Ellen Hancock was very good.
Dealt quickly and efficiently. Advised on items that needed addressing but they did not push which I appreciated.
All round excellent service and support
The car was repaired as quickly as possible and returned very clean.
Work done on time with me being kept informed
Helpful staff and useful information in survey of car.
Service was efficient and all work carried out as agreed.
Dealt with breakdown efficiently
first class service and friendly
Car pick up availability and an update of the service were important elements.
Nothing to complain about. All was of good.
The service technicians and advice given by your service team was second to none.
The service team are always efficient and professional to deal with
Friendly staff, good communication
Service was smooth , carried out promptly while I waited , comfortable waiting area with complimentary drinks
Again professionally done
Additional work identified.
Prompt service and polite staff
Sorted the problem quickly
Fitted us in at late notice
the after service collection was impressive
I'm a busy person. When I needed some work on the car it was booked in quickly and the work was completed exactly on time. I was offered a courtesy car, which was greatly appreciated. All told, very friendly and professional service
Again, experience was professional and courteous while Gus updated me at every turn as the repair progressed.
Good attentive customer service with excellent communication.
Kept me well informed and sorted out a loan car when my own was going to be some days awaiting parts.
Nothing was to much bother
Mechanic very helpful and kept me informed from his personal mobile- excellent service But car didn't go in to service until 14.30 despite 0900 drop off....
Exceptional Service everytime
Easy to deal with. All work completed on schedule. Good Courtesy Car scheme.
Good communication Re the progress of the service and no surprises.
Job done as required without any problems.
Quick to get a time slot for a repair, car returned same day. I was kept informed.
The summer wheels had been ordered and were actually in and waiting, which was nice. Claire was great. It was a good experience this time. Thank you.
Excellent communication Friendly helpful staff Extremely efficient Took all the pressure off me
All staff were very friendly and helpful.
Easy from start to finish. It doesn't need to be difficult. Great service
The person I dealt with Ellen Hancock was brilliant. Very polite and friendly even remembered me when I came to collect my car.
Was able to book the repair when required and the repairs were to a very high standard.
Collected, serviced and dropped off a clean car and informed me of progress throughout the day. I especially liked the short video by service engineer showing the condition of the underside.
Consistently good customer service from this dealership over the the years,
Marc, Gareth & Rhys were all really helpfull and did a great job in arranging and carrying out the service, they also helped me to understand all my available options where work was needed, and were courtious and professional.
An honest evaluation and identification of the problem with the vehicle - work carried out and problem resolved with no issues
Met the standards as stated
Efficient service all round
Service completed fine. Car was not washed on return.
On being bought in for a routine service, I asked for a noise from the rear of the vehicle to be examined. A faulty differential was diagnosed and repaired under warranty. Ellen who dealt with me provided exemplary service.
Polite, informative and efficient
The staff dealt with the issues brilliantly.
Mica on the service desk and John the technician who worked on the car were both excellent - knowledgeable, responsive and very accomodating.
Everything done as expected.
Very efficient and courteous service
Everything went as expected and my car was ready on time so I was a satisfied customer.
Additional work needed doing and I was kept updated with process and cost
Repair was carried out within the time I was informed it would take.
Everything done without drama
Because there was no quibble with the complaint, the representative was very fair.
Totally reliable service as usual.
technician video is a nice touch, kept in the picture throughout, very good overall.
Good service friendly and helpful
Well organised collection. Kept is fully informed regarding delivery. Paperwork provided in timely fashion
Great atmosphere and nice people - coffee is also excellent.
Excellent service from the sales person
The whole process of picking up the car was very smooth.
Nathan was fantastic to deal with.
Professional, personable, very knowledgeable, caring.
Everything went to plan. The chance to have a new M5 competition did ensure I started from a very positive position.
The salesman kept me well informed throughout the purchase, especially when the vehicle was delayed at the ports. The salesman was knowledgible and explained everything well, especially the My BMW app which was new to me.
The sales executive I dealt with (Alan Marsh) worked hard to get the sale. His approach was friendly and efficient, and I felt completely at ease with his guidance through the whole process.
Gus and Matt at Vines went the extra mile and made the whole experience extremely enjoyable. The vehicle was very well presented and everything we asked for was ready on time: top notch!
My Salesman has been awesome since day 1. James Connelly was not at all pushy & has guided us thru the process with no fuss which I especially needed.No negatives only positive Hence sees me Driving an amazing M240i I would feel good if I need help.
Really simple - great support and advice from beginning to end
As I mentioned above Daniel Tilbury (my sales executive) gave a personal level of service and was a pleasure to do business with. My many queries were answered quickly and efficiently, which I appreciated greatly.
Vines of Gatwick
Three Bridges.
