kept us informed all the way

Quality service for a quality car.

Claire made a major difference to the normal service experience...keeping me in the loop, and answering any questions I might have. I was also very pleased with the repair work carried out on the wheel hubs, they look brand new.

All work completed on time without ant issues

Did everything required.

The service went smoothly and was completed in good time.

Streamlined

All was well

Organised, friendly

Very pleasant and professional at the service desk

The receptionist was quick and courteous, the service carried out efficiently.

Work completed as advised on budget

Everything happened as expected.

I was well looked after and kept informed of progress on my car. I was also provided with a loan car which was really useful. Overall it was a comfortable experience.

They collect and deliver back at no cost

Great service, helpful & attentive staff.

All completed, kept informed and explained well

Good quality of services

Fully satisfied with the service I got for my MOT

The service was carried out very professionally

All quick and good attendance

Gus was very courteous, polite and knowledgeable. Service was completed in good time and I received the call to say my car was ready.

Good Service

Excellent service as always

Quick efficient and came back very clean

i have found Vines a first class service centre.

Clear advice on what is needed and done

It is not clear what works took place and what is still to be completed. The MOT/service record indicates that there is still work to be done.

Problem fixed under warranty

Always very friendly, professional and helpful

Dealt with the warranty issue promptly and with no fuss

Personal service

Good service

Duncan is your brand ambassador. He really care customer and make sure they get best service and value for money.

Excellent superstar service experience! Ellen and Nick made my wife and I very welcome, and also made a real fuss of our dachshund Monty! Dan the Technician sent a great video of my car being serviced as well! Also loved the quality wash and hoover!

Did what they said. Work carried out to a very high standard.

The service was good but I also asked twice for a quote for buffing out scratches from the roof. Have not received it.

All work requested was completed to a high standard and the car was returned looking good as new.

Did as requested

keep us up to date with progress

Service was friendly and comprehensive and efficient,

Excellent service staff to finish

We were made to feel welcome, there was zero pressure and we felt very comfortable throughout the whole experience

As always sales certainly know how to look after their customers. I've been one for many years and repeat business is testament to how we are treated very positively.

Even in these difficult times felt like I was really being looked after

Alan Marsh is excellent - great service provider!

Bhaven Murarji at Vines Gatwick was exceptional. Extremely knowledgeable and ultra attentive not just to myself as a customer but to his presentation to the BMW brand. Awesome service. All I can say is well done Bhaven and well done Vines.

Bought the car on line, car was ready when I arrived and was in and out in 20 mins.

Felt very welcome, Stephen Williams was excellent throughout the process and everything was ready to go

Sales member Luke Morley in touch every step of the way

The salesman was professional and knowledgeable and the whole process ran smoothly.

I was treated with dignity and respect by the salesman when I purchased this latest X5. Dan Tilbury went to extraordinary lengths to point out the redeeming features of this latest model and then he took me very carefully through the sales agreement.

The car and financial arrangements are ideal for my financial situation

Ready on time and the sales staff made everything.

Approachable in a difficult time with the pandemic. Have supported the handover of my old car as part of voluntary termination, which makes my life more simple. Thank you.