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OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
177 ratings and 96 comments received in the last 90 days.
30 July 2025
Elisha & Clive were fantastic
29 July 2025
Bhav Murarji at Vines in Crawley was exceptionally helpful. Went out of his way to find the perfect car for us in the north of England and got it down here and sorted in great time. He remains available for any questions I may have. Excellent
26 July 2025
During the purchase, generally happy, except the constant delay, every time I spoke to the salesman, the delivery date went back a week. Very frustrating. I put 4 starts initally, but then on submission I was asked if I was sure about that, so now 3
22 July 2025
We have been working with Daniel for a number of years now and we always go to him for our purchases. He is knowledgable, gives us as much time as we need and comes up with multiple options.
13 July 2025
James Connolly was made the process easy from start to finish
02 July 2025
Always go the extra mile
06 June 2025
Bhaven Marargi was able to provide two cars for me to test drive at short notice (60 mins). Helpful and informative with a no nonsense approach.
03 June 2025
We were just so impressed with Bhaven - a great salesman.
03 June 2025
Very thorough
27 August 2025
I found the guys at Vines that I dealt with, Dom and Kirsty, extremely helpful and professional. They made sure I was inconvenienced as little as possible, provided a loan car to keep me mobile and kept me informed with progress on my car.
26 August 2025
The staff were welcoming and quietly efficient. I waited for my MOT/Service in an area within the showroom that had a relaxing ambiance and where tea and coffee facilities were available. A video of my car's progress was received by email as I waited
24 August 2025
Easy to deal with
23 August 2025
See previous answer which still applies.
20 August 2025
The service was completed on time at the agreed price. The car was also cleaned inside and out to a very high standard.
20 August 2025
Kept me informed and excellent service
19 August 2025
I would like to give 0 stars
18 August 2025
Christian followed up after the service because of an issue with the tyres and was really helpful
14 August 2025
As above
14 August 2025
Very clearly explained and cost always constant
27 August 2025
Martin is friendly and professional and looked after me properly