OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
195 ratings and 95 comments received in the last 90 days.
02 July 2025
Always go the extra mile
06 June 2025
Bhaven Marargi was able to provide two cars for me to test drive at short notice (60 mins). Helpful and informative with a no nonsense approach.
03 June 2025
We were just so impressed with Bhaven - a great salesman.
03 June 2025
Very thorough
31 May 2025
Everyone was friendly from the moment I walked in the door
29 May 2025
Again just really good service.
23 May 2025
Really easy to do business with.
16 May 2025
Really felt cared for and supported with every decision, all staff where helpful and friendly.
13 May 2025
Exceptionally happy, I will be definitely going back to the Gatwick Branch.
13 July 2025
As above answer Min was extremely helpful and kept me updated with progress and anything that cropped up during the service works
13 July 2025
A seamless experience.
12 July 2025
Great service, as ever. I've been coming to Vines of Gatwick with my BMWs since 2008
12 July 2025
As above, plus the loan car was Electric, instead of an awful petrol Mini, which was a bonus.
12 July 2025
On my last Visit for a Starter Motor giving me occasional problems , the Customer Service Team member Kersty gave incredible clear details of what needs attention to get my Car back for safe driving Well done Kersty
11 July 2025
The car and the app are still showing that the car needs the rear brake pads changed even though this was done a couple of weeks ago.
11 July 2025
The car was MOT'd and cleaned on time while I waited and Kirsty Jones was both friendly and professional, and offered upselling of service on our other BMW. Excellent.
08 July 2025
As above!
07 July 2025
Completely satisfied
07 July 2025
As abve
13 July 2025
James Connolly was made the process easy from start to finish