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Rob gave a clear description of what was needed and that is what you did.
No courtesy car available and waited longer than informed
All the members of the team were very helpful and professional
Car collected from home, mechanic kept in touch during the work
Efficient team. Video of service sent to mobile! Great advice for future necessaties on car.
Very helpful staff with clear explanations.
They wash your cars inside and out on every service you take with them. It is a very nice touch. There is always something missing not perfect.
car was in Vines Gatwick for four weeks
All carried out as promised but I did have to wait 3 weeks for a free date to carry out the service.
The whole experience was painless...except the cost!
There were problems and delays however the team made it right in the end.
Everything is perfect.
Knowledgeable friendly staff. Just need more parking spaces
Fault found quickly and rectified under warranty
Service from Claire was first class
Nothing was too much trouble and everything was fully explained
at the time fine but when I reported a problem that wasnt felt with quickly
Everything done as promised
Work was completed well and on time. Dealership is a pleasant place to be with a comfortable waiting area.
Friendly but still waiting to hear about tyre insurance claim - 2 weeks- and inside of NSF passenger door trim appears to have been damaged at some stage.
I would have given it a 5, except that when I got back into the car to leave there was a warning light and message that then had to be resolved in the workshop.
Delt with my cars problem efficiently
Took longer to identify & acknowledge brakes issue plus 2 visits despite having the car for 3 days in first instance with no actions
Good service generally
I have to book in to get something else looked at, you had it all day so I would have been better to investigate everything.
This is pretty much covered in my answer to the first question. I would also add that the service representatives are approachable if you do find you have a issue.
Had booked in to leave but offered a fast track service which was done in under two hours. Comfortable waiting area and coffee / papers available
Never any question of unnecesary work, I trust Vines will do what is necessary in order to maintain reliability. This has been faultless. The free valet was much appreciated.
I was told the service would take 1 1/2 hours and so I decided to wait. In the end, it took 2 3/4 hours.
The service centre forgot to reset the service indicator, again. I had to ask to have this done.
Gave me false alarm information and marked an alloy
Kept to schedule and were able to collect my car so that it did not impact on my business.
You fixed the problem with the car.
I dropped the car off for a recall at 8:50am and agreed a pick up time at 4pm. The car was not ready until 6:15pm. I later discovered they did not begin work on my car until 3:40 only 20 minutes before the pick up time.
Nothing was found wrong with the car, which was a little surprising
Although the service was carried out well we had 3 problems;- The lift from Gatwick was never organised,- We had to wait an hour for a car to move before we could leave.- The outside of the car was filthy having been sat for a week.
The only criticism I can make is that I always take my car in for 09:00hrs on MOT and servicing day and it is never ready by 17:00hrs.
Although I was given some money off some additional works as compensation for my inconvenience by having the vehicle attend the garage three times I would rather have had the issue resolved if not on the initial inspection but on the follow up visit.
The only item which was not corrected was the damaged number plate on delivery. The new one is at least straight, but also damaged.
Easy booking with service all completed on time.
Great service from the salesman James Connelly, who was very patient when we were deciding on what car to get, we returned to him when decision made rather than go to our local dealership because of the customer service he gave.
All paperwork completed in advance except for a couple of signatures so very quick and easy process
Sales Exec Todd was great as usual and pieced together a fantastic deal
Have the car in of my dreams with no hassle and everything done for me
Very professional and great dealer ship
Generally well satisfied. There was a small communication issue that was swiftly resolved by the salesman I was dealing with
Vines BMW Gatwick team look after customers very well
Polite friendly staff and excellent well informed salesman
Great staff and professionalism throughout
Couldn't of asked for me really. Treated extremely well, kept up to date with progress and John was extremely pleasant to deal with.
Can't fault the service. I dealt with Todd Loan & this is the third car I've bought from him since March '16. Todd is always extremely helpful & I trust the information that he provides. The whole process was quick and easy.
The facilities are good, knowledge of staff about the products
Service was great and it was such a smooth process. I like to consider myself to be a quick decision maker and bmw certainly matched that by having my new car to me within two weeks of signing the contract. Amazing experience! Very impressed.
This is probably picky but all previous new cars I have bought provided a full tank of fuel. This one was just over half full.