CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

The service was good but I also asked twice for a quote for buffing out scratches from the roof. Have not received it.

Service

All work requested was completed to a high standard and the car was returned looking good as new.

Service

Did as requested

Service

keep us up to date with progress

Service

Excellent service staff to finish

Service

Service was friendly and comprehensive and efficient,

Service

Friendly Reception staff and knowledgable mechanics

Service

When I booked in I explained I would have to wait while the car was serviced. There was no record of this on arrival. I spent 5.5 hours stuck waiting with very little information (I had to chase for an update as the advisor forgot to let me know)

Service

Booking straight forward; drop off and pick-up speedy; information succinct and comprehensive

Service

Communication was good and service was very good

Service

Thinking wisely despite a parts issue

Service

staff were helpful and very professional

Service

Vines Gatwick are nearby and awesome

Service

I was kept updated every step of the way. Also, the engineer was very willing to help.

Service

The price quoted was what I paid, the car was returned in a first class condition and all interactions with BM W staff was excellent

Service

Job done in good time

Service

Brilliant friendly Service staff

Service

You sourced me a new tyre and fitted it within 2 days - and you washed and hoovered my car!

Service

fast, efficient service

Service

Car collected and delivered back to me cleaned and well serviced as usual.

Service

Excellent throughout

Service

Good communication and happy to work around my schedule.

Service

Good communication.

Service

Very good service, especially during Covid-19 restrictions. Cars picked and returned and kept us informed at each stage.

Service

Very professional service friendly staff and knowledgeable

Service

Expensive

Service

YOU CONTACTED ME AND RESOLVED MY ISSUE IN A TIMELY FASHION

Service

No issues

Service

Convenient pick-up and drop-off; work completed o time.

Service

satisfied with service

Service

Everything was carried out as expected, loan car was of good standard, all good.

Service

Gus's Customer Service is second to none an absolute credit to BMW. Also the receptionist on the day was superb and very diligent with the sanitation of the show room.

Service

The dealer has fixed all my faults.

Service

The whole process was streamline, even in COVID-19. Staff very professional and caring. Car was immaculate when got it back.

Service

polite and caring

Service

Excellent service, very helpful an was kept informed of progress throughout

Service

Everything was explained before I got there

Service

All handled very efficiently. No problems at all on the day of the service.

Service

The process from booking the car in to collecting it was very easy and professional. I particularly like being able to now book a service Online. This saves all the hassle of having to ring up and then tryng to identify a suitable slot over the phone

Service

Very good service - the garage kept me informed and in addition to the MOT they discovered a loose screw trapped inside a tyre and removed it at no extra cost.

Service

Approachable in a difficult time with the pandemic. Have supported the handover of my old car as part of voluntary termination, which makes my life more simple. Thank you.

Sales

Excellent and very friendly

Sales

Cut to the chase and started talking figures that benefit me and managed to get to a good price that helped me with the spec I wanted. Very quick turn around (besides covid)

Sales

Car was delivered on time. Any issues were reported immediately, the collection process was quick and efficient.

Sales

With Covid delays and furlough i appreciate how hard it was for BMW and the dealer to keep me informed as to the production and delivery of my car. once production started the UK dealers were still on furlough, when they returned i was updated.

Sales

great price, no fuss and very friendly

Sales

Opened just after Covid-19. Strange environment , but Daniel settled us in. And was his usual charming self.