MEET THE TEAM.

0 items found Done
  • No filters have been added

No news found with your current search criteria.

Clive Vaughan

Business Manager

Matthew Ward

BMW Business Manager

Charles Squirrell

Used Car Buyer

Bob Morris

Parts Manager

David Skinner

Aftersales Manager

Adam Dell

General Sales Manager

Scott Mulkerrin

Used Car Sales Manager

James Connelly

Sales Executive

Daniel Tilbury

Sales Executive

Stephen Williams

Sales Executive

Alan Marsh

Sales Executive

John Carey

Sales Executive

Luke Morley

BMW Sales Genius

Ben Fidling

BMW Sales Executive

Nathan Merret-Jones

BMW Sales Executive

Matthew Robinson

BMW Sales Genius

Bhaven Murarji

BMW Genius

Sam Oliver

Trainee BMW Sales Executive

Daniel Serne

BMW Sales Executive

Katie Parker

Centre Host

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Both Nick and Nina provide exceptional service.

Service

Although the problem was resolved, I was not advised that the computer re-boot would loose all my pre-set information.

Service

Names to mention are Nick and duncan. Both extremely focused on customer service. Nick especially took the lead role in managing my ongoing 3 series leak issue through to resolution. Words cannot adequately convey my thanks for that.

Service

Always treated well while waiting for my car

Service

I arrived to pick my car up at the agreed time. My 'personal representative' left as my cane in, and I had to wait 40 minutes.

Service

As usual the Reception staff were excellent and I felt well looked after.

Service

My car needed an MOT and fortunately with my car being serviced by Vines ,it passed without a problem .

Service

Staff were friendly and committed to customer satisfaction

Service

Highly professional service, excellent courtesy car and detailed explanation of what had been done to my vehicle

Service

Repair work completed and car returned to washed and valeted within 24hrs of making my initial enquiry.

Service

Felt valued

Service

No issues at all

Service

As above, no courtesy car, 3rd time I've taken car there and 3rd time I've been told I'll have one then there is none available

Service

Appreciated the health check video and supply of a courtesy car.

Service

Mentioned above.

Service

My other car is a Ford and I am consistently treated better and receive better customer care at their Service Garage. At Vines it is very difficult to contact the service rep (always engaged), the recent car lounge app doesn't get responded to

Service

Very streamlined. Greta service!

Service

First class services

Service

Good service good communication

Service

I was looked after by Jaz on the Service Desk to whom I found both professional & informative, whilst also being friendly & helpful at all times.

Service

Exceptional customer service, which was even better when it went wrong

Service

It was a surprise regarding the diagnosis, which whilst great news that not evidently leaking at the time of inspection, (and saving myself significant expense), from the VHC the visit before, it implied it was urgent, so contradiction is unsettling.

Service

Prompt service

Service

I was in a hurry but your staff didn't seem to appreciate that

Service

Pros - Very friendly and great facilities Cons - recommendations for work not always accurate & Communication not good on this occasion Note: Previously had good experiences

Service

Very good price, extremely good service by the Service Adviser. The only thing I can criticise is that I had a few very light scratches on some of the interior piano black trim, which I didn't notice before my visit (but I may have missed them before

Service

The service department were brilliant in taking extra care with my M2 when it went in for its first service. I dealt with Duncan through out the whole process and I would be pleased if you could pass on my thanks to him.

Service

The tyre pressure check not done on switch to Winter wheels & tyres with 3.1 bar front left, 2.9 front off side, 2.4 bar rear near side and 2.8 off side rear, making the handling unstable. Spoke to Service manager & my 2nd car was done properly.

Service

The costs you quoted for work were too high and I had to keep chasing you for basic answers/progress updates.

Service

Did everything that was required, kept me informed and cleaned my car nicely too

Service

Great communication, something that had been lacking in the past. I've always been happy with the quality of the work.

Service

During my visit I explicitly pointed out that I didn't want marketing contact. I called to complain about the 12 deals of Christmas email I received a few days later. I am still waiting for the promised contact from a manager.

Service

Delivering the car to you was good with Duncan being very helpful, its a sham it was not the same when collecting the car.

Service

Took a while to been seen, and for my car to be brought round.

Service

I had a number of issues with the car, which could not be dealt with by the dealership. Other than these, very good service

Service

Small issue with vehicle ! Dealt with quickly to my satisfaction

Service

I brought the car in with a problem with spotify and some of the other computer based issues. as I understand it the car software was reloaded and Spotify was completely wiped. so now I have to bring it back again. There was also a long wait.

Service

I was keep informed on the service to my car and had a video report sent to my phone while I was waiting.

Service

A breath of fresh air on both occasions, I was kept up to date throughout the process, the business took time to cater to my needs

Service

Excellent service including free collect and return all at a reasonable price within the service plan

Service

The car was recalled but didn't require a replacement part (are BMW not able to tell this from their information systems)? I was disappointed that the car still shows a service is due in 1000 miles when only recently serviced.

Service

Good service.

Service

completely satisfied

Service

nothing to complain about.

Service

Welcomed us both, no delays except for loan car paperwork. Would have liked a call with the estimated completion time. Car very clean and tidy.

Service

Duncan and I live in the same village and he offered to take the car in for service to save me the time and inconvenience. He then duly returned the car back to me at the end of the day. What more could I ask for.

Service

Quick to book in, issue resolved same day with pre-ordered parts

Service

My cars on board service record was not initially updated correctly and took two attempts to rectify.

Service

Service Experience was quick and easy

Service

I booked a wheel that needed to be changed and they had the wrong one. I was meant to be out at 12pm but ended at 3pm. I wish the wright wheel had arrived specially when I booked it a month in advance and that I was offered a replacement car.

Service

booked online, yet they did not know I was coming, spent 3 hours in the service centre waiting for brake fluid change, c it now video and check, plus a wash??

Service

Nothing was too much trouble - all staff very helpful and co-operative

Service

Vines now have the resources in place to look after the customer. Nothing more to say

Service

for the 3rd time you called the wrong contact person with regards to the service being completed.

Service

Everything happened on time, as expected

Sales

Initial purchase over the phone was very easy, handover was slightly deflated, handovers from other dealers has been more of an event. Vehicle prep was not great and slightly damaged wheel but now been resolved, no follow up contact since purchase

Sales

All my expectations were met at all times.

Sales

Beautiful car exactly what I wanted.

Sales

Friendly, helpful, flexible and efficient. Really impressed with the service all round.

Sales

From ordering to delivery was seamless and trouble free.

Sales

HAVE DEALT WITH THIS DEALERSHIP FOR MANY YEARS. STEPHEN WILLIAMS IS AN EXCELLENT SALESMAN WITH GOOD KNOWLEDGE OF THE PRODUCT AND STRIVES TO GET YOU THE BEST DEAL.

Sales

The car delivered had one option missing from my specification. The car was delivered with the incorrect registration plates fitted. One of the options fitted does not work. The dealership is the worst I have ever experienced.