CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

I felt well looked after.

Service

Very good

Service

All done according to plan, other than engine light remains on dashboard

Service

No complaints about the work done and service provided

Service

Very helpful and understanding. Mica was very polite and understood the issues that I had with the car. A very polite and friendly young lady, who, represents Vines and BMW in a very professional manner. She is a credit to Vines and BMW

Service

Always polite and professional

Service

The person I dealt with (Mika) kept me fully informed and made regular contact letting me know the progress of the delivery of the part. She was outstanding

Service

Service staff very honest and helpful

Service

Efficient and prompt service

Service

The only improvement - as there are a number of stages involved, a written list of the process to deregister the personal number plate from my old car and reregister it on my new car would have been really helpful.

Service

Service Advisor was polite and kept me well informed at all times, correct first time diagnosis of issue was given and speedily resolved with minimum of fuss

Service

The 2 issues were sorted on my vehicle so easily. It was booked in for a Tuesday and then kept until the Wednesday when the parts could be fitted. Really good organisation and easy.

Service

Staff were helpful and polite and understood the current covid pandemic

Service

They carried out the service and the MOT promptly and without any issues arising.

Service

Good all round

Service

I believe it is the staff at Vines Gatwick branch are brilliant! They ensure that the whole experience is smooth from start to finish! I will not be taking my car else where

Service

Great service, from booking the service over the phone to collecting the car.

Service

Efficient and courteous Service Reception

Service

Great service and customer satisfaction even during these Covid times

Service

All the staff are helpful and polite while you are in the showroom, and everything in the tick list is done to my knowledge

Service

Good communication and great service

Service

Kept well informed throughout the day, which included calls from Gus and a nice video of the car showing me what work was being carried out.

Service

All down to Ellen Hancock first class service and attitude.

Service

again excellent service but costly

Service

The process was smooth from the moment that I requested the service through to the collection on completion. The service team were polite, attentive and provided all of the information that I requested and indeed needed to be satisfied.

Service

Efficient plus kept me informed.

Service

Very satisfied, the lady behind the desk - I think her name was Claire, was very helpful and kept me updated during the day!

Service

Good virus protection arrangement for drop off and pick up of car. Kept informed on status of service. Was easy to book the service online. They contacted me in advance to advise the cars online telemetry advised the sevice was due.

Service

The service advisor was very helpful with fixing the issue on my car, he kept me updated every step of the way and helped with getting a courtesy car big enough to accommodate my family.

Service

The recall was conducted on the date agreed and the car returned by 11am so minimal inconvenience. The car was returned washed and vacuumed which was very much appreciated, as was the video and paperwork covering the underside, tyre and brake check.

Service

Excellent engagement and follow up with the customer. I was regularly updated with progress and issues both by email and by phone. The car was picked up and returned to me in a timely fashion.

Service

See above

Service

I have been using Vines at Gatwick for many years and am thoroughly satisfied with their service.

Service

Very efficient & friendly; car collection is great.

Service

Very Good Experience

Service

They collected the car, rectified the problem and delivered the car back cleaned!

Service

Work was done as expected and safe procedures were in place re Covid-19

Service

All good.

Service

As usual Stevens way crawley go out of their way to help in anyway always so helpful and extremely polite.

Service

See above

Service

As above

Service

Helpful video to make me understand what you looked at .

Service

I achieved what I needed to .

Service

Very helpful, genuine and prompt, first class service and car returned clean and tidy!

Service

MOT done on schedule along with car condition report & car washed on completion. Excellent, for a change.

Service

Vines did everything they said they were going to, and collected and returned my car on time. The driver was very polite and courteous.

Service

The service was carried out in an efficient and timely manner and the service advisor was helpful.

Service

I actually had to cancel as we went into tier 4 - the call was quick, courteous & efficient.

Service

Could not have asked for better service from anyone.

Service

Excellent response and communication

Service

Repaired under warranty, no quibbles

Service

Arrangements were made to get my car in for the work very quickly and the work was completed to the time discussed.

Service

For my recent electrical fault they were very effective about sorting it out and showing me what had happened at each stage of the repair.

Service

Excellent service and help from Nick Vise with price matching the two rear tyres that were fitted on 32 December.

Service

Duncan made it easy to deal with everything and took car of my extra requests to order a new spare wheel

Service

No issues and team very helpful.

Service

Always efficient.

Service

Completely satisfied with every aspect from order to delivery. Help to decide which car was best for my needs. Receiving updates via tel calls on the progress of my order. Then videos prior to collecting my car on the initial instructions of controls

Sales

informative, clear, honest salesmanship. Super recommend Steve and the rest of the team for their help too. Great customer service.

Sales

Given the difficulties with coronavirus restrictions the experience was good

Sales

Very happy with the service, despite COVID restrictions.

Sales

Seamless even under Covid restrictions. Everything was prepared and ready to go

Sales

I have a long term relationship with Vines BMW which continues to provide excellent service.

Sales

The service was reasonably straight forward and the staff friendly. I was able to test drive a car and they were able to answer my queries.

Sales

The service was first class, very informative, very fair, not at all pushy, the salesman showed total empathy to our needs and was as respectful to my wife as he was to me (believe me not all are!). We were both very impressed with the entire process

Sales

Always very good service, friendly and informative

Sales

All went as expected. Long wait for delivery of car - but explained this was due to Covid.

Sales

It was a pleasure dealing with Daniel Tilbury who is always very helpful.

Sales

This is the third new BMW car I have purchased from Vines of Gatwick and on each occasion I have dealt with Sales Executive Stephen Williams. He has always been extremely helpful and very professional in all matters of the purchases I have made.

Sales

Good, competent staff

Sales

Matthew Ward was empathetic, helpful and approachable as well as being professional

Sales

Sales team could not have been any more helpful