MEET THE TEAM.

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Ivan Bell

Head of Retail Sales

Clive Vaughan

BMW Retail Manager

Matthew Ward

BMW Retail Manager

Laurence Jones

BMW Retail Manager

Charles Squirrell

Used Car Buyer

Bob Morris

Parts Manager

David Skinner

Aftersales Manager

Luke Clark

Service Manager

James Connelly

Sales Executive

Mathu Sriskandarasa

BMW Car Wow Executive

Daniel Tilbury

Sales Executive

Stephen Williams

Sales Executive

Alan Marsh

Sales Executive

Todd Loan

Sales Executive

John Carey

Sales Executive

Chris Barrett

BMW Sales Executive

Luke Morley

Sales Executive

Sophie Sardar

Sales Executive

David De Moura

Used Car Sales Support

Duncan Rose

Service Advisor

Matthew Robinson

BMW Genius

Katie Parker

Centre Host

Maria Beardall

Centre Host

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

All carried out as promised but I did have to wait 3 weeks for a free date to carry out the service.

Service

The whole experience was painless...except the cost!

Service

There were problems and delays however the team made it right in the end.

Service

Everything is perfect.

Service

Fault found quickly and rectified under warranty

Service

Knowledgeable friendly staff. Just need more parking spaces

Service

Service from Claire was first class

Service

car wasn't ready when i came to pick it up but the Saturday sales assistant corrected the issue by having the car delivered the next week. Not all sales people had authority/information to assist so was left waiting for 1 hour.

Service

at the time fine but when I reported a problem that wasn’t felt with quickly

Service

Nothing was too much trouble and everything was fully explained

Service

Everything done as promised

Service

Work was completed well and on time. Dealership is a pleasant place to be with a comfortable waiting area.

Service

Friendly but still waiting to hear about tyre insurance claim - 2 weeks- and inside of NSF passenger door trim appears to have been damaged at some stage.

Service

Again, excellent service with detailed explanations about what was done on car.

Service

I would have given it a 5, except that when I got back into the car to leave there was a warning light and message that then had to be resolved in the workshop.

Service

Delt with my cars problem efficiently

Service

Took longer to identify & acknowledge brakes issue plus 2 visits despite having the car for 3 days in first instance with no actions

Service

Good service generally

Service

I have to book in to get something else looked at, you had it all day so I would have been better to investigate everything.

Service

This is pretty much covered in my answer to the first question. I would also add that the service representatives are approachable if you do find you have a issue.

Service

Had booked in to leave but offered a fast track service which was done in under two hours. Comfortable waiting area and coffee / papers available

Service

Never any question of unnecesary work, I trust Vines will do what is necessary in order to maintain reliability. This has been faultless. The free valet was much appreciated.

Service

I was told the service would take 1 1/2 hours and so I decided to wait. In the end, it took 2 3/4 hours.

Service

The service centre forgot to reset the service indicator, again. I had to ask to have this done.

Service

Gave me false alarm information and marked an alloy

Service

Kept to schedule and were able to collect my car so that it did not impact on my business.

Service

You fixed the problem with the car.

Service

I dropped the car off for a recall at 8:50am and agreed a pick up time at 4pm. The car was not ready until 6:15pm. I later discovered they did not begin work on my car until 3:40 only 20 minutes before the pick up time.

Service

Nothing was found wrong with the car, which was a little surprising

Service

Although the service was carried out well we had 3 problems;- The lift from Gatwick was never organised,- We had to wait an hour for a car to move before we could leave.- The outside of the car was filthy having been sat for a week.

Service

The only criticism I can make is that I always take my car in for 09:00hrs on MOT and servicing day and it is never ready by 17:00hrs.

Service

Although I was given some money off some additional works as compensation for my inconvenience by having the vehicle attend the garage three times I would rather have had the issue resolved if not on the initial inspection but on the follow up visit.

Service

The only item which was not corrected was the damaged number plate on delivery. The new one is at least straight, but also damaged.

Service

Easy booking with service all completed on time.

Service

Great service from the salesman James Connelly, who was very patient when we were deciding on what car to get, we returned to him when decision made rather than go to our local dealership because of the customer service he gave.

Service

Job well done - took longer than anticipated but they were very accomodating of both me any my Labrador so all good.

Service

Much improved service

Service

Very professional attitude well looked after

Service

My car was not cleaned properly inside and the rear boot which I was expecting it to be by BMW.

Service

The quotation given to carry out the works was different to the more expensive figure on the day. I have been in contact but my last message has not been returned. The initial response was not actually correct, as the works were quoted for originally

Service

Very slow helping with problem.Only seem to have one member of staff to help(who is on holiday),and we are very distressed about the paint issue.

Service

The service staff are very good, the only problem is the girls on the reception who do not relay messages to service staff

Service

no reason query anything

Service

nice people.great service.

Service

Did all what was expected

Service

Tyre warranty, does not work for used vehicles. But Vines have now cancelled the policy.

Service

Professional and friendly staff with everything done to the agreed timescale.

Service

The courtesy car i requested wasn't linked to the work i had requested. However the service manager went out of his way to rectify the problem.

Service

Please see above responseUpon arrival I told the member of staff that my husband had been told that BMW had told him that the car needed something doing to the exhaust (recall) he was totally unaware of this and I had to ask my husband to phone him

Service

Courtesy car provided whilst replacement gearbox fitted and thorough under vehicle inspection provided and put on video. Such inspection showed up a faulty front wheel bearing which was also replaced under warranty.

Service

this was my first service at BMW Gatwick. All went well. Easy to schedule the service and replacement car which I have cancelled in the end. Kept up to date with the progress of work being carried out on my vehicle.

Service

Kept informed

Service

given as much information as needed by less than enthusiastic team

Service

The service was fine. Cost estimation was fine if somewhat eye watering. Customer interface was less so. We were kept waiting at service reception when there seemed to be plenty of staff about and had to ask for attention. car was not ready anyway.

Service

I am a little concerned that, following the recent service, the engine seems to be ticking over more noisily than before. I have not yet reported this as I wanted to see if it improved but my wife and I both agree that this is still the case.

Service

They were very helpful but as the fault was intermittent they were unable to fix anything

Service

All done on time

Service

service was good but they said the car was ready at mid afternoon but was not ready until 5:30. I have a 4 year lease through a finance arrangement chris barrett said he would email me but hasnt got back to me

Service

Costs for even small jobs are astronomical, I work in a nationally critical IT environment and don’t charge anywhere close to your labour costs.

Service

ditto

Service

Booking which was made over the phone wasn't in the system. As a matter of course, you should e-mail confirmation of bookings. Even my barbers do that.Situation resolved by service desk without fuss.

Service

I was met by friendly people. The service was easy to fit and the service staff were very helpful, even to changing the time of my service

Service

I always feel there is room for improvement.

Service

The service customer representative kept me informed regularly of how my issue was being dealt with.

Service

This is more due to the fact of the service I received from Enterprise, when I called the BMW emergency service, I was told that I would have a courtesy car that evening, however this did not happen. I had to chase it up the following day.

Service

Car returned when promised and nicely valeted.

Service

Very impressed with the last MOT and service, especially the gentleman who picked up and delivered back the car. It appeared at the door unexpectedly and I wished I had time to think about giving him a tip! Will rectify that at some point.

Service

Generally well satisfied. There was a small communication issue that was swiftly resolved by the salesman I was dealing with

Sales

Vines BMW Gatwick team look after customers very well

Sales

Polite friendly staff and excellent well informed salesman

Sales

Great staff and professionalism throughout

Sales

Couldn't of asked for me really. Treated extremely well, kept up to date with progress and John was extremely pleasant to deal with.

Sales

Can't fault the service. I dealt with Todd Loan & this is the third car I've bought from him since March '16. Todd is always extremely helpful & I trust the information that he provides. The whole process was quick and easy.

Sales

The facilities are good, knowledge of staff about the products

Sales

Service was great and it was such a smooth process. I like to consider myself to be a quick decision maker and bmw certainly matched that by having my new car to me within two weeks of signing the contract. Amazing experience! Very impressed.

Sales

This is probably picky but all previous new cars I have bought provided a full tank of fuel. This one was just over half full.

Sales

Good customer service. Attentive, knowledgable staff.

Sales

Product knowledge of salesman was poor and he was not v fluent with interactive tool. Also I had to chase to find out about delivery date. Service when I collected the car of the standard I would expect from BMW.

Sales

The sales contact James was very helpful providing all information and demonstration cars required

Sales

I HAVE PURCHASED MAYBE 10 BMW'S OVER THE YEARS.STEVE WILLIAMS AT VINES CRAWLEY IS THE BEST SALESMAN I HAVE EVER DEALT WITH. HIS PRODUCT KNOWLEDGE AND SKILL IN COMMUNICATION AND CUSTOMER HANDLING WAS TRULY PERFECT

Sales

Keep informed, plenty of time for consideration and decisions

Sales

Very happy with Vines

Sales

Completely satisfied with my experience, Jon Carey took great care of me from the start to the end. Although this is not my local garage, the high level of customer service they provide here is fabulous and makes the 1hr 30min journey worthwhile.

Sales

The salesperson was respectful of my needs and allowed me to set the pace of my purchase. A fantastic experience!

Sales

Enjoyable and easy experience from start to finish. Extra time and effort was made to find the best possible deal and to fit us in before the end of the financial year

Sales

We were overwhelmed by the whole experience at BMW Vines Gatwick and are delighted with the purchase of our new car. We would definitely recommend BMW Vines Gatwick to family/friends.

Sales

The purchase and the part exchange of the vehicles went very smoothly

Sales

Good price, fast and efficient purchase

Sales

The information provided after order and before delivery is rather light.