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The service was good but I also asked twice for a quote for buffing out scratches from the roof. Have not received it.
All work requested was completed to a high standard and the car was returned looking good as new.
Did as requested
keep us up to date with progress
Excellent service staff to finish
Service was friendly and comprehensive and efficient,
Friendly Reception staff and knowledgable mechanics
When I booked in I explained I would have to wait while the car was serviced. There was no record of this on arrival. I spent 5.5 hours stuck waiting with very little information (I had to chase for an update as the advisor forgot to let me know)
Booking straight forward; drop off and pick-up speedy; information succinct and comprehensive
Communication was good and service was very good
Thinking wisely despite a parts issue
staff were helpful and very professional
Vines Gatwick are nearby and awesome
I was kept updated every step of the way. Also, the engineer was very willing to help.
The price quoted was what I paid, the car was returned in a first class condition and all interactions with BM W staff was excellent
Job done in good time
Brilliant friendly Service staff
You sourced me a new tyre and fitted it within 2 days - and you washed and hoovered my car!
fast, efficient service
Car collected and delivered back to me cleaned and well serviced as usual.
Good communication and happy to work around my schedule.
Very good service, especially during Covid-19 restrictions. Cars picked and returned and kept us informed at each stage.
Very professional service friendly staff and knowledgeable
YOU CONTACTED ME AND RESOLVED MY ISSUE IN A TIMELY FASHION
Convenient pick-up and drop-off; work completed o time.
satisfied with service
Everything was carried out as expected, loan car was of good standard, all good.
Gus's Customer Service is second to none an absolute credit to BMW. Also the receptionist on the day was superb and very diligent with the sanitation of the show room.
The dealer has fixed all my faults.
The whole process was streamline, even in COVID-19. Staff very professional and caring. Car was immaculate when got it back.
polite and caring
Excellent service, very helpful an was kept informed of progress throughout
Everything was explained before I got there
All handled very efficiently. No problems at all on the day of the service.
The process from booking the car in to collecting it was very easy and professional. I particularly like being able to now book a service Online. This saves all the hassle of having to ring up and then tryng to identify a suitable slot over the phone
Very good service - the garage kept me informed and in addition to the MOT they discovered a loose screw trapped inside a tyre and removed it at no extra cost.
Approachable in a difficult time with the pandemic. Have supported the handover of my old car as part of voluntary termination, which makes my life more simple. Thank you.
Excellent and very friendly
Cut to the chase and started talking figures that benefit me and managed to get to a good price that helped me with the spec I wanted. Very quick turn around (besides covid)
Car was delivered on time. Any issues were reported immediately, the collection process was quick and efficient.
With Covid delays and furlough i appreciate how hard it was for BMW and the dealer to keep me informed as to the production and delivery of my car. once production started the UK dealers were still on furlough, when they returned i was updated.
great price, no fuss and very friendly
Opened just after Covid-19. Strange environment , but Daniel settled us in. And was his usual charming self.