View BMW 1 Series Stock Available with Immediate Delivery. View stock.
OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
184 ratings and 103 comments received in the last 90 days.
09 September 2025
We were very happy when we collected the vehicle and handover was prompt. Only thing that could have made it better was for the vehicle to be in the presentation bay hiding under the cover with a bow, maybe next time ??
08 September 2025
Excellent sales representative (James Connelly), explains everything in detail without being pushy, great support on finance and arranging collection
06 September 2025
Couldn't fault the service we have been given
31 August 2025
Staff went out of their way to find me the car I wanted Pleasant and excellent customer service
29 August 2025
Very efficient in setting up PCP scheme and purchasing processes
27 August 2025
Martin is friendly and professional and looked after me properly
30 July 2025
Elisha & Clive were fantastic
29 July 2025
Bhav Murarji at Vines in Crawley was exceptionally helpful. Went out of his way to find the perfect car for us in the north of England and got it down here and sorted in great time. He remains available for any questions I may have. Excellent
26 July 2025
During the purchase, generally happy, except the constant delay, every time I spoke to the salesman, the delivery date went back a week. Very frustrating. I put 4 starts initally, but then on submission I was asked if I was sure about that, so now 3
10 September 2025
all good
10 September 2025
Friendly and supportive staff, nice office space
08 September 2025
Friendly and excellent service
08 September 2025
Very satisfied. Friendly customer service, understood the plan already on my vehicle and kept regular contact as the vehicle was in the garage.
08 September 2025
An excellent experience and complete satisfaction
04 September 2025
Feel ripped off as they didn't look correctly at the fault the first time it went in.
04 September 2025
Generally happy. However service did take all day. Cost of replacement tyre high compared to others.
03 September 2025
I purchased my car from Vines earlier this year and 100% satisfied with the car, but importantly the after sales and service has been outstanding. Staff are genuine in their care for customer needs - I have never been looked after so well previously.
03 September 2025
Very expensive for what was done. Communication was poor. Kept waiting for c30 mins after the time we were told the car would be ready by.
01 September 2025
Fantastic
09 September 2025
All very seamless and easy.