MEET THE TEAM.

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Ivan Bell

Head of Retail Sales

Clive Vaughan

BMW Retail Manager

Matthew Ward

BMW Retail Manager

Laurence Jones

BMW Retail Manager

Charles Squirrell

Used Car Buyer

Bob Morris

Parts Manager

David Skinner

Aftersales Manager

Luke Clark

Service Manager

James Connelly

Sales Executive

Mathu Sriskandarasa

BMW Car Wow Executive

Daniel Tilbury

Sales Executive

Stephen Williams

Sales Executive

Alan Marsh

Sales Executive

Todd Loan

Sales Executive

John Carey

Sales Executive

Chris Barrett

BMW Sales Executive

Luke Morley

Sales Executive

Sophie Sardar

Sales Executive

David De Moura

Used Car Sales Support

Duncan Rose

Service Advisor

Matthew Robinson

BMW Genius

Katie Parker

Centre Host

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Rob gave a clear description of what was needed and that is what you did.

Service

No courtesy car available and waited longer than informed

Service

All the members of the team were very helpful and professional

Service

Car collected from home, mechanic kept in touch during the work

Service

Efficient team. Video of service sent to mobile! Great advice for future necessaties on car.

Service

Very helpful staff with clear explanations.

Service

They wash your cars inside and out on every service you take with them. It is a very nice touch. There is always something missing not perfect.

Service

Cannot fault

Service

car was in Vines Gatwick for four weeks

Service

All carried out as promised but I did have to wait 3 weeks for a free date to carry out the service.

Service

The whole experience was painless...except the cost!

Service

There were problems and delays however the team made it right in the end.

Service

Everything is perfect.

Service

Knowledgeable friendly staff. Just need more parking spaces

Service

Fault found quickly and rectified under warranty

Service

Service from Claire was first class

Service

Nothing was too much trouble and everything was fully explained

Service

at the time fine but when I reported a problem that wasn’t felt with quickly

Service

Everything done as promised

Service

Work was completed well and on time. Dealership is a pleasant place to be with a comfortable waiting area.

Service

Friendly but still waiting to hear about tyre insurance claim - 2 weeks- and inside of NSF passenger door trim appears to have been damaged at some stage.

Service

I would have given it a 5, except that when I got back into the car to leave there was a warning light and message that then had to be resolved in the workshop.

Service

Delt with my cars problem efficiently

Service

Took longer to identify & acknowledge brakes issue plus 2 visits despite having the car for 3 days in first instance with no actions

Service

Good service generally

Service

I have to book in to get something else looked at, you had it all day so I would have been better to investigate everything.

Service

This is pretty much covered in my answer to the first question. I would also add that the service representatives are approachable if you do find you have a issue.

Service

Had booked in to leave but offered a fast track service which was done in under two hours. Comfortable waiting area and coffee / papers available

Service

Never any question of unnecesary work, I trust Vines will do what is necessary in order to maintain reliability. This has been faultless. The free valet was much appreciated.

Service

I was told the service would take 1 1/2 hours and so I decided to wait. In the end, it took 2 3/4 hours.

Service

The service centre forgot to reset the service indicator, again. I had to ask to have this done.

Service

Gave me false alarm information and marked an alloy

Service

Kept to schedule and were able to collect my car so that it did not impact on my business.

Service

You fixed the problem with the car.

Service

I dropped the car off for a recall at 8:50am and agreed a pick up time at 4pm. The car was not ready until 6:15pm. I later discovered they did not begin work on my car until 3:40 only 20 minutes before the pick up time.

Service

Nothing was found wrong with the car, which was a little surprising

Service

Although the service was carried out well we had 3 problems;- The lift from Gatwick was never organised,- We had to wait an hour for a car to move before we could leave.- The outside of the car was filthy having been sat for a week.

Service

The only criticism I can make is that I always take my car in for 09:00hrs on MOT and servicing day and it is never ready by 17:00hrs.

Service

Although I was given some money off some additional works as compensation for my inconvenience by having the vehicle attend the garage three times I would rather have had the issue resolved if not on the initial inspection but on the follow up visit.

Service

The only item which was not corrected was the damaged number plate on delivery. The new one is at least straight, but also damaged.

Service

Easy booking with service all completed on time.

Service

Great service from the salesman James Connelly, who was very patient when we were deciding on what car to get, we returned to him when decision made rather than go to our local dealership because of the customer service he gave.

Service

All paperwork completed in advance except for a couple of signatures so very quick and easy process

Sales

Sales Exec Todd was great as usual and pieced together a fantastic deal

Sales

Have the car in of my dreams with no hassle and everything done for me

Sales

Very professional and great dealer ship

Sales

Generally well satisfied. There was a small communication issue that was swiftly resolved by the salesman I was dealing with

Sales

Vines BMW Gatwick team look after customers very well

Sales

Polite friendly staff and excellent well informed salesman

Sales

Great staff and professionalism throughout

Sales

Couldn't of asked for me really. Treated extremely well, kept up to date with progress and John was extremely pleasant to deal with.

Sales

Can't fault the service. I dealt with Todd Loan & this is the third car I've bought from him since March '16. Todd is always extremely helpful & I trust the information that he provides. The whole process was quick and easy.

Sales

The facilities are good, knowledge of staff about the products

Sales

Service was great and it was such a smooth process. I like to consider myself to be a quick decision maker and bmw certainly matched that by having my new car to me within two weeks of signing the contract. Amazing experience! Very impressed.

Sales

This is probably picky but all previous new cars I have bought provided a full tank of fuel. This one was just over half full.