the space I was given to work in was good.

29 May 2026

Quick service, with great support from Ghiny and as usual, excellent advice from Bhavan.

28 May 2026

No problems all went well

28 May 2026

Great staff and very welcoming, I was made to feel at ease.

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27 May 2026

it was very bad experience at Wines Crawley , booked for the investigate the noise while driving , and asked them check the rear left light , even though light was working but was showing the error . so now they charged me £150.00 to investigate

27 May 2026

The car failed its MOT on windscreen wipers!! Fair enough but I can't understand why they weren't in stock. The car was there all day for windscreen wipers.

27 May 2026

Very receptive and asked good questions.

27 May 2026

MOT and alloy painting was done on time and I was kept up to date by Rosie and Igor

24 May 2026

They did what was requested

24 May 2026

Was just a MOT booking. Took nearly 3 and a half hours and I was early by another hour, in the end up being there for more than 4 hours for a simple MOT on an electric vehicle which should probably not take more than 30 minutes.

23 May 2026

Service was provided just how i needed it

19 May 2026

Fairly satisfied

18 May 2026

I loved the workspace on the 1st floor whilst I waited for the car to be serviced and the hospitality from the advisor was perfect! Thank you!

18 May 2026

Sorry, but I couldn't understand what Ghiny was saying when he sent the service video of my car.

18 May 2026

Everything was done efficiently.

17 May 2026

Very accommodating and let me work at the garage while I was waiting for the car

17 May 2026

Could have been better prepared and aware the vehicle was coming in.. better comms between bmw assist and dealership

17 May 2026

The show room was quiet clean and tidy as was the refreshment/ waiting area. Staff welcomed and seated me on arrival and sent the Service Advisor Ghiny. The work was completed on time and cost. Future work was identified.

12 May 2026

Vines BMW did everything I requested of them. BMW could be cheaper though.

12 May 2026

Good communication. Issue in reproducing issue but went above and beyond to help.

11 May 2026

Happy with the service

11 May 2026

The staff where friendly, helpful and kept me informed on my cars progress through the works.

08 May 2026

All the staff are friendly & so helpful.

06 May 2026

The work done was fine. However I would have preferred a BMW courtesy car (as promised) and the work took longer that specified owing to not having the necessary tools, even thought I booked in weeks in advance.

06 May 2026

They are a great dealership to deal with

06 May 2026

High price for amount of work done

06 May 2026

Vines team are super helpful,

05 May 2026

Everything went to plan and Minati was excellent.

05 May 2026

Comfortable waiting area.

30 April 2026

I booked my car in to have trim rattles rectified. The technician Daniel did an excellent job, solving the problem and taking me through the solution in great detail. He also spotted another issue that I hadn't which he then resolved. Great service.

29 April 2026

The communication and updates before, during, and after the input were clear and helpful with contents from technicians on how to get the best job performed. I was quite upset to hear BMW can't perform alignment due to wheel studs however.

29 April 2026

I would have liked more info on how to manage the 'advisory' elements picked up during the MOT

28 April 2026

All high class, as expected

22 April 2026

Efficient and communicative

22 April 2026

For the second time the work shop have done a damage to my car while my car was in work shop

21 April 2026

Resolved all issues efficiently

17 April 2026

Rosie Gillies inter personal skills were exceptional throughout the whole process.

17 April 2026

Customer service 'experience' perfectly satisfactory. But errors have occurred with the car following the work carried out at Vines of Gatwick.

16 April 2026

Very tentative to my needs and very knowledgable.

15 April 2026

A very professional, efficient and courteous.

15 April 2026

Technician boxed and wrapped my old wheel for me that I had requested to keep ensuring the inside of my car did not get dirty - so very pleased with this

14 April 2026

Went for a battery recall. All of the tabs on the boot toolkit cover (battery sits under entire panel) were either bent or broken after. Shows a complete lack of care and a total disregard for customers' cars.

14 April 2026

On start up there's a rattling sound which sounds like something's worked loose in the engine bay, which was reported at check-in. It's still there - but the team couldn't hear it during the service. Shame.

13 April 2026

Very easy to book a service and fantastic that you have 'work' areas now that lots of companies allow 'Work From Home'.

12 April 2026

On time. Good communication

10 April 2026

Efficient

09 April 2026

Excellent service.

08 April 2026

Great service

08 April 2026

Polite staff and job done

08 April 2026

07 April 2026

The service rep kept me advised of any issues throughout the time the vehicle was been serviced/MOT etc.

06 April 2026

All good.

06 April 2026

Good clear communication from a Christian

02 April 2026

Everyone is very polite. Like the way they send a video and explain what needs to be carried out on the car. Appreciate the valet.

30 March 2026

Good communication and service carried out according to plan.

29 March 2026

Very efficient process booking in and service completed on time.

29 March 2026

Very professional service all round. From touch screen key drop off to return of my car I was kept informed and looked after attentively.

28 March 2026

Excellent service from Vines Gatwick. The technician took time to understand the problem and I was kept up to date at regular intervals.

24 March 2026

Great quick service

24 March 2026

Very easy and smooth check in. Kept me updated at all times and Rosie who looked after me was very attentive and great.

24 March 2026

Great service and Comms. The team kept me updated on the service and costs etc.

23 March 2026

Kirsty was excellent & kept me fully informed.

21 March 2026

Everything takes too long. Even though people are free- I have to wait for the right person to book me in. I agreed I would be called when ready as it takes an hour to travel from my city office. On arrival - car is parked but it took 45NEEDMORESPACE

21 March 2026

Was charged £80 to adjust headlight beam with service (which cost £500!) I asked why I was being charged and was told they move when hitting potholes! I explained they have been like it since new. Emailed to enquire as told, but no reply.

21 March 2026

Great service and friendly staff

20 March 2026

Having realised everything had moved, the Service Centre Staff could not have been more helpful, took all my details and were professional and polite throughout.

19 March 2026

Rosie my service handler was excellent, kept me updated regularly and was just a pleasure

18 March 2026

Car was booked in with plenty of time and notice. It was all explained and we were phoned if there was further info to be imparted.

17 March 2026

Service and MOT was well done and on time.

16 March 2026

Good service and great result

16 March 2026

No timely communication from Service Department. Incomplete works, still showing service / MOT overdue and waiting for costs despite chasing numerous times.

16 March 2026

Recall for starter motor on 430i was carried out efficiently within the day , followed by video health check plus clean and valet

16 March 2026

Very straightforward and efficient system

15 March 2026

Great service. Minor quibble that the low metal barriers in the car park make it difficult to get out of the car.

15 March 2026

It was a recall and the work was done efficiently and your staff were courteous and friendly

15 March 2026

Very helpful staff, who catered for my circumstances.

14 March 2026

Service performed faster than expected. Good waiting facilities. Very pleasant staff

14 March 2026

Sorted out an overnight issue with no fuss

11 March 2026

My car was recalled to get a new starter motor fitted. I was told it needed doing urgently but there were no BMW courtesy cars available on the first date so I had to hire a car for the day at my own expense for a BMW recall which doesn't seem fair

10 March 2026

Christian and his team were unbelievable

09 March 2026

Great customer service from Alexandra keeping me informed of progress

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US

Our contact details

FIND Vines of Gatwick BMW

Address

Stephenson Way, Three Bridges, Crawley, West Sussex, RH10 1TN

Opening Hours

Mon–Fri:08:30 - 18:00
Sat:09:00 - 17:00
Sun:Closed

Phone

01293 611117

Map

Areas served

Crawley as well as surrounding areas including Horsham, Haywards Heath, East Grinstead and Gatwick

View map

Address

Stephenson Way, Three Bridges, Crawley, West Sussex, RH10 1TN

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:Closed
Sun:Closed

Phone

01293 611117

Map

Areas served

Crawley as well as surrounding areas including Horsham, Haywards Heath, East Grinstead and Gatwick

View map

Address

Stephenson Way, Three Bridges, Crawley, West Sussex, RH10 1TN

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:Closed
Sun:Closed

Phone

01293 611117

Map

Areas served

Crawley as well as surrounding areas including Horsham, Haywards Heath, East Grinstead and Gatwick

View map

Address

Stephenson Way, Three Bridges, Crawley, West Sussex, RH10 1TN

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:Closed
Sun:Closed

Phone

01293 611117

Map

Areas served

Crawley as well as surrounding areas including Horsham, Haywards Heath, East Grinstead and Gatwick

View map

Address

Stephenson Way, Three Bridges, Crawley, West Sussex, RH10 1TN

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:Closed
Sun:Closed

Phone

0800 9154700

Map

Areas served

Crawley as well as surrounding areas including Horsham, Haywards Heath, East Grinstead and Gatwick

View map