CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Vines did everything they said they were going to, and collected and returned my car on time. The driver was very polite and courteous.

Service

The service was carried out in an efficient and timely manner and the service advisor was helpful.

Service

I actually had to cancel as we went into tier 4 - the call was quick, courteous & efficient.

Service

Could not have asked for better service from anyone.

Service

Excellent response and communication

Service

Always efficient.

Service

No issues and team very helpful.

Service

Arrangements were made to get my car in for the work very quickly and the work was completed to the time discussed.

Service

Repaired under warranty, no quibbles

Service

Excellent service and help from Nick Vise with price matching the two rear tyres that were fitted on 32 December.

Service

Duncan made it easy to deal with everything and took car of my extra requests to order a new spare wheel

Service

For my recent electrical fault they were very effective about sorting it out and showing me what had happened at each stage of the repair.

Service

Always well looked after, to time.

Service

Duncan on Service Desk is always excellent

Service

Great service as always.

Service

excellent Customer service at every level

Service

As always very professional

Service

Repair done to a high standard on time

Service

The garage understand the customers needs and make you feel comfortable whilst everything is being carried out. In addition to this the garage was COVID secure, clean, tidy and given the current situation made to feel safe!

Service

Prompt attention and professional, courteous staff

Service

Did the job and kept in touch.

Service

Everything went as planned, or as good as it get's during lockdown.

Service

Very efficient and polite staff. Nothing is too much trouble,

Service

Customer service spot on

Service

The service agent was professional, friendly and helpful and work was completed correctly for a reasonable cost.

Service

Great customer service. Ease of booking, welcoming friendly receptionist, speed of check/in process. Video of car condition arriving on email whilst in the very pleasant COVID safe waiting area. Individual car technician feedback.

Service

kept us informed all the way

Service

Quality service for a quality car.

Service

Claire made a major difference to the normal service experience...keeping me in the loop, and answering any questions I might have. I was also very pleased with the repair work carried out on the wheel hubs, they look brand new.

Service

All work completed on time without ant issues

Service

The service went smoothly and was completed in good time.

Service

Did everything required.

Service

Streamlined

Service

All was well

Service

The receptionist was quick and courteous, the service carried out efficiently.

Service

Very pleasant and professional at the service desk

Service

Organised, friendly

Service

Work completed as advised on budget

Service

Everything happened as expected.

Service

They collect and deliver back at no cost

Service

I was well looked after and kept informed of progress on my car. I was also provided with a loan car which was really useful. Overall it was a comfortable experience.

Service

I have a long term relationship with Vines BMW which continues to provide excellent service.

Sales

The service was reasonably straight forward and the staff friendly. I was able to test drive a car and they were able to answer my queries.

Sales

The service was first class, very informative, very fair, not at all pushy, the salesman showed total empathy to our needs and was as respectful to my wife as he was to me (believe me not all are!). We were both very impressed with the entire process

Sales

Always very good service, friendly and informative

Sales

All went as expected. Long wait for delivery of car - but explained this was due to Covid.

Sales

It was a pleasure dealing with Daniel Tilbury who is always very helpful.

Sales

This is the third new BMW car I have purchased from Vines of Gatwick and on each occasion I have dealt with Sales Executive Stephen Williams. He has always been extremely helpful and very professional in all matters of the purchases I have made.

Sales

Good, competent staff

Sales

Matthew Ward was empathetic, helpful and approachable as well as being professional

Sales

Sales team could not have been any more helpful

Sales

We were made to feel welcome, there was zero pressure and we felt very comfortable throughout the whole experience

Sales

As always sales certainly know how to look after their customers. I've been one for many years and repeat business is testament to how we are treated very positively.

Sales

Even in these difficult times felt like I was really being looked after

Sales

Alan Marsh is excellent - great service provider!