MEET THE TEAM.

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Ivan Bell

Head of Retail Sales

Clive Vaughan

BMW Retail Manager

Matthew Ward

BMW Retail Manager

Laurence Jones

BMW Retail Manager

Charles Squirrell

Used Car Buyer

Bob Morris

Parts Manager

David Skinner

Aftersales Manager

Luke Clark

Service Manager

James Connelly

Sales Executive

Mathu Sriskandarasa

BMW Car Wow Executive

Daniel Tilbury

Sales Executive

Stephen Williams

Sales Executive

Alan Marsh

Sales Executive

Todd Loan

Sales Executive

John Carey

Sales Executive

Chris Barrett

BMW Sales Executive

Luke Morley

Sales Executive

Sophie Sardar

Sales Executive

David De Moura

Used Car Sales Support

Duncan Rose

Service Advisor

Matthew Robinson

BMW Genius

Katie Parker

Centre Host

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Not so much interaction really.

Service

They fixed the latest issues, though it took over twice as long as I was told it would, meaning I was late for a subsequent meeting.

Service

My answer is same as above

Service

I think the rating I have given speaks for itself.

Service

Great experience

Service

customer service is always very friendly and helpful but please see below for an opportunity to improve!!

Service

They get things done with minimum of fuss.

Service

in addition to the MOS and Service - Updated map on SATNav as requested

Service

It would have been 5 stars if the person who booked me in on the day I dropped the car off hadn't said 'We can't do that' when I presented my voucher for a valet, which I had arranged to be done when I'd originally booked the car in

Service

Efficient professional service. Keep me informed. Trustworthy.

Service

Do feel that certain members of the service department could do with brushing up on their people skills and acknowledging a customers presence.

Service

Claire dealt with me on the day & was fantastic, really helpful & very professional.

Service

Waited very long with no explanation. No call made when one was promised - I had to phone to find out about progress. I was asked whether I want the car at a specific time, said yes, and then nothing happened.

Service

Access and parking is a mess. Was told on booking service and on checkin in that I could purchase a 3 year voucher to cover services for a fixed fee. Was later refused this, although car had only done 7300 miles. 10 minute wait to check in.

Service

A malfunctioning seat belt pressure pad was not immediately available and will be fitted at my next service.

Service

Good service

Service

Duncan was awesome

Service

Handling of checking in service needs is never very efficient. This time it was through lady on reception and I had to fill in details that I know were already in the (IT) system. In past feedback on what has actually been done is not freely offered.

Service

Colin is always very good with details, communication and general banter. Communication from the service department has improved tenfold in recent years

Service

The only hitch is vines now refusing to take credit card payment on the phone. This is a convenience that should be restored

Service

Well organised with courtesy car and my car returned all fixed and clean.

Service

I received regular updates as to what was happening with my vehicle during the day.

Service

Very polite and helpful team but my problem remains unresolved with no proposed solution

Service

Your technician listened carefully to the symptoms of the complaint and decided to re install the softwareThis resolved the problem for a few days

Service

My appointment was booked quicklyWhen I arrived I was seen to as soon as possible The service personal was very polite

Service

Did what they promised at reasonable cost and at very short notice

Service

as above really. the staff were friendly. the guy who parked my car was helpful, and the service staff were keen to help me, i didn't have to wait long to be delt with. pity i didnt have to wait so i would have an excuse to look over an i8

Service

Impressed with efficiency and courtesy of contacts .

Service

Perfect service, extremely pleased

Service

As above, i was also kept well informed

Service

I originally booked the car for the service while you fly, but the car was not collected from Gatwick airport while I was away. I therefore had to take the car to Vines myself the following day. The work done whilst there was fine.

Service

Everything done to a high level of customer attention and courtesy

Service

See previous comment. Think staff were strained to be honest, had too many cars to deal with and too many owners to ring at end of day.

Service

To be told when I called, on the 4th August, that I could be booked in on 29th I was not impressed. I was then offered 21st in Redhill .When I said the car was going to France on 22nd Luke Morley was contacted at home and got me seen on the 6th.

Service

I bought my M4 competition in as I had an airbag warning light on, not ideal in a car with this amount of power. Vines could not fit me in for 3 weeks after I reported the problem. After having the car for the day light back on so having to rebook

Service

Feel I should have been asked whether I had any vouchers to use. I completely forgot I had one an thus paid £25.00 than I could have on a paint job on 4th Sept 2018

Service

If they hadn't damaged one of the alloys then it'd have been 5 ;)

Service

I would have given 5 stars as the service was outstanding but the wait time to get a service booked was over 3 weeks when booking and I was very flexible i.e. Any day any time wait or leave with you.

Service

As above, and booking easy by phone.

Service

Waited as had to go to work, was told 45 min- 1hr 30min, it took 2hr 30 min and I received a text informing me it was done when I was sitting in waiting area.

Service

its always a pleasure

Service

Service was delivered on time, just had to re select some of my personal options that had returned to the factory default.

Service

Booked online but dealership didn’t appear to have Record of me booking a waiting time - said it was a system error.Service requirements car was telling me was wrong - key reader said something entirely different

Service

Despite requesting the car be delivered back to me by 4:30pm as I had an evening appointment, the car arrived at 6:10pm! Despite chasing at 5:20pm when I was assured it was out for delivery, and again at 5:55pm.

Service

the air con regas took considerably longer than i was advised.

Service

Excellent work on the car and Rob was excellent.

Service

overall very good service but sometimes minor items were ignored with no comments

Service

Delivered on my expectations

Service

excellent service as always,

Service

the fault was finally sorted and fixed

Service

I wasn't rung about my cars MOT, and it wasn't done till 10 minutes before closing even after multiple rings by me asking about it at 4pm and 5pm. And they had my car all day, and i took off a day of work for it. Service and MOT was good still tho.

Service

I was very satisfied with my recent service experience at Vines. I was supplied with a courtesy car and sent a video of the mechanic checking the underside of the vehicle and giving a commentary on what he was doing.

Service

Very professional service throughout. The centre kept me informed and updated.

Service

Easy to book service, good quality courtesy car was provided on request and work carried out to a high standard. Not cheap, but fair price.

Service

An hour job ended up taking almost three hours.

Service

Rob gave a clear description of what was needed and that is what you did.

Service

No courtesy car available and waited longer than informed

Service

All the members of the team were very helpful and professional

Service

Car collected from home, mechanic kept in touch during the work

Service

How can I not be satisfied when the whole process from start to finish was flawless. The sales team were excellent and I feel safe and secure in my lovely new car.

Sales

Generally excellent sales service. Slightly niggled an extra I emailed about (BMW Professional Speakers) didn't get picked up for discussion/action ... MY FAULT also not to follow up and double check.

Sales

Slight niggle with car that should have been picked up prior to taking delivery, otherwise it would have been 100%

Sales

As above, cannot fault them

Sales

Again the team make it a pleasurable experience, very well looked after.

Sales

Excellent service dealing with paperwork and demonstration of vehicle's function

Sales

Friendly knowledgeable staff Nice experience picking up on 1st September

Sales

The salesman's handling of us.

Sales

The sales negotiation was fair and hassle free, and the delivery was excellent as my sales executive prepared a short video of the vehicle on the day I picked it up to give me a sneak preview

Sales

It all went as I wanted and as it was my second purchase of a 3 Series and the same for my wife who will also be sharing the driving. The handover did not treat us as novices and acknowledged our understanding of the new car.

Sales

The car was built in 4 weeks, which as very fast