at the time i felt the customer support given was excellent
You were asked to look at why the front n/s had worn so badly on the outer edge. You absolutely ignored this and tried to tell my wife it was down to poor tyre pressure. I knew then that is was incorrect and had that verified from another source.
Car could have been cleaner when I picked it up, but everything was fine.
Did routine service and also had rear brake service done. A few days later the change brake fluid warning light comes on which means I have to go back again to get this dealt with. It should have been picked up at the service.
Good feedback on progress on first visit but once problem identified and parts were ordered I had to chase for updates and was given incorrect information
Very prompt and good service. The repair done is excellent.
Vines left me to try and sort out the replacement vehicle with Enterprise. Not only was the hire vehicle representative late, I had to complete the paperwork offsite. The replacement vehicle should have been ready and waiting.
The service was not up to the standard I expect from a quality car like BMW. I gave feedback at the time but I am still waiting for a call from Kait Stannard the service reception manager which I was promised on 3 July
Jasmine (service advisor) was lovely but failed: 1 - Told me the courtesy car had same transmission so by driving it I'd feel difference vs mine. I did! On return she changed storyline 2 - Said technician would call on Monday. 2 wks later & nothing!
Efficient and friendly service
All staff were very helpful. We recently bought a new car with Alan Marsh and he was was very helpful this was the second time we have used Alan to purchase a car I would recommend him. A real assist to BMW. Regards Paul Colyer
I had a while u wait brake pad change. The process was very straight forward and completed in an acceptable time. The guest services lady looking after the waiting area (sorry I didn't get her name) was extremely friendly, and helpful.
I have purchased the vehicle under approved used scheme. One of the tyres on the car has an inside tread of 2ml. Upon making request for a replacement I am told this is due to the previous owner negligence and Vines Gatwick is not responsible for it
I have never been to Vines of Gatwick
Lady staffing the pre service desk who greeted customers is a new procedure which was good. She was incredibly warm, friendly and welcoming. 5/5 for her. Staff all pleasant. My only gripe with this dealership is the crazy car parking - not enough
Easy process, limed video
Even thought parts have been ordered in every time my car comes in they always seem to be the wrong parts.
I had to wait much longer than expected for my "while you wait" MOT. Almost three hours.
The only issue was that I delivered the car at 9.30 and asked for the car back at 17.00 but it was closer to 18.00 when the car was ready.
I have filled in the above box re the valeting? The other part of the service was good with the garage collecting and returning the car.
Car not prepared to bmw used standards. Car delivered with damage to wheels. Warranty issues having to be sorted in my own time. Unable to settle finance as promised.
Did what needed to be done
Excellent service from Claire
The Car had mistakenly been booked into the Guildford branch, not Gatwick, Jaz took all this in her stride, rearranged it all for Gatwick and still did it all while I waited. Awesome Service!
The after care after my car was serviced was not the best, the car was not washed and I was surprised as I have had much better service from Vines Gatwick in the past
See the comment above. I do not expect any cost on me to solve the issues I've stated. All should be under warranty.
Kept up to date and costs were as expected.
Everything worked as expected. From loan car to presenting me my car after servicing. Can't fault anyone.
I was totally satisfied with the service I received and was kept informed throughout the day.
Car's service history has not be updated correctly after two recent services at Vines Gatwick. Third visit to Vines to be arranged so 'BMW Munich' can login to the Car and correct service history record.
Good communication and service
Good communication and service
Service was done quickly & efficiently.
Didn't have any problems/issues with my service and MOT attendance. Price seemed competitive too, although an offer on the MOT price might have been nice if one is combining it with a service.
Car collected and dropped back as requested
Always good service from the team, the only BMW dealer I have had a good experience dealing with
Kept informed of the progress of the work. Car ready when expected
Ease of booking, convenient location
Everything was as expected
Kait and Mark were exceptional
Slow responses. I had to chase for updates
I was eventually fortunate to meet Mark Peters, who at the very least took the trouble to understand the problem. Sadly no resolution is available so I am stuck with a great car that has non existent Bluetooth use.
AS above - charged more than quoted when booked in - some reduction was made but still more than quoted
Because of the Ad Blu issue. Surely a technician should have picked up it was nearly empty.
Polite and efficient customer handling on day. Pricing options (ongoing packs) confusing, no Amex, not made aware during call to book of collection/ courtesy car option or that car would be cleaned.
I wanted both rear lights replaced as I feel the snag will come back this winter. Looking at Bimmer post other people have had this snag and have had their rear LED light units replaced.
Service, pickup and drop off okay but voucher previously received from BMW for
Service is always very professional
The surroundings and refreshments are good. However I waited nearly four hours for an MOT/brake fluid change which is too long for Fast Lane. Also had to chase progress and wasn't taken through the results of the MOT despite a nail found in the tyre
Good service and helpful staff.
There were lots of complications regarding the purchase of my vehicle
The person I dealt with was functional. He was uninterested in assisting and wanted to point score. I left feeling that I would not want to deal with a person like this ever again.
Car was ready for collection three hours later than I was told.
The rattle which the car had been in for a few times is still present. On a previous visit the courtesy car only had 8 miles worth of petrol in. I don't expect the dealer or BMW to pay for fuel but that is very poor.
Car was immaculate, looked after and I felt valued as a customer.
I was updated regularly and Todd was very accommodating with handover times
Everything worked to plan and I was kept updated with progress frequently.
Very professional and easy to deal. Very impressed with the help and assistance given to us by the Salesman
All went very well and reasonably quickly even with the finance error.
Overalls very satisfied. Expectations raised at start of updates on build progress which didn't follow the whole process but
Good experience, very helpful (Alan Marsh), flexible on finance terms and worked hard to find the right deal and vehicle
Everything very good so far, have yet to collect the car
Superb support from Alan Marsh and the sales team at Vines Gatwick
Regular updates. Everything was made easy for us.
I was always attended to within a few moments of walking through the door
Aftersale , no one brother to help.
All the staff at the Vines Crawley we helpful, knowledgeable and courteous
Customer experience is 2nd to none
The Sales Executive (Mathu) was superb all the way through the process from arranging a test drive, keeping me up to date with the new car build, chasing up delivery of the car when it looked like it would be delayed, responding to emails etc
Once again great customer service from Matt Ward at Vines however the tech guy didn't seem to know the answer to certain questions and an hour was wasted trying to get Apple Car Play to work. All worked out in the end but he could use more training.
Our experience at Vines BMW Gatwick has been nothing but exceptional. The Sales Executive (Stephen Williams) went above and beyond our expectations with his knowledge, experience, service, courtesy, patience. We were not stressed or pressurised.
the service we received from Stephen Williams at Vines was excellent
Vines of Gatwick
Three Bridges.
