CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

kept us informed all the way

Service

Quality service for a quality car.

Service

Claire made a major difference to the normal service experience...keeping me in the loop, and answering any questions I might have. I was also very pleased with the repair work carried out on the wheel hubs, they look brand new.

Service

All work completed on time without ant issues

Service

Did everything required.

Service

The service went smoothly and was completed in good time.

Service

Streamlined

Service

All was well

Service

Organised, friendly

Service

Very pleasant and professional at the service desk

Service

The receptionist was quick and courteous, the service carried out efficiently.

Service

Work completed as advised on budget

Service

Everything happened as expected.

Service

I was well looked after and kept informed of progress on my car. I was also provided with a loan car which was really useful. Overall it was a comfortable experience.

Service

They collect and deliver back at no cost

Service

Great service, helpful & attentive staff.

Service

All completed, kept informed and explained well

Service

Good quality of services

Service

Fully satisfied with the service I got for my MOT

Service

The service was carried out very professionally

Service

All quick and good attendance

Service

Gus was very courteous, polite and knowledgeable. Service was completed in good time and I received the call to say my car was ready.

Service

Good Service

Service

Excellent service as always

Service

Quick efficient and came back very clean

Service

i have found Vines a first class service centre.

Service

Clear advice on what is needed and done

Service

It is not clear what works took place and what is still to be completed. The MOT/service record indicates that there is still work to be done.

Service

Problem fixed under warranty

Service

Always very friendly, professional and helpful

Service

Dealt with the warranty issue promptly and with no fuss

Service

Personal service

Service

Good service

Service

Duncan is your brand ambassador. He really care customer and make sure they get best service and value for money.

Service

Excellent superstar service experience! Ellen and Nick made my wife and I very welcome, and also made a real fuss of our dachshund Monty! Dan the Technician sent a great video of my car being serviced as well! Also loved the quality wash and hoover!

Service

Did what they said. Work carried out to a very high standard.

Service

The service was good but I also asked twice for a quote for buffing out scratches from the roof. Have not received it.

Service

All work requested was completed to a high standard and the car was returned looking good as new.

Service

Did as requested

Service

keep us up to date with progress

Service

Service was friendly and comprehensive and efficient,

Service

Excellent service staff to finish

Service

We were made to feel welcome, there was zero pressure and we felt very comfortable throughout the whole experience

Sales

As always sales certainly know how to look after their customers. I've been one for many years and repeat business is testament to how we are treated very positively.

Sales

Even in these difficult times felt like I was really being looked after

Sales

Alan Marsh is excellent - great service provider!

Sales

Bhaven Murarji at Vines Gatwick was exceptional. Extremely knowledgeable and ultra attentive not just to myself as a customer but to his presentation to the BMW brand. Awesome service. All I can say is well done Bhaven and well done Vines.

Sales

Bought the car on line, car was ready when I arrived and was in and out in 20 mins.

Sales

Felt very welcome, Stephen Williams was excellent throughout the process and everything was ready to go

Sales

Sales member Luke Morley in touch every step of the way

Sales

The salesman was professional and knowledgeable and the whole process ran smoothly.

Sales

I was treated with dignity and respect by the salesman when I purchased this latest X5. Dan Tilbury went to extraordinary lengths to point out the redeeming features of this latest model and then he took me very carefully through the sales agreement.

Sales

The car and financial arrangements are ideal for my financial situation

Sales

Ready on time and the sales staff made everything.

Sales

Approachable in a difficult time with the pandemic. Have supported the handover of my old car as part of voluntary termination, which makes my life more simple. Thank you.