OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
209 ratings and 97 comments received in the last 90 days.
03 June 2025
Very thorough
03 June 2025
We were just so impressed with Bhaven - a great salesman.
31 May 2025
Everyone was friendly from the moment I walked in the door
29 May 2025
Again just really good service.
23 May 2025
Really easy to do business with.
16 May 2025
Really felt cared for and supported with every decision, all staff where helpful and friendly.
13 May 2025
Exceptionally happy, I will be definitely going back to the Gatwick Branch.
13 May 2025
Very happy. It was easy and flexible.
11 May 2025
Vines Gatwick is just amazing
26 June 2025
I asked body repair last year for some little dents repaired they took photos never got back to me never been the same since Greg left . Also some comments above .
26 June 2025
See above
24 June 2025
Fast efficient booking service, costs and work quoted matched the work carried out. Staff kept me informed of progress throughout to completion. car handed back washed all in all a thoroughly professional and pleasant experience
24 June 2025
Had a brake fluid change assume it was done correctly. They checked the car over generally and come up with a variety of comments.
23 June 2025
Very good job done.Thank you
23 June 2025
Video update informative. Ability to take the car in the previous evening.
23 June 2025
Everything happened as planned and reported clearly by video
19 June 2025
So easy to book and they did exactly what they promised.
17 June 2025
After 10yrs of trouble free motoring,in my 79th year I could not justify nearly £2000 to fix my CD and Satnav,absolutely not Vines fault but would have loved a more affordable solution.
16 June 2025
I was offered a complimentary car wash but I was disappointed when my car was returned barely cleaner than when I took it in. I don't think the car was washed so I took it straight to the local car wash to have it washed!!
06 June 2025
Bhaven Marargi was able to provide two cars for me to test drive at short notice (60 mins). Helpful and informative with a no nonsense approach.