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Vines did everything they said they were going to, and collected and returned my car on time. The driver was very polite and courteous.
The service was carried out in an efficient and timely manner and the service advisor was helpful.
I actually had to cancel as we went into tier 4 - the call was quick, courteous & efficient.
Could not have asked for better service from anyone.
Excellent response and communication
No issues and team very helpful.
Arrangements were made to get my car in for the work very quickly and the work was completed to the time discussed.
Repaired under warranty, no quibbles
Excellent service and help from Nick Vise with price matching the two rear tyres that were fitted on 32 December.
Duncan made it easy to deal with everything and took car of my extra requests to order a new spare wheel
For my recent electrical fault they were very effective about sorting it out and showing me what had happened at each stage of the repair.
Always well looked after, to time.
Duncan on Service Desk is always excellent
Great service as always.
excellent Customer service at every level
As always very professional
Repair done to a high standard on time
The garage understand the customers needs and make you feel comfortable whilst everything is being carried out. In addition to this the garage was COVID secure, clean, tidy and given the current situation made to feel safe!
Prompt attention and professional, courteous staff
Did the job and kept in touch.
Everything went as planned, or as good as it get's during lockdown.
Very efficient and polite staff. Nothing is too much trouble,
Customer service spot on
The service agent was professional, friendly and helpful and work was completed correctly for a reasonable cost.
Great customer service. Ease of booking, welcoming friendly receptionist, speed of check/in process. Video of car condition arriving on email whilst in the very pleasant COVID safe waiting area. Individual car technician feedback.
kept us informed all the way
Quality service for a quality car.
Claire made a major difference to the normal service experience...keeping me in the loop, and answering any questions I might have. I was also very pleased with the repair work carried out on the wheel hubs, they look brand new.
All work completed on time without ant issues
The service went smoothly and was completed in good time.
Did everything required.
All was well
The receptionist was quick and courteous, the service carried out efficiently.
Very pleasant and professional at the service desk
Work completed as advised on budget
Everything happened as expected.
They collect and deliver back at no cost
I was well looked after and kept informed of progress on my car. I was also provided with a loan car which was really useful. Overall it was a comfortable experience.
I have a long term relationship with Vines BMW which continues to provide excellent service.
The service was reasonably straight forward and the staff friendly. I was able to test drive a car and they were able to answer my queries.
The service was first class, very informative, very fair, not at all pushy, the salesman showed total empathy to our needs and was as respectful to my wife as he was to me (believe me not all are!). We were both very impressed with the entire process
Always very good service, friendly and informative
All went as expected. Long wait for delivery of car - but explained this was due to Covid.
It was a pleasure dealing with Daniel Tilbury who is always very helpful.
This is the third new BMW car I have purchased from Vines of Gatwick and on each occasion I have dealt with Sales Executive Stephen Williams. He has always been extremely helpful and very professional in all matters of the purchases I have made.
Good, competent staff
Matthew Ward was empathetic, helpful and approachable as well as being professional
Sales team could not have been any more helpful
We were made to feel welcome, there was zero pressure and we felt very comfortable throughout the whole experience
As always sales certainly know how to look after their customers. I've been one for many years and repeat business is testament to how we are treated very positively.
Even in these difficult times felt like I was really being looked after
Alan Marsh is excellent - great service provider!