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kept us informed all the way
Quality service for a quality car.
Claire made a major difference to the normal service experience...keeping me in the loop, and answering any questions I might have. I was also very pleased with the repair work carried out on the wheel hubs, they look brand new.
All work completed on time without ant issues
Did everything required.
The service went smoothly and was completed in good time.
All was well
Very pleasant and professional at the service desk
The receptionist was quick and courteous, the service carried out efficiently.
Work completed as advised on budget
Everything happened as expected.
I was well looked after and kept informed of progress on my car. I was also provided with a loan car which was really useful. Overall it was a comfortable experience.
They collect and deliver back at no cost
Great service, helpful & attentive staff.
All completed, kept informed and explained well
Good quality of services
Fully satisfied with the service I got for my MOT
The service was carried out very professionally
All quick and good attendance
Gus was very courteous, polite and knowledgeable. Service was completed in good time and I received the call to say my car was ready.
Excellent service as always
Quick efficient and came back very clean
i have found Vines a first class service centre.
Clear advice on what is needed and done
It is not clear what works took place and what is still to be completed. The MOT/service record indicates that there is still work to be done.
Problem fixed under warranty
Always very friendly, professional and helpful
Dealt with the warranty issue promptly and with no fuss
Duncan is your brand ambassador. He really care customer and make sure they get best service and value for money.
Excellent superstar service experience! Ellen and Nick made my wife and I very welcome, and also made a real fuss of our dachshund Monty! Dan the Technician sent a great video of my car being serviced as well! Also loved the quality wash and hoover!
Did what they said. Work carried out to a very high standard.
The service was good but I also asked twice for a quote for buffing out scratches from the roof. Have not received it.
All work requested was completed to a high standard and the car was returned looking good as new.
Did as requested
keep us up to date with progress
Service was friendly and comprehensive and efficient,
Excellent service staff to finish
We were made to feel welcome, there was zero pressure and we felt very comfortable throughout the whole experience
As always sales certainly know how to look after their customers. I've been one for many years and repeat business is testament to how we are treated very positively.
Even in these difficult times felt like I was really being looked after
Alan Marsh is excellent - great service provider!
Bhaven Murarji at Vines Gatwick was exceptional. Extremely knowledgeable and ultra attentive not just to myself as a customer but to his presentation to the BMW brand. Awesome service. All I can say is well done Bhaven and well done Vines.
Bought the car on line, car was ready when I arrived and was in and out in 20 mins.
Felt very welcome, Stephen Williams was excellent throughout the process and everything was ready to go
Sales member Luke Morley in touch every step of the way
The salesman was professional and knowledgeable and the whole process ran smoothly.
I was treated with dignity and respect by the salesman when I purchased this latest X5. Dan Tilbury went to extraordinary lengths to point out the redeeming features of this latest model and then he took me very carefully through the sales agreement.
The car and financial arrangements are ideal for my financial situation
Ready on time and the sales staff made everything.
Approachable in a difficult time with the pandemic. Have supported the handover of my old car as part of voluntary termination, which makes my life more simple. Thank you.