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Ivan Bell

Head of Retail Sales

Clive Vaughan

BMW Retail Manager

Matthew Ward

BMW Retail Manager

Laurence Jones

BMW Used Car Sales Manager

Charles Squirrell

Used Car Buyer

Bob Morris

Parts Manager

David Skinner

Aftersales Manager

James Connelly

Sales Executive

Mathu Sriskandarasa

BMW Car Wow Executive

Daniel Tilbury

Sales Executive

Stephen Williams

Sales Executive

Alan Marsh

Sales Executive

Todd Loan

Sales Executive

John Carey

Sales Executive

Luke Morley

CarWow Specialist

Sophie Sardar

Sales Executive

David De Moura

Used Car Sales Support

Duncan Rose

Service Advisor

Matthew Robinson

BMW Sales Executive

Katie Parker

Centre Host

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Only using them for an MOT so far but gave me a huge range of information about my car's future servicing requirements with complete transparency. Great team of people all willing to help however they can.

Service

I had to get the documentation on my service emailed to me last week since I had lost the originals. I then had a query on the Vehicle Health Check which was not very satisfactorily dealt with, so I was not completely satisfied as I have been before.

Service

Having to ring to found out if car is ready to pick and not being able to get through. Why can't it be an automated process that emails, text messages owners that their car is ready for collection

Service

Very long wait at service desk to check in. 30 mins

Service

Quick and while you wait.

Service

Easy to book a service and attended to on time. Pleasant surroundings if waiting for completion.

Service

Despite problems with the vehicle I purchased, these were rectified and I was compensated for my inconvenience.

Service

Cannot find any fault, although the call from BMW to remind about the service (& MOT) could have been earlier, bearing in mind that it was a waiting period of 2-3 weeks to get a "collection appointment", by which time the MOT had expired

Service

Dropping car off takes ages. I am not interested in waiting with a coffee I need to leave keys and get on with day. It is impossible to get trough to your service team by phone when I do I am asked to leave a message and no one replies

Service

See previous comments.

Service

Because I was completely satisfied !

Service

Been using vines for over 20 years.

Service

The car was not ready at the time specified and the wait for it to be finished was over an hour even though the car had been with the service dept for a full day.

Service

Waited for a significant amount of tome when collecting car

Service

See above and please contact me by telephone if you need more information.

Service

It was great

Service

Everything was done to my satisfaction, in the time estimated and for the cost advised.

Service

The whole process was trouble free and relaxing

Service

As stated above, everyone was friendly. It was clear what was needed and the service was efficient, quick and stress free. My car was cleaned inside and out and I was shown how to automatically fold mirrors and unfold - something I didn't know!

Service

The problem has not been resolved despite having the car for 4 days

Service

Expect nothing less

Service

When returned from service, the exterior had been washed and the carpets cleaned but the boot had not been touched. My wife's Honda is returned spotless after a service. I suspect also that the washer fluid was not topped up during the service.

Service

Please see customer complaint written to Vines BMW.

Service

Sitting area tables need cleaning which I did. No newspaers. Car washed but poorley. All dirty and wet in door closures and needed to be leathered down as did whole car. Interior certyainly not hovered as it used to be.

Service

I think the Service agent was called Tom. Real asset for Vines & BMW

Service

Perfect service with a lovely clean car!

Service

Takes shortcuts - misdiagnoses faults. Ignores request from my warranty company to supply breakdown information for works carried out. Not professional and waste of time. Car sat over a week without updating customer or working on car.

Service

Everything was clearly explained and the work carried out in the agreed time frame

Service

This was a 'wait for' service. Timing was exactly as advised when I arrived

Service

Firstly, vehicle went in for a Brake Fluid Service (16.01.19). A brake nipple was sheared and the vehicle re-booked for 06.02.19 to have the B/Caliper replaced FOC. Was asked for £100 warranty excess on collection which I disputed.

Service

I was satisfied with the service but not the price .

Service

When dropping car off at around 7.30 all I want to do is drop keys and continue to work, three service advisors at their desks I felt like the invisible man ages to make eye contact and acknowledge me certainly didn't feel like a valued customer

Service

Kept informed, good value for money. Collection and delivery prompt and on time.

Service

Disappointed with the normal bmw service Booked the car for a service at Gatwick only to be told in a message 2 days before it was booked in Guildford When trying to contact guildford oN Sunday no answer despite website saying service was open

Service

I received a phone call from the service team saying the car was ready for collection after a service; I told them I would collect over the weekend. When I came to collect, the keys were locked in a safe nobody could open; this was a wasted journey.

Service

Vines were fine, no issues with them.

Service

No contact informing when my car was to be collected and no mention of collection on the email reminder. I had to call and confirm. Poor wash and clean after the service.

Service

Very prompt and efficient service

Service

Everything worked well.

Service

I've discussed all this with Vines and have a record if our conversations. I was offered a 20% discount on next service. I didn't accept as if I buy a new bmw I will get a service pack.

Service

Excellent service. They were very helpful, professional and courteous.

Service

If this was the staff at Vines I have dealt with since it would be 5 stars.

Service

See above. Also, car not returned at the agreed time. Although returned earlier (which might seem beneficial) it was not convenient for me because I was at work. Hence the reason I chose a specific time that was agreed to by 'Service'.

Service

Car booked in for new tyre, 2.5 hrs later my car was ready. 2.5 hrs for one tyre replacement and booked appointment seems excessive.

Service

Waited a little bit longer than normal to be serviced in the office.

Service

The service was fine, but I only asked for an oil change and it can back with a filter change too, costing me a lot more money and with no explanation.I am not sure the online booking works yet, for type of service or that I was intending to wait.

Service

I was contacted by the service dept. when you received the car and was told that i would receive an update once the vehicle had been inspected that phone call didnt happen until 2 days later leaving me not knowing.

Service

Overall good experience from drop off to collection.

Service

Very well looked after by Duncan Rose the service advisor.

Service

As well as the above, not great communication, I had to call almost daily for updates

Service

Given there have been no significant problems with the car it’s hard to give top marks but otherwise happy with the level of service

Service

SEE ABOVE, THE SERVICE PERSONNEL ARE HELPFUL AND FRIENDLY

Service

On each occasion the car has been booked in, I have been advised that they would be unable to undertake the works within the times they have given. When I have raised items in relation to warranty work, they have merely dismissed which is appalling.

Service

Smooth pick up, problem solved and car returned as promised

Service

Issues still not rectified, however I do not feel “believed” by staff so have ceased contacting them regarding this issue.I don’t have faith in the work carried out by bmw due to work not being carried out in October that was agreed.

Service

Service conducted on time and efficiently

Service

Because I was kept fully informed and made to feel that I really mattered as a customer

Sales

Very pleasant attitude of salesman but little contact between order and delivery 3 months later. Fairly limited explanation of the complex technical aspects of the car.

Sales

car was made ready to suit my time and handover was very efficient and useful

Sales

I've had some problems with the car computer since purchase.

Sales

All staff super helpful Andy pleasant to deal with.

Sales

I liked the speed and efficiency of it. I'd put off buying a car for so long as I dreaded the thought of how difficult it would be. But really your salesman Steohen asked all the questions and guided me thru everything

Sales

As above, very easy and we drove our new car away 5 days after choosing it

Sales

It would have been 5, if there was sufficient parking for customers. Everyone was friendly, all the information we needed was explained. Nothing was too much trouble.

Sales

Everything explained clearly, the salesperson was smart, presented well and tried to help along the process. A couple of stumbling blocks along the way in terms of agreeing the car to be found it wasn't for sale anymore otherwise it would be a 5.

Sales

Excellent staff. Great customer service. Salesman went the extra mile to help us decide on the right car and to get us an amazingly good deal.

Sales

The Salesperson ( John Carey) and the Finance Manager conducted themselves in a very professional manner

Sales

Kept informed throughout the process and everything in place and ready when I arrived to collect the vehicle

Sales

Everything was explained throughout and I was kept informed of each step

Sales

Great sales guy. Listened and was a pleasure to work with

Sales

On time and friendly informative gandover

Sales

Alan at Vines isn't too pushy but gives advice when requested/needed.