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Ivan Bell

Head of Retail Sales

Clive Vaughan

BMW Retail Manager

Matthew Ward

BMW Retail Manager

Laurence Jones

BMW Retail Manager

Charles Squirrell

Used Car Buyer

Bob Morris

Parts Manager

David Skinner

Aftersales Manager

James Connelly

Sales Executive

Mathu Sriskandarasa

BMW Car Wow Executive

Daniel Tilbury

Sales Executive

Stephen Williams

Sales Executive

Alan Marsh

Sales Executive

Todd Loan

Sales Executive

John Carey

Sales Executive

Luke Morley

Sales Executive

Sophie Sardar

Sales Executive

David De Moura

Used Car Sales Support

Duncan Rose

Service Advisor

Matthew Robinson

BMW Genius

Katie Parker

Centre Host

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Rob was 100% with his service.He allowed me to collect the next day (after completion) as I was 100miles away at the time. on the morning of the return, Rob called to advise that the courtesy car was not required and that I need not rush in.

Service

The inconvenience of leaving my car with them for 2 weeks and the courtesy car issue was frustrating.

Service

Job done

Service

I dropped my car off at 08:00 on a Thursday for collection the same day. After repeated calls for an update I was finally told it wouldn't be ready on Friday. I had to chase all day Friday too and they only just managed to get it ready for 18:00.

Service

Excellent service, car returned on time and clean.

Service

As I haven't had a service experience I can only answer that I am dissatisfied, completely

Service

My last visit was excellent as I explained earlier

Service

All OK , parking always a problem at Vines Crawley

Service

Everything fine but would have been 5 star if courtesy car for a lift had been available in the morning

Service

Not quite completely as loan car was dirty in and outHowever i have made this observation many many times in the past!!

Service

All detailed in the above points. I have had a dreadful experience and will never buy a car from Vines Gatwick again. I will also be advising my friends and family to stay away as well.

Service

Slow service. High price. Big disconnect.

Service

You went above and beyond the call of duty to help me

Service

I continue to receive first class service from Duncan Rose

Service

The main problem was supposed to be fixed but it was not resolved, meaning that a third visit is now required. The next available appointment is over two weeks away.

Service

The service was good

Service

The service guys at Vines are great, especially Duncan

Service

Service completed on time

Service

Mainly because there seems a lack of staff

Service

I feel that I did not get value for money at £580.00 for a minor service and has made me reconsider my next car not being a BMW

Service

See Above

Service

right hand did not know what the left was doing.

Service

I'm always mainly satisfied

Service

Very received by reception staff but forget to ask for any beverage .

Service

What I asked for I've got I never received a no answer. We had a good conversation with the sales executive and a good laugh as well they also offered drinks

Service

The costs of having the brake pads changed were a bit higher than I had anticipated

Service

I was disappointed that for the second consecutive time the car didn’t get washed, but I must say that Ian Griffin was excellent, calling me up, apologising and offering to pick my car up and valet it.

Service

The clutch feels clicky since having the car home.I struggle to believe that the lighter only takes BMW products!Getting through the the correct department is not as easy as one would hope

Service

The car was picked up on time and delivered in a clean condition

Service

Duncan Rose the Service Adviser there could not have been more helpful

Service

Not a service, just change to winter tyres

Service

people at Vines can be good, but the customer culture is poor

Service

See above, this car was a big investment for me so to not be enjoying it and know that it is not driving properly is not satisfactory.

Service

Knowledgeable and informative Service Department staff. Efficient "while you wait" service for my MOT and immediate corrective action for a failed indicator on the wing mirror. Impressive showroom and coffee facilities while I waited.

Service

23rd October they didn't arrive to collect the vehicle and hadn't realised until I called around 2pm that day. They did try to collect it on Monday 15th October however!

Service

very accurate prices no hidden costs

Service

Good and efficient service and advise.

Service

The service manager was excellent and took a great deal of trouble in helping with problem

Service

as above, if all had been done in one visit, it would have been 5/5, this is the second time for sat nav issues

Service

Not happy with the service provided.

Service

No complaints

Service

Timely updates to service and end of warranty checks

Service

The service centre couldn’t do enough to help

Service

No issues

Service

Booked for service,MOT and valet. All completed in time.

Service

Easy and professional

Service

Very easy to arrange the service appointment. Very friendly interaction with service colleagues.

Service

just very helpful staff. comfortable waiting area.

Service

Always excellent and friendly service

Service

Good work, but I am glad its a company car. To spend a whole day to replace a fuse is a bot over the top.

Service

Good service

Service

Duncan Rose who dealt with me throughout was courteous, efficient, and helpful.

Service

would be 5 but the part needed is still on back order so have been without my idrive too long

Service

Very easy to deal with, helpful, not pushy unlike some other dealers.

Service

Car was in the garage from 8.30am to 6.30pm for a full service. Unfortunaately the 'next service date' has not been reset from the old 'September 2018' to the new date 'September 2019'. Can someone put this right please.

Service

Overall good service experience.

Service

I think the rating I have given speaks for itself.

Service

All completed and brilliant service having my car collected and returned

Service

Not so much interaction really.

Service

My answer is same as above

Service

They get things done with minimum of fuss.

Service

customer service is always very friendly and helpful but please see below for an opportunity to improve!!

Service

Great experience

Service

in addition to the MOS and Service - Updated map on SATNav as requested

Service

It would have been 5 stars if the person who booked me in on the day I dropped the car off hadn't said 'We can't do that' when I presented my voucher for a valet, which I had arranged to be done when I'd originally booked the car in

Service

Efficient professional service. Keep me informed. Trustworthy.

Service

Do feel that certain members of the service department could do with brushing up on their people skills and acknowledging a customers presence.

Service

Claire dealt with me on the day & was fantastic, really helpful & very professional.

Service

Access and parking is a mess. Was told on booking service and on checkin in that I could purchase a 3 year voucher to cover services for a fixed fee. Was later refused this, although car had only done 7300 miles. 10 minute wait to check in.

Service

Waited very long with no explanation. No call made when one was promised - I had to phone to find out about progress. I was asked whether I want the car at a specific time, said yes, and then nothing happened.

Service

A malfunctioning seat belt pressure pad was not immediately available and will be fitted at my next service.

Service

Good service

Service

Duncan was awesome

Service

Handling of checking in service needs is never very efficient. This time it was through lady on reception and I had to fill in details that I know were already in the (IT) system. In past feedback on what has actually been done is not freely offered.

Service

Colin is always very good with details, communication and general banter. Communication from the service department has improved tenfold in recent years

Service

Alan Marsh (the Sales Ex) was again superb, he is knowledgeable, professional and straightforward to deal with, in addition he follows through on all commitments and kept me informed throughout the buying process.

Sales

There were 2 things not mentioned when specifying the car that I am not happy with.

Sales

Well informed at every step and customer focused service.

Sales

Never put under pressure, listened to what I wanted. Kept updated as to the progress and swift response to any questions.

Sales

Super service and an easy pleasant purchasing experience

Sales

The ease of the complete transaction was seamless and satisfying

Sales

Small point - cap left off tyre and no navigation handbook

Sales

Very friendly and helpful staff

Sales

Stephen Williams provided excellent service throughout the entire transaction. I cannot recommend him enough! He is the best! Each and every time I have bought from Vines of Gatwick he has been impeccably professional, polite, efficient and helpful!

Sales

Everything went ahead as it should have.

Sales

Over the years, Daniel Tilbury has taken the time to get to know my likes and dislikes when it comes to my new car purchases (right down to car colour, trim and optional extras). It makes the process easy and enjoyable.

Sales

The sales guy delivered the car to our house as we were unable to make it to the showroom, excellent service.

Sales

good service, good communication

Sales

The overall impression is that the car and finance is expensive

Sales

Very professional. Smart showroom and 'somebody' finally listened to the complaints about parking.

Sales

although i owned a BMW previously, i felt that the handover was somewhat rushed and a level of technical knowledge was assumed. i would have preferred the time was taken to go over more of the controls/functions within the car.

Sales

Absolutely nothing that I can fault

Sales

Every aspect was excellent

Sales

Service was very good. Nice site and helpful people

Sales

Daniel Tilbury was knowledgable, friendly and worked hard to get the type of car I wanted.

Sales

WAS COMPLETELY WOWED BY THE SERVICE AND PERSONAL TOUCHES - IE BIG BOW ON MY CAR!!!

Sales

Ivan Bell and Math Sriskandarasa were particularly helpful with all the negotiations and processing.

Sales

James Connelly was very helpful, he found us the right cars at the right price and got them ready for us at the right time. I couldn't have asked for any more.

Sales

How can I not be satisfied when the whole process from start to finish was flawless. The sales team were excellent and I feel safe and secure in my lovely new car.

Sales

Generally excellent sales service. Slightly niggled an extra I emailed about (BMW Professional Speakers) didn't get picked up for discussion/action ... MY FAULT also not to follow up and double check.

Sales

Slight niggle with car that should have been picked up prior to taking delivery, otherwise it would have been 100%

Sales

As above, cannot fault them

Sales

Again the team make it a pleasurable experience, very well looked after.

Sales

Excellent service dealing with paperwork and demonstration of vehicle's function

Sales

Friendly knowledgeable staff Nice experience picking up on 1st September

Sales

The salesman's handling of us.