Both Nick and Nina provide exceptional service.
Although the problem was resolved, I was not advised that the computer re-boot would loose all my pre-set information.
Names to mention are Nick and duncan. Both extremely focused on customer service. Nick especially took the lead role in managing my ongoing 3 series leak issue through to resolution. Words cannot adequately convey my thanks for that.
Always treated well while waiting for my car
I arrived to pick my car up at the agreed time. My 'personal representative' left as my cane in, and I had to wait 40 minutes.
As usual the Reception staff were excellent and I felt well looked after.
My car needed an MOT and fortunately with my car being serviced by Vines ,it passed without a problem .
Staff were friendly and committed to customer satisfaction
Highly professional service, excellent courtesy car and detailed explanation of what had been done to my vehicle
Repair work completed and car returned to washed and valeted within 24hrs of making my initial enquiry.
As above, no courtesy car, 3rd time I've taken car there and 3rd time I've been told I'll have one then there is none available
Appreciated the health check video and supply of a courtesy car.
My other car is a Ford and I am consistently treated better and receive better customer care at their Service Garage. At Vines it is very difficult to contact the service rep (always engaged), the recent car lounge app doesn't get responded to
Very streamlined. Greta service!
Good service good communication
I was looked after by Jaz on the Service Desk to whom I found both professional & informative, whilst also being friendly & helpful at all times.
Exceptional customer service, which was even better when it went wrong
It was a surprise regarding the diagnosis, which whilst great news that not evidently leaking at the time of inspection, (and saving myself significant expense), from the VHC the visit before, it implied it was urgent, so contradiction is unsettling.
I was in a hurry but your staff didn't seem to appreciate that
Pros - Very friendly and great facilities Cons - recommendations for work not always accurate & Communication not good on this occasion Note: Previously had good experiences
Very good price, extremely good service by the Service Adviser. The only thing I can criticise is that I had a few very light scratches on some of the interior piano black trim, which I didn't notice before my visit (but I may have missed them before
The service department were brilliant in taking extra care with my M2 when it went in for its first service. I dealt with Duncan through out the whole process and I would be pleased if you could pass on my thanks to him.
The tyre pressure check not done on switch to Winter wheels & tyres with 3.1 bar front left, 2.9 front off side, 2.4 bar rear near side and 2.8 off side rear, making the handling unstable. Spoke to Service manager & my 2nd car was done properly.
The costs you quoted for work were too high and I had to keep chasing you for basic answers/progress updates.
Did everything that was required, kept me informed and cleaned my car nicely too
Great communication, something that had been lacking in the past. I've always been happy with the quality of the work.
During my visit I explicitly pointed out that I didn't want marketing contact. I called to complain about the 12 deals of Christmas email I received a few days later. I am still waiting for the promised contact from a manager.
Delivering the car to you was good with Duncan being very helpful, its a sham it was not the same when collecting the car.
Took a while to been seen, and for my car to be brought round.
I had a number of issues with the car, which could not be dealt with by the dealership. Other than these, very good service
Small issue with vehicle ! Dealt with quickly to my satisfaction
I brought the car in with a problem with spotify and some of the other computer based issues. as I understand it the car software was reloaded and Spotify was completely wiped. so now I have to bring it back again. There was also a long wait.
I was keep informed on the service to my car and had a video report sent to my phone while I was waiting.
A breath of fresh air on both occasions, I was kept up to date throughout the process, the business took time to cater to my needs
Excellent service including free collect and return all at a reasonable price within the service plan
The car was recalled but didn't require a replacement part (are BMW not able to tell this from their information systems)? I was disappointed that the car still shows a service is due in 1000 miles when only recently serviced.
nothing to complain about.
Welcomed us both, no delays except for loan car paperwork. Would have liked a call with the estimated completion time. Car very clean and tidy.
Duncan and I live in the same village and he offered to take the car in for service to save me the time and inconvenience. He then duly returned the car back to me at the end of the day. What more could I ask for.
Quick to book in, issue resolved same day with pre-ordered parts
My cars on board service record was not initially updated correctly and took two attempts to rectify.
Service Experience was quick and easy
I booked a wheel that needed to be changed and they had the wrong one. I was meant to be out at 12pm but ended at 3pm. I wish the wright wheel had arrived specially when I booked it a month in advance and that I was offered a replacement car.
booked online, yet they did not know I was coming, spent 3 hours in the service centre waiting for brake fluid change, c it now video and check, plus a wash??
Nothing was too much trouble - all staff very helpful and co-operative
Vines now have the resources in place to look after the customer. Nothing more to say
for the 3rd time you called the wrong contact person with regards to the service being completed.
Great sales team, very polite service guys but unwilling to fix problem with brakes
Staff are polite, attentive and helpful, but in view of problems with booking, my overall satisfaction is 'fairly'
The leak in the passenger foot well was
Everything happened on time, as expected
Initial purchase over the phone was very easy, handover was slightly deflated, handovers from other dealers has been more of an event. Vehicle prep was not great and slightly damaged wheel but now been resolved, no follow up contact since purchase
All my expectations were met at all times.
Beautiful car exactly what I wanted.
Friendly, helpful, flexible and efficient. Really impressed with the service all round.
From ordering to delivery was seamless and trouble free.
HAVE DEALT WITH THIS DEALERSHIP FOR MANY YEARS. STEPHEN WILLIAMS IS AN EXCELLENT SALESMAN WITH GOOD KNOWLEDGE OF THE PRODUCT AND STRIVES TO GET YOU THE BEST DEAL.
The car delivered had one option missing from my specification. The car was delivered with the incorrect registration plates fitted. One of the options fitted does not work. The dealership is the worst I have ever experienced.
I had to accommodate John's diary for pick-up since the eariliest possible day was a non-working day for him. The BMW Genius, though booked, was suddenly not available on the day. This tutorial session is still to be arranged.
Vines of Gatwick
Three Bridges.
