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Rob was 100% with his service.He allowed me to collect the next day (after completion) as I was 100miles away at the time. on the morning of the return, Rob called to advise that the courtesy car was not required and that I need not rush in.
The inconvenience of leaving my car with them for 2 weeks and the courtesy car issue was frustrating.
I dropped my car off at 08:00 on a Thursday for collection the same day. After repeated calls for an update I was finally told it wouldn't be ready on Friday. I had to chase all day Friday too and they only just managed to get it ready for 18:00.
Excellent service, car returned on time and clean.
As I haven't had a service experience I can only answer that I am dissatisfied, completely
My last visit was excellent as I explained earlier
All OK , parking always a problem at Vines Crawley
Everything fine but would have been 5 star if courtesy car for a lift had been available in the morning
Not quite completely as loan car was dirty in and outHowever i have made this observation many many times in the past!!
All detailed in the above points. I have had a dreadful experience and will never buy a car from Vines Gatwick again. I will also be advising my friends and family to stay away as well.
Slow service. High price. Big disconnect.
You went above and beyond the call of duty to help me
I continue to receive first class service from Duncan Rose
The main problem was supposed to be fixed but it was not resolved, meaning that a third visit is now required. The next available appointment is over two weeks away.
The service was good
The service guys at Vines are great, especially Duncan
Service completed on time
Mainly because there seems a lack of staff
I feel that I did not get value for money at £580.00 for a minor service and has made me reconsider my next car not being a BMW
right hand did not know what the left was doing.
I'm always mainly satisfied
Very received by reception staff but forget to ask for any beverage .
What I asked for I've got I never received a no answer. We had a good conversation with the sales executive and a good laugh as well they also offered drinks
The costs of having the brake pads changed were a bit higher than I had anticipated
I was disappointed that for the second consecutive time the car didnt get washed, but I must say that Ian Griffin was excellent, calling me up, apologising and offering to pick my car up and valet it.
The clutch feels clicky since having the car home.I struggle to believe that the lighter only takes BMW products!Getting through the the correct department is not as easy as one would hope
The car was picked up on time and delivered in a clean condition
Duncan Rose the Service Adviser there could not have been more helpful
Not a service, just change to winter tyres
people at Vines can be good, but the customer culture is poor
See above, this car was a big investment for me so to not be enjoying it and know that it is not driving properly is not satisfactory.
Knowledgeable and informative Service Department staff. Efficient "while you wait" service for my MOT and immediate corrective action for a failed indicator on the wing mirror. Impressive showroom and coffee facilities while I waited.
23rd October they didn't arrive to collect the vehicle and hadn't realised until I called around 2pm that day. They did try to collect it on Monday 15th October however!
very accurate prices no hidden costs
Good and efficient service and advise.
The service manager was excellent and took a great deal of trouble in helping with problem
as above, if all had been done in one visit, it would have been 5/5, this is the second time for sat nav issues
Not happy with the service provided.
Timely updates to service and end of warranty checks
The service centre couldnt do enough to help
Booked for service,MOT and valet. All completed in time.
Easy and professional
Very easy to arrange the service appointment. Very friendly interaction with service colleagues.
just very helpful staff. comfortable waiting area.
Always excellent and friendly service
Good work, but I am glad its a company car. To spend a whole day to replace a fuse is a bot over the top.
Duncan Rose who dealt with me throughout was courteous, efficient, and helpful.
would be 5 but the part needed is still on back order so have been without my idrive too long
Very easy to deal with, helpful, not pushy unlike some other dealers.
Car was in the garage from 8.30am to 6.30pm for a full service. Unfortunaately the 'next service date' has not been reset from the old 'September 2018' to the new date 'September 2019'. Can someone put this right please.
Overall good service experience.
I think the rating I have given speaks for itself.
All completed and brilliant service having my car collected and returned
Not so much interaction really.
My answer is same as above
They get things done with minimum of fuss.
customer service is always very friendly and helpful but please see below for an opportunity to improve!!
in addition to the MOS and Service - Updated map on SATNav as requested
It would have been 5 stars if the person who booked me in on the day I dropped the car off hadn't said 'We can't do that' when I presented my voucher for a valet, which I had arranged to be done when I'd originally booked the car in
Efficient professional service. Keep me informed. Trustworthy.
Do feel that certain members of the service department could do with brushing up on their people skills and acknowledging a customers presence.
Claire dealt with me on the day & was fantastic, really helpful & very professional.
Access and parking is a mess. Was told on booking service and on checkin in that I could purchase a 3 year voucher to cover services for a fixed fee. Was later refused this, although car had only done 7300 miles. 10 minute wait to check in.
Waited very long with no explanation. No call made when one was promised - I had to phone to find out about progress. I was asked whether I want the car at a specific time, said yes, and then nothing happened.
A malfunctioning seat belt pressure pad was not immediately available and will be fitted at my next service.
Duncan was awesome
Handling of checking in service needs is never very efficient. This time it was through lady on reception and I had to fill in details that I know were already in the (IT) system. In past feedback on what has actually been done is not freely offered.
Colin is always very good with details, communication and general banter. Communication from the service department has improved tenfold in recent years
Alan Marsh (the Sales Ex) was again superb, he is knowledgeable, professional and straightforward to deal with, in addition he follows through on all commitments and kept me informed throughout the buying process.
There were 2 things not mentioned when specifying the car that I am not happy with.
Well informed at every step and customer focused service.
Never put under pressure, listened to what I wanted. Kept updated as to the progress and swift response to any questions.
Super service and an easy pleasant purchasing experience
The ease of the complete transaction was seamless and satisfying
Small point - cap left off tyre and no navigation handbook
Very friendly and helpful staff
Stephen Williams provided excellent service throughout the entire transaction. I cannot recommend him enough! He is the best! Each and every time I have bought from Vines of Gatwick he has been impeccably professional, polite, efficient and helpful!
Everything went ahead as it should have.
Over the years, Daniel Tilbury has taken the time to get to know my likes and dislikes when it comes to my new car purchases (right down to car colour, trim and optional extras). It makes the process easy and enjoyable.
The sales guy delivered the car to our house as we were unable to make it to the showroom, excellent service.
good service, good communication
The overall impression is that the car and finance is expensive
Very professional. Smart showroom and 'somebody' finally listened to the complaints about parking.
although i owned a BMW previously, i felt that the handover was somewhat rushed and a level of technical knowledge was assumed. i would have preferred the time was taken to go over more of the controls/functions within the car.
Absolutely nothing that I can fault
Every aspect was excellent
Service was very good. Nice site and helpful people
Daniel Tilbury was knowledgable, friendly and worked hard to get the type of car I wanted.
WAS COMPLETELY WOWED BY THE SERVICE AND PERSONAL TOUCHES - IE BIG BOW ON MY CAR!!!
Ivan Bell and Math Sriskandarasa were particularly helpful with all the negotiations and processing.
James Connelly was very helpful, he found us the right cars at the right price and got them ready for us at the right time. I couldn't have asked for any more.
How can I not be satisfied when the whole process from start to finish was flawless. The sales team were excellent and I feel safe and secure in my lovely new car.
Generally excellent sales service. Slightly niggled an extra I emailed about (BMW Professional Speakers) didn't get picked up for discussion/action ... MY FAULT also not to follow up and double check.
Slight niggle with car that should have been picked up prior to taking delivery, otherwise it would have been 100%
As above, cannot fault them
Again the team make it a pleasurable experience, very well looked after.
Excellent service dealing with paperwork and demonstration of vehicle's function
Friendly knowledgeable staff Nice experience picking up on 1st September
The salesman's handling of us.