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Great service, helpful & attentive staff.
Good quality of services
All completed, kept informed and explained well
Fully satisfied with the service I got for my MOT
The service was carried out very professionally
All quick and good attendance
Gus was very courteous, polite and knowledgeable. Service was completed in good time and I received the call to say my car was ready.
Excellent service as always
i have found Vines a first class service centre.
Quick efficient and came back very clean
Clear advice on what is needed and done
It is not clear what works took place and what is still to be completed. The MOT/service record indicates that there is still work to be done.
Always very friendly, professional and helpful
Problem fixed under warranty
Dealt with the warranty issue promptly and with no fuss
Excellent superstar service experience! Ellen and Nick made my wife and I very welcome, and also made a real fuss of our dachshund Monty! Dan the Technician sent a great video of my car being serviced as well! Also loved the quality wash and hoover!
Duncan is your brand ambassador. He really care customer and make sure they get best service and value for money.
Did what they said. Work carried out to a very high standard.
The service was good but I also asked twice for a quote for buffing out scratches from the roof. Have not received it.
All work requested was completed to a high standard and the car was returned looking good as new.
Did as requested
keep us up to date with progress
Service was friendly and comprehensive and efficient,
Excellent service staff to finish
Friendly Reception staff and knowledgable mechanics
When I booked in I explained I would have to wait while the car was serviced. There was no record of this on arrival. I spent 5.5 hours stuck waiting with very little information (I had to chase for an update as the advisor forgot to let me know)
Booking straight forward; drop off and pick-up speedy; information succinct and comprehensive
Communication was good and service was very good
Thinking wisely despite a parts issue
staff were helpful and very professional
Vines Gatwick are nearby and awesome
I was kept updated every step of the way. Also, the engineer was very willing to help.
Bhaven Murarji at Vines Gatwick was exceptional. Extremely knowledgeable and ultra attentive not just to myself as a customer but to his presentation to the BMW brand. Awesome service. All I can say is well done Bhaven and well done Vines.
Bought the car on line, car was ready when I arrived and was in and out in 20 mins.
Felt very welcome, Stephen Williams was excellent throughout the process and everything was ready to go
Sales member Luke Morley in touch every step of the way
The salesman was professional and knowledgeable and the whole process ran smoothly.
I was treated with dignity and respect by the salesman when I purchased this latest X5. Dan Tilbury went to extraordinary lengths to point out the redeeming features of this latest model and then he took me very carefully through the sales agreement.
The car and financial arrangements are ideal for my financial situation
Ready on time and the sales staff made everything.
Approachable in a difficult time with the pandemic. Have supported the handover of my old car as part of voluntary termination, which makes my life more simple. Thank you.
Excellent and very friendly
Cut to the chase and started talking figures that benefit me and managed to get to a good price that helped me with the spec I wanted. Very quick turn around (besides covid)