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OUR CUSTOMER REVIEWS
SALES
5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
388 ratings and 152 comments received in the last 90 days.
05 September 2024
Was relaxed especially when sorting the financial side out. Was kept informed throughout and everything was explained well. Really good price for the car, never had such a good service in a car dealer before. Enjoyed the entire buying experience.
05 September 2024
Excellent service, extremely helpful, and a lot of time explaining everything to me. 10/10
27 August 2024
Completely satisfied, Dan delivered on all levels , kept us informed throughout the whole process , couldn't of been easier
27 August 2024
Support from Dan Tilbury and Kelli Bragg during purchase and delivery of my new BMW M4 X Drive Competition.
26 August 2024
First class experience in every way
17 August 2024
As above, very smooth process
12 August 2024
Again, we trust the team to give us support. They listened to our needs and didn't put us under any 'selling' pressure at all
11 August 2024
Excellent, smooth sailing at every step. Samuel was very professional.
09 August 2024
Thank you Bhaven and Chris.
01 August 2024
Easy process and attentive to needs
23 July 2024
Everyone who I had interacted with were helpful and knowledgeable. I cannot fault the service received.
23 July 2024
Usual high level of service
22 July 2024
Again, slightly let down by the information the dealership was able to give on delivery timelines. Other than that it was very good.
19 July 2024
Well what can I say. Fantastic to be able to speak to a dealer that knows his cars and explains everything fully.he bent over backwards to locate a suitable car for me.
19 July 2024
Extremely pleased this is now the 2nd time I have put Steven Williams under pressure but he turned the car around in less than 24 hours, I have had more than 2 BMWs - but Steven goes the extra mile, he even looked after my father who is over 70
19 July 2024
Very good location / environment with very helpful staff
16 July 2024
Stephen was exceptionally responsive when I had questions regarding the purchase of my new BMW, and with regard to the process completing the sale in a timely and seamless manner.
12 July 2024
Usual excellent service
09 July 2024
Efficient service and very helpful. I arrived 2 hours earlier than my planned appointment and the team were still able to help me and get the handover process completed without me having to wait until my appointment time.
09 July 2024
Again this is down to the knowledge and competence of the dealers staff
04 July 2024
very professional and great service
04 July 2024
Very friendly and great service provided throughout, from the initial phone call following an online enquiry to handing over the keys Therefore, very satisfied and an unique experience for myself in terms of car buying
04 July 2024
Stephen explained the process very clearly, provided timely updates at each stage and the car was ready on the day and time expected
03 July 2024
The sale was handled professionally with a full explanation of the process and the options available to us.
03 July 2024
Vines Gatwick provide an excellent service. Our Sales Exec, Bhaven Murarji, really cares for his customers and looks after their needs. We purchased our first BMW (118i M Sports) in 2022 and then recently moved to an electric iX1, both with Bhaven.
02 July 2024
Very happy from date of order to the delivery of the car.
27 June 2024
Fast and very much keeper up to date on order
23 June 2024
As stated Stephen Williams has looked after us for years now and every time we have experienced a good level of customer service and was kept updated regularly regarding the delivery.
22 June 2024
Such a brilliant team. Old car had broken down on (first time in 8 years) Needed vehicle urgently. It was clearly time to renew my car. Thanks to Nick and Bhaven for advice and to Mark and Clive for support. Good humour, good teamwork and good car.
08 September 2024
Friendly, quick and reliable
08 September 2024
More then I expected Callum from the service team was brilliant
07 September 2024
Good communication at all stages, friendly staff
07 September 2024
Excellent service Kept informed of appointments and progress Service advisor Callum pleasant and helpful
06 September 2024
Min fantastic.
05 September 2024
Great service
05 September 2024
All went well.
04 September 2024
Easy to arrange, courtesy car, useful video by technician. Bought an umbrella to replace an old jag one I lost and that wasn't great but I should've checked first.
03 September 2024
Completed work required.
03 September 2024
I feel like they went above and beyond to sort out my tyre. Very grateful.
03 September 2024
It's a lovely well lit, open and clean show room. It was very easy to check my car in by dropping off the key into the small lockers provided. Communication was brilliant throughout.
02 September 2024
The service was very good. The agents communication was to the point and informative. They did answer all my queries to my satisfaction and was very helpful.
01 September 2024
fast service
01 September 2024
Good comms, and someone answered the phone with out too long a wait!
30 August 2024
Excellent service and attention to detail.
30 August 2024
service was exceptional and exceeded my expectations.
30 August 2024
Kept updated with progress
30 August 2024
Great service all round helpfull staff and made the whole experience easy very satisfyed
29 August 2024
Communication good
29 August 2024
Excellent service, could not fault
29 August 2024
Both Alan who initially sold me the car, and the one excellent girl (so sorry I've forgotten your name) at the service desk were friendly and professional. Exactly the season why I'll continue to look to Vines for my future purchases.
29 August 2024
It is always good, it's easy to drop off and pick up. I'm kept informed of the process and you clean the car!
29 August 2024
As explained the experience on my recent visit was good. The general experience is negatively affected by the long lead times to get my car booked in.
29 August 2024
All done on time and at pre arranged price.
29 August 2024
great service as always
29 August 2024
Shannon in the service dept was wonderful and so helpful.
29 August 2024
Everything was done openly, in good time and exactly as explained to me.
29 August 2024
First class from start to finish
29 August 2024
The level of service was superb. The only slight negative, and it is very slight, was that I was contacted and told my car was almost ready and I would be called an hour later to confirm this was the case. I didn't receive the final phone call.
29 August 2024
I got what I needed.
29 August 2024
100%happy with work carried out
29 August 2024
Again efficient friendly service.
21 August 2024
Fantastic service all round
21 August 2024
Job done promptly
20 August 2024
All went well as expected.
19 August 2024
Bought my car into Vines Gatwick. After my last experience I was not looking forward to coming back. This time there were different staff who were very pleasant, and helpful. Even when waiting for my keys the other staff made me feel welcome.
19 August 2024
Very thorough
19 August 2024
Couldnt have asked for more
19 August 2024
The service was very efficient. I felt informed every step of the way.
18 August 2024
Very satisfied. Highly recommend Vines for the way they handled this service.
17 August 2024
Overall, my experience was seamless and positive, leaving me confident in their expertise. I would definitely recommend Vines of Gatwick to others seeking top-notch automotive service.
17 August 2024
Very unprofessional and do not seem to be interested in stand alone customers. Seems like more group business focused
17 August 2024
I asked for my car to be washed, they done it, but done it very badly, like always. For the inside I give 1 star and for the outside I give 3 stars. This service is very bad but the rest of the service was good customer service was okay
16 August 2024
100%
16 August 2024
Fantastic service overall
15 August 2024
Regular updates, team following requests accurately, car cleaned inside and out
15 August 2024
Perfect
15 August 2024
Fast efficient and polite
15 August 2024
They cleaned the car and just made things simple
14 August 2024
Friendly staff
13 August 2024
Min was the service agent. She was brilliant at her job and very kind and helpful.
13 August 2024
Efficient, courteous and (apart from EGR) get the job done.
13 August 2024
The service was free as it was a recall and they didn't try to up charge me so they get a higher rating.
13 August 2024
Helpful staff, knowledgeable and courteous
13 August 2024
Prompt,efficient and courteous. Good value.
12 August 2024
Easy to check in and collect at the end of the day. Car spruced up and looking like new
12 August 2024
Great attention
12 August 2024
Good service
12 August 2024
As above
11 August 2024
Easy to deal with and kept informed
10 August 2024
Very satisfied
10 August 2024
Efficient, friendly service from start to finish. Easy check-in. Dedicated point of contact - Kirsty - who was lovely and helpful. Clear breakdown of work done Queries answered and good customer service
10 August 2024
Ad above
09 August 2024
Very pleased, only comment is we got there at 7.30am to drop off. Staff were on site and it would be nice to be able to drop of the key in the auto box earlier without coming into the show room.
08 August 2024
When another issue was identified, I was updated and advise to keep current loan car until fully resolved.
05 August 2024
Good service
03 August 2024
Really excellent service from start to finish! Would give more stars if I could. Great communication, customer service. Everything just was perfect! All the staff I spoke with were lovely and professional :)
03 August 2024
Overall very satisfied, just the car wash let it down as it was poorly done.
01 August 2024
Fast efficient friendly service. Everything they said would happen did happen in a timely manner
31 July 2024
Really satisfied
31 July 2024
Elisha Boswell was kind and has superbe product knowledge.
31 July 2024
Excellent service and friendly staff.
29 July 2024
I have been to Redhill branch and was very unhappy however I have been very happy with the service at Gatwick branch
29 July 2024
Did exactly what I asked.
28 July 2024
Had to put my car in for a recall, curtesy car given was electric, which was like having a test drive. Service was also done art the same time which helped me. Friendly staff, nice touch given out some free gifts for the inconvenience of the recall.
28 July 2024
Efficient and timely service
25 July 2024
Delivery driver is always pleasant to talk to
25 July 2024
Service has been exemplary.
24 July 2024
I had requested for pressure to be checked in tyres which was not done
23 July 2024
Excellent communication throughout.
23 July 2024
Very helpful members of staff and an overall pleasant experience
23 July 2024
Task completed within stated timi
23 July 2024
It was hassle free throughout and very efficiently expedited.
22 July 2024
Good service
22 July 2024
Good service kept me informed
22 July 2024
Callum delivered excellent service on my recent visit. The car came in for a service and required new air suspension springs. Callum kept me updated and communicated to me as the mechanics were sorting the car. Thanks Callum for exceptional service.
22 July 2024
You did an ok job
22 July 2024
My car was damaged whilst in the hands of the service team
22 July 2024
Efficient, regular communication on progress, reasonable cost. I have two BMW cars that I take to LGW rather than my home town since the level of service warrants this.
20 July 2024
Professional and helpful service team
20 July 2024
Managed to fit my car in for a tyre replacement at very short notice . and washed & vacuumed the car!
17 July 2024
From the moment you walk into the dealership, to when you leave, you know you're in good hands.
17 July 2024
Great service
09 July 2024
it is extremely difficult, particularly on modern complicated cars to physically check if servicing has been carried out correctly and it may just be my imagination but my car appeared to run a little smoother and a little sweeter afterward.
08 July 2024
I was asked if I wanted a service wash, and I stated I did, but this did not happen and the vehicle was given back to me unwashed.
07 July 2024
Everything went smoothly and was effortless. Great service from very helpful and lovely staff will definitely be using them again.
06 July 2024
Car finished on time. All very easy.
05 July 2024
Done what was needed quickly kept in contact about the service
04 July 2024
No reason not to be satisfied with the requested service
04 July 2024
Easy drop off, kept informed of any issues.
03 July 2024
Quick and efficiently, friendly staff
03 July 2024
The representative answered all the questions and was very helpful and polite.
03 July 2024
Scheduled convenient appointment to cover both required service and MOT so I didn't need to make an additional visit.
02 July 2024
You did the job on time and communicated with me
01 July 2024
The service to my vehicle was thorough and focussed upon safety, which I appreciated. I was kept informed throughout the process and the staff I dealt with were friendly & courteous.
30 June 2024
Efficient booking arrangements - clear tarif - welcoming and friendly staff.
29 June 2024
Excellent customer service and communication from Paulo
28 June 2024
The service is good. But they took more than a day and I had to come the next day for collection
26 June 2024
I moved to Suffolk 4 years ago I still come back to Vines Gatwick to buy my card and service them . Think that says a lot for your staff and company .
26 June 2024
Prompt delivery and collection service an excellent service department
26 June 2024
Team very helpful but dealer failed to rectify fault on this occasion
25 June 2024
Very helpful, efficient service
25 June 2024
Good customer service, called me back after I got cut off when enquiring if my car was ready.
25 June 2024
The process was very quick. I spent very little time at Vines of Gatwick
25 June 2024
Problem solvedveryquickly
25 June 2024
Correct parts identified, ordered and delivered quickly
21 June 2024
All good
20 June 2024
Receptionist and service advisor, Callum was friendly but some of the other staff just don't have that enthusiasm. Just another job for them. Also, technicians wanted to charge £102 for turning 4 knobs to adjust my rear coilovers. Loan cars are great
18 June 2024
Great that you can wait on site as I'm not that local to this branch, always friendly and the job gets done without issues
17 June 2024
I had damage to my car whilst it was being serviced, and when I questioned it, the mechanic and person I dealt with, said the damage was already there when I brought the car in. Thankfully I had a dash cam, which proved otherwise.
17 June 2024
Seamless process of making appointment, dropping off and picking up.
16 June 2024
Always good
05 September 2024
Delivery was a month early and handover was completed quickly with no issues