CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Ellen Hancock was very good.

Service

Dealt quickly and efficiently. Advised on items that needed addressing but they did not push which I appreciated.

Service

All round excellent service and support

Service

Very easy process

Service

The car was repaired as quickly as possible and returned very clean.

Service

Work done on time with me being kept informed

Service

Helpful staff and useful information in survey of car.

Service

Service was efficient and all work carried out as agreed.

Service

Dealt with breakdown efficiently

Service

first class service and friendly

Service

Car pick up availability and an update of the service were important elements.

Service

Nothing to complain about. All was of good.

Service

The service technicians and advice given by your service team was second to none.

Service

The service team are always efficient and professional to deal with

Service

Friendly staff, good communication

Service

Service was smooth , carried out promptly while I waited , comfortable waiting area with complimentary drinks

Service

Again professionally done

Service

Additional work identified.

Service

Prompt service and polite staff

Service

Sorted the problem quickly

Service

Make you feel special

Service

Fitted us in at late notice

Service

No problems.

Service

the after service collection was impressive

Service

Good prompt service.

Service

Staff was very friendley

Service

I'm a busy person. When I needed some work on the car it was booked in quickly and the work was completed exactly on time. I was offered a courtesy car, which was greatly appreciated. All told, very friendly and professional service

Service

Again, experience was professional and courteous while Gus updated me at every turn as the repair progressed.

Service

Good attentive customer service with excellent communication.

Service

Kept me well informed and sorted out a loan car when my own was going to be some days awaiting parts.

Service

Nothing was to much bother

Service

Mechanic very helpful and kept me informed from his personal mobile- excellent service But car didn't go in to service until 14.30 despite 0900 drop off....

Service

Exceptional Service everytime

Service

Easy to deal with. All work completed on schedule. Good Courtesy Car scheme.

Service

Good communication Re the progress of the service and no surprises.

Service

Job done as required without any problems.

Service

Quick to get a time slot for a repair, car returned same day. I was kept informed.

Service

The summer wheels had been ordered and were actually in and waiting, which was nice. Claire was great. It was a good experience this time. Thank you.

Service

No issues at all

Service

Excellent communication Friendly helpful staff Extremely efficient Took all the pressure off me

Service

All staff were very friendly and helpful.

Service

Easy from start to finish. It doesn't need to be difficult. Great service

Service

The person I dealt with Ellen Hancock was brilliant. Very polite and friendly even remembered me when I came to collect my car.

Service

Was able to book the repair when required and the repairs were to a very high standard.

Service

great service

Service

Collected, serviced and dropped off a clean car and informed me of progress throughout the day. I especially liked the short video by service engineer showing the condition of the underside.

Service

Consistently good customer service from this dealership over the the years,

Service

Marc, Gareth & Rhys were all really helpfull and did a great job in arranging and carrying out the service, they also helped me to understand all my available options where work was needed, and were courtious and professional.

Service

An honest evaluation and identification of the problem with the vehicle - work carried out and problem resolved with no issues

Service

Met the standards as stated

Service

Good

Service

Efficient service all round

Service

Great team

Service

Service completed fine. Car was not washed on return.

Service

On being bought in for a routine service, I asked for a noise from the rear of the vehicle to be examined. A faulty differential was diagnosed and repaired under warranty. Ellen who dealt with me provided exemplary service.

Service

Polite, informative and efficient

Service

The staff dealt with the issues brilliantly.

Service

Mica on the service desk and John the technician who worked on the car were both excellent - knowledgeable, responsive and very accomodating.

Service

Good Service

Service

Everything done as expected.

Service

Very efficient and courteous service

Service

Everything went as expected and my car was ready on time so I was a satisfied customer.

Service

Friendly

Service

Additional work needed doing and I was kept updated with process and cost

Service

Good service

Service

Repair was carried out within the time I was informed it would take.

Service

amazing service

Service

Everything done without drama

Service

Because there was no quibble with the complaint, the representative was very fair.

Service

Totally reliable service as usual.

Service

technician video is a nice touch, kept in the picture throughout, very good overall.

Service

Good service friendly and helpful

Service

Well organised collection. Kept is fully informed regarding delivery. Paperwork provided in timely fashion

Sales

Great atmosphere and nice people - coffee is also excellent.

Sales

Always good

Sales

Excellent service from the sales person

Sales

The whole process of picking up the car was very smooth.

Sales

Nathan was fantastic to deal with.

Sales

Professional, personable, very knowledgeable, caring.

Sales

Everything went to plan. The chance to have a new M5 competition did ensure I started from a very positive position.

Sales

The salesman kept me well informed throughout the purchase, especially when the vehicle was delayed at the ports. The salesman was knowledgible and explained everything well, especially the My BMW app which was new to me.

Sales

No hassle

Sales

The sales executive I dealt with (Alan Marsh) worked hard to get the sale. His approach was friendly and efficient, and I felt completely at ease with his guidance through the whole process.

Sales

Gus and Matt at Vines went the extra mile and made the whole experience extremely enjoyable. The vehicle was very well presented and everything we asked for was ready on time: top notch!

Sales

My Salesman has been awesome since day 1. James Connelly was not at all pushy & has guided us thru the process with no fuss which I especially needed.No negatives only positive Hence sees me Driving an amazing M240i I would feel good if I need help.

Sales

Really simple - great support and advice from beginning to end

Sales

As I mentioned above Daniel Tilbury (my sales executive) gave a personal level of service and was a pleasure to do business with. My many queries were answered quickly and efficiently, which I appreciated greatly.