CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Everyone very helpful, work done on time and kept informed

Service

Outstanding customer service

Service

Very excellent and smart service

Service

Whilst they spent a long time looking at the car they weren't able to find any fault. However, the car seems to be running much better now so I do wonder whether some diagnostic findings and changes have contributed to this

Service

All completed on time

Service

Good communication, good price for the work done, no surprises

Service

They listened to my requests and carried out all without me having to ask twice.

Service

Great service and friendly / knowledgable staff

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Good personal service

Service

The dealer picked up the car and brought it back again. I prefer that to paying for loan car insurance.

Service

Quick efficient and car came back super clean

Service

Sorted me out quickly while I was waiting.

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Punctual and great service

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Overall good service

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I was very satisfied

Service

Mica was exceptional, excellent communication and went out of her way to help. The receptionist (sorry i don't know her name) always addresses me by name, even remembering it when I turned up unexpectedly.

Service

Lovely people doing amazing work

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Great customer service - a call before I took the car in so that they fully understood the problem, which they resolved. Friendly, courteous and efficient service when I arrived to collect the car.

Service

Great communication, friendly staff and efficient execution without any surprises.

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The staff were friendly and helpful. They tried their hardest to find the fault with the car, however it appears to be an inconsistent electrical issue, which did not present itself at the time of diagnosis.

Service

Fantastic service throughout.

Service

Regular communication by email from Gus, unexpected work (4 new tyres) was seamlessly incorporated, work completed on time and as per expectations.

Service

Service was good and at quoted cost

Service

Great communication as described above

Service

Great communication,sympathetic with an older car , prompt attention. Quality workmanship from technician and apprentice whom both worked on my Z3. Very satisfied as the work carried out made amazing benefits to what is a drivers car

Service

as above and when the wheel issue was found they extended the time i had the courtesy car with no hassle, and got a replacement wheel sorted to enable me to pick up the car the next day

Service

Their collection service worked well

Service

Very friendly helpful staff, very good COVID procedure, quick and efficient service

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Professionally serviced and well looked after as a customer.

Service

Communicate through out the day of service, only one point of contact needed, video, provide a vehicle status report that I trust. Car returned clean.

Service

Kept up to date on all issues

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It was quick and the staff were extremely polite and attentive

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As above

Service

Fast response and dealt with the issue effectively, sorted out the rental car, etc.

Service

Very friendly, efficient and relaxed Thank you

Service

They give great serice, honest appraisel and realistic prices

Service

Because I felt very happy, and they made me feel important they didn't want me in and out

Service

Please see comments above. Rhys (sorry if not spelt correctly) was excellent throughout

Service

With the issues that came up there was always a resolution which was great

Service

You have done what you said you would do for an agreed price.

Service

The service team kept me up-to-date with the work and progress of the service. I was alittle surprised I could have been charged an investigation fee on the initial conversation with the service team.

Service

Very professional service, kept informed throughout

Service

Very good

Service

All done according to plan, other than engine light remains on dashboard

Service

I felt well looked after.

Service

No complaints about the work done and service provided

Service

The person I dealt with (Mika) kept me fully informed and made regular contact letting me know the progress of the delivery of the part. She was outstanding

Service

Service staff very honest and helpful

Service

Very helpful and understanding. Mica was very polite and understood the issues that I had with the car. A very polite and friendly young lady, who, represents Vines and BMW in a very professional manner. She is a credit to Vines and BMW

Service

Always polite and professional

Service

Efficient and prompt service

Service

The only improvement - as there are a number of stages involved, a written list of the process to deregister the personal number plate from my old car and reregister it on my new car would have been really helpful.

Service

Service Advisor was polite and kept me well informed at all times, correct first time diagnosis of issue was given and speedily resolved with minimum of fuss

Service

Staff were helpful and polite and understood the current covid pandemic

Service

The 2 issues were sorted on my vehicle so easily. It was booked in for a Tuesday and then kept until the Wednesday when the parts could be fitted. Really good organisation and easy.

Service

Great service and customer satisfaction even during these Covid times

Service

I believe it is the staff at Vines Gatwick branch are brilliant! They ensure that the whole experience is smooth from start to finish! I will not be taking my car else where

Service

They carried out the service and the MOT promptly and without any issues arising.

Service

Efficient and courteous Service Reception

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Great service, from booking the service over the phone to collecting the car.

Service

Good all round

Service

All the staff are helpful and polite while you are in the showroom, and everything in the tick list is done to my knowledge

Service

Good communication and great service

Service

Kept well informed throughout the day, which included calls from Gus and a nice video of the car showing me what work was being carried out.

Service

again excellent service but costly

Service

All down to Ellen Hancock first class service and attitude.

Service

The process was smooth from the moment that I requested the service through to the collection on completion. The service team were polite, attentive and provided all of the information that I requested and indeed needed to be satisfied.

Service

Good virus protection arrangement for drop off and pick up of car. Kept informed on status of service. Was easy to book the service online. They contacted me in advance to advise the cars online telemetry advised the sevice was due.

Service

Very satisfied, the lady behind the desk - I think her name was Claire, was very helpful and kept me updated during the day!

Service

Efficient plus kept me informed.

Service

The service advisor was very helpful with fixing the issue on my car, he kept me updated every step of the way and helped with getting a courtesy car big enough to accommodate my family.

Service

The recall was conducted on the date agreed and the car returned by 11am so minimal inconvenience. The car was returned washed and vacuumed which was very much appreciated, as was the video and paperwork covering the underside, tyre and brake check.

Service

Excellent engagement and follow up with the customer. I was regularly updated with progress and issues both by email and by phone. The car was picked up and returned to me in a timely fashion.

Service

See above

Service

I have been using Vines at Gatwick for many years and am thoroughly satisfied with their service.

Service

Very Good Experience

Service

Very efficient & friendly; car collection is great.

Service

They collected the car, rectified the problem and delivered the car back cleaned!

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Work was done as expected and safe procedures were in place re Covid-19

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All good.

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See above

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As above

Service

Helpful video to make me understand what you looked at .

Service

As usual Stevens way crawley go out of their way to help in anyway always so helpful and extremely polite.

Service

I achieved what I needed to .

Service

Even buying two cars this time and during covid was a complete joy

Sales

It's obviously difficult with Covid but handover was very efficient. The only thing that wasn't was paying for extras in the parts centre and then wheel insurance in the dealership itself. One payment instead of 2 would be better although I know why.

Sales

Strange times buying the car on a click and collect basis. Alan made is very simple and even sent me a video of my new car showing the various features. Excellent idea.

Sales

Nathan was on hand throughout the process to find the right car and deal

Sales

Great click and collect service

Sales

Completely satisfied with every aspect from order to delivery. Help to decide which car was best for my needs. Receiving updates via tel calls on the progress of my order. Then videos prior to collecting my car on the initial instructions of controls

Sales

Given the difficulties with coronavirus restrictions the experience was good

Sales

informative, clear, honest salesmanship. Super recommend Steve and the rest of the team for their help too. Great customer service.

Sales

Very happy with the service, despite COVID restrictions.

Sales

Seamless even under Covid restrictions. Everything was prepared and ready to go