MEET THE TEAM.

0 items found Done
  • No filters have been added

No news found with your current search criteria.

Ivan Bell

Head of Retail Sales

Clive Vaughan

BMW Retail Manager

Matthew Ward

BMW Retail Manager

Laurence Jones

BMW Used Car Sales Manager

Charles Squirrell

Used Car Buyer

Bob Morris

Parts Manager

David Skinner

Aftersales Manager

James Connelly

Sales Executive

Mathu Sriskandarasa

BMW Car Wow Executive

Daniel Tilbury

Sales Executive

Stephen Williams

Sales Executive

Alan Marsh

Sales Executive

Todd Loan

Sales Executive

John Carey

Sales Executive

Luke Morley

CarWow Specialist

Sophie Sardar

Sales Executive

David De Moura

Used Car Sales Support

Duncan Rose

Service Advisor

Matthew Robinson

BMW Sales Executive

Katie Parker

Centre Host

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

As for my earlier reply

Service

The garage is full of dozens of people walking around, and yet there are only 3 service advisors. The previous time I took the car there for a 1 hour appointment, it took 2.5 hours instead. Clearly all that matters here are new car sales.

Service

Poor customer service, opaque prices, unhelpful staff, queries not responded to a the constant feeling that all they want to do is take your money rather than support your experience as a customer.

Service

A very long wait while I was told the invoice was being printed. Noone was looking after. Me.

Service

Car returned with a piece of seat adjuster left on floor - not attempt to refit it. Tyre pressures set at 1.8bar Front and 2.2bar Rear instead of 2.7 and 2.9 bar. Tyre Pressure RDC warning on. Go and check on the issues with previous BMW YH10OFP

Service

Took a long time to get answers to warranty questions with some still unanswered. Told several times that an issue would be looked at while the car was on the ramp but have had to book car in for another appointment.

Service

Booking in process took ages when dropping the car off

Service

Fixed price service and timely.

Service

The problem I had was fixed but I asked for the car to not be washed and it was washed and now the paint is damaged and covered in scratches all over which will need to be professionally rectified.

Service

So far , everything has been done very well , with courteous ,helpful staff about the place making every effort on my behalf, and therefore BMWs.

Service

From the moment we advised a problem with the car, BMW arranged for technician to come to our house. This was arranged swiftly. Technician was polite and informative. Courtesy car arranged and delivered quickly. Repair made very quickly also.

Service

I faced several issues with your service. See my detailed answer to previous question.

Service

Issue was investigated as requested plus my car received an inspection and was cleaned too. All staff were friendly courteous and reassuring that the fault would be resolved.

Service

Booking incorrect -was for a fault not a service. Fault was recorded on key but was not present on day of booking. Was told that I would have to pay for the analysis, which would most likely be inconclusive. Car is 17 months old! An upgrade was done

Service

Picking my car up at the end of the day took a long time. I was early to collect the car and it took over 20 minutes for my keys to be handed to me.

Service

Effective and have confidence in thie MOT being carried out robustly.

Service

kept me updated on progress of work on my car

Service

The service is great especially at Vines Gatwick. They make you feel welcome and are always helpful

Service

Refer to dealer principal for details

Service

The job was really well done.

Service

Had to re-book MOT as was told to book "MOT Appointment" for a while-you-wait slot. Turned out to be incorrect information and could not wait around for 6 hours for MOT to be done, no courtesy car available.

Service

On arrival helpful guy showing where to park Not too long a wait to book car in On collection brief explanation of bill See answer to question 3 for more explanation of score

Service

The whole experience from my first phone call to Vines BMW, to collecting my vehicle was very poor!

Service

Very polite

Service

Nothing wrong but the price for a simple brake fluid change is very high

Service

did what I asked them to do and did not damage my car in the process, unlike Vines of Redhill

Service

The inspection (video verbal) report was not very clear.

Service

Faultless

Service

Took 4 visits to fix a simple problem now waiting for a refund. Still chasing but being told the person I need to speak to was off sick and now on a training course. Why is no one else covering in her absence?

Service

No allocated parking for servicing (or clearly marked/accessible). Chaos outside as cars being moved around and in front of each other blocking them in. Lack of service personnel during drop off and pick up leading to visibly stressed staff.

Service

Everything was explained about the Service Options

Service

No level of customer care. I intend never to purchase from you again

Service

Only using them for an MOT so far but gave me a huge range of information about my car's future servicing requirements with complete transparency. Great team of people all willing to help however they can.

Service

I had to get the documentation on my service emailed to me last week since I had lost the originals. I then had a query on the Vehicle Health Check which was not very satisfactorily dealt with, so I was not completely satisfied as I have been before.

Service

Very long wait at service desk to check in. 30 mins

Service

Quick and while you wait.

Service

Having to ring to found out if car is ready to pick and not being able to get through. Why can't it be an automated process that emails, text messages owners that their car is ready for collection

Service

Easy to book a service and attended to on time. Pleasant surroundings if waiting for completion.

Service

Despite problems with the vehicle I purchased, these were rectified and I was compensated for my inconvenience.

Service

Dropping car off takes ages. I am not interested in waiting with a coffee I need to leave keys and get on with day. It is impossible to get trough to your service team by phone when I do I am asked to leave a message and no one replies

Service

Cannot find any fault, although the call from BMW to remind about the service (& MOT) could have been earlier, bearing in mind that it was a waiting period of 2-3 weeks to get a "collection appointment", by which time the MOT had expired

Service

Because I was completely satisfied !

Service

See previous comments.

Service

Been using vines for over 20 years.

Service

The car was not ready at the time specified and the wait for it to be finished was over an hour even though the car had been with the service dept for a full day.

Service

Waited for a significant amount of tome when collecting car

Service

It was great

Service

See above and please contact me by telephone if you need more information.

Service

The whole process was trouble free and relaxing

Service

Everything was done to my satisfaction, in the time estimated and for the cost advised.

Service

As stated above, everyone was friendly. It was clear what was needed and the service was efficient, quick and stress free. My car was cleaned inside and out and I was shown how to automatically fold mirrors and unfold - something I didn't know!

Service

The problem has not been resolved despite having the car for 4 days

Service

Expect nothing less

Service

When returned from service, the exterior had been washed and the carpets cleaned but the boot had not been touched. My wife's Honda is returned spotless after a service. I suspect also that the washer fluid was not topped up during the service.

Service

Please see customer complaint written to Vines BMW.

Service

Sitting area tables need cleaning which I did. No newspaers. Car washed but poorley. All dirty and wet in door closures and needed to be leathered down as did whole car. Interior certyainly not hovered as it used to be.

Service

I think the Service agent was called Tom. Real asset for Vines & BMW

Service

Perfect service with a lovely clean car!

Service

Takes shortcuts - misdiagnoses faults. Ignores request from my warranty company to supply breakdown information for works carried out. Not professional and waste of time. Car sat over a week without updating customer or working on car.

Service

Everything was clearly explained and the work carried out in the agreed time frame

Service

Firstly, vehicle went in for a Brake Fluid Service (16.01.19). A brake nipple was sheared and the vehicle re-booked for 06.02.19 to have the B/Caliper replaced FOC. Was asked for £100 warranty excess on collection which I disputed.

Service

This was a 'wait for' service. Timing was exactly as advised when I arrived

Service

I was satisfied with the service but not the price .

Service

When dropping car off at around 7.30 all I want to do is drop keys and continue to work, three service advisors at their desks I felt like the invisible man ages to make eye contact and acknowledge me certainly didn't feel like a valued customer

Service

Kept informed, good value for money. Collection and delivery prompt and on time.

Service

Disappointed with the normal bmw service Booked the car for a service at Gatwick only to be told in a message 2 days before it was booked in Guildford When trying to contact guildford oN Sunday no answer despite website saying service was open

Service

Vines were fine, no issues with them.

Service

I received a phone call from the service team saying the car was ready for collection after a service; I told them I would collect over the weekend. When I came to collect, the keys were locked in a safe nobody could open; this was a wasted journey.

Service

No contact informing when my car was to be collected and no mention of collection on the email reminder. I had to call and confirm. Poor wash and clean after the service.

Service

Everything worked well.

Service

Very prompt and efficient service

Service

I've discussed all this with Vines and have a record if our conversations. I was offered a 20% discount on next service. I didn't accept as if I buy a new bmw I will get a service pack.

Service

Excellent service. They were very helpful, professional and courteous.

Service

If this was the staff at Vines I have dealt with since it would be 5 stars.

Service

See above. Also, car not returned at the agreed time. Although returned earlier (which might seem beneficial) it was not convenient for me because I was at work. Hence the reason I chose a specific time that was agreed to by 'Service'.

Service

Car booked in for new tyre, 2.5 hrs later my car was ready. 2.5 hrs for one tyre replacement and booked appointment seems excessive.

Service

experience was very friendly and the deal to acquire a new 3 series took less than an hour - given this is the thrid car we've purchased our expectations were very high and Vines Gatwick BMW did not fail us

Sales

Generally the sales process was good.

Sales

Very speedy, kept informed and an excellent handover.

Sales

Great product (M5 Competition) great BMW team, exemplary. Ever detail looked after perfectly.

Sales

dealer never returned my calls or kept me in the loop

Sales

Great car. Great customer service. Bought several cars. Like BMW's.

Sales

The end to end process from Test Drive to purchase was spot on

Sales

Very satisfied

Sales

fuss free, John Carey and Matthew Ward were easy to deal with and didn't make me feel like I was being given the "hard sell", which I appreciated. John also made a fuss of my 12 year old son who was more excited about the purchase than me! Thanks

Sales

Because I was kept fully informed and made to feel that I really mattered as a customer

Sales

Very pleasant attitude of salesman but little contact between order and delivery 3 months later. Fairly limited explanation of the complex technical aspects of the car.

Sales

car was made ready to suit my time and handover was very efficient and useful

Sales

All staff super helpful Andy pleasant to deal with.

Sales

I've had some problems with the car computer since purchase.

Sales

I liked the speed and efficiency of it. I'd put off buying a car for so long as I dreaded the thought of how difficult it would be. But really your salesman Steohen asked all the questions and guided me thru everything

Sales

As above, very easy and we drove our new car away 5 days after choosing it