Everyone very helpful, work done on time and kept informed

Outstanding customer service

Very excellent and smart service

Whilst they spent a long time looking at the car they weren't able to find any fault. However, the car seems to be running much better now so I do wonder whether some diagnostic findings and changes have contributed to this

All completed on time

Good communication, good price for the work done, no surprises

They listened to my requests and carried out all without me having to ask twice.

Great service and friendly / knowledgable staff

Good personal service

The dealer picked up the car and brought it back again. I prefer that to paying for loan car insurance.

Quick efficient and car came back super clean

Sorted me out quickly while I was waiting.

Punctual and great service

Overall good service

I was very satisfied

Mica was exceptional, excellent communication and went out of her way to help. The receptionist (sorry i don't know her name) always addresses me by name, even remembering it when I turned up unexpectedly.

Lovely people doing amazing work

Great customer service - a call before I took the car in so that they fully understood the problem, which they resolved. Friendly, courteous and efficient service when I arrived to collect the car.

Great communication, friendly staff and efficient execution without any surprises.

The staff were friendly and helpful. They tried their hardest to find the fault with the car, however it appears to be an inconsistent electrical issue, which did not present itself at the time of diagnosis.

Fantastic service throughout.

Regular communication by email from Gus, unexpected work (4 new tyres) was seamlessly incorporated, work completed on time and as per expectations.

Service was good and at quoted cost

Great communication as described above

Great communication,sympathetic with an older car , prompt attention. Quality workmanship from technician and apprentice whom both worked on my Z3. Very satisfied as the work carried out made amazing benefits to what is a drivers car

as above and when the wheel issue was found they extended the time i had the courtesy car with no hassle, and got a replacement wheel sorted to enable me to pick up the car the next day

Their collection service worked well

Very friendly helpful staff, very good COVID procedure, quick and efficient service

Professionally serviced and well looked after as a customer.

Communicate through out the day of service, only one point of contact needed, video, provide a vehicle status report that I trust. Car returned clean.

Kept up to date on all issues

It was quick and the staff were extremely polite and attentive

As above

Fast response and dealt with the issue effectively, sorted out the rental car, etc.

Very friendly, efficient and relaxed Thank you

They give great serice, honest appraisel and realistic prices

Because I felt very happy, and they made me feel important they didn't want me in and out

Please see comments above. Rhys (sorry if not spelt correctly) was excellent throughout

With the issues that came up there was always a resolution which was great

You have done what you said you would do for an agreed price.

The service team kept me up-to-date with the work and progress of the service. I was alittle surprised I could have been charged an investigation fee on the initial conversation with the service team.

Very professional service, kept informed throughout

Very good

All done according to plan, other than engine light remains on dashboard

I felt well looked after.

No complaints about the work done and service provided

The person I dealt with (Mika) kept me fully informed and made regular contact letting me know the progress of the delivery of the part. She was outstanding

Service staff very honest and helpful

Very helpful and understanding. Mica was very polite and understood the issues that I had with the car. A very polite and friendly young lady, who, represents Vines and BMW in a very professional manner. She is a credit to Vines and BMW

Always polite and professional

Efficient and prompt service

The only improvement - as there are a number of stages involved, a written list of the process to deregister the personal number plate from my old car and reregister it on my new car would have been really helpful.

Service Advisor was polite and kept me well informed at all times, correct first time diagnosis of issue was given and speedily resolved with minimum of fuss

Staff were helpful and polite and understood the current covid pandemic

The 2 issues were sorted on my vehicle so easily. It was booked in for a Tuesday and then kept until the Wednesday when the parts could be fitted. Really good organisation and easy.

Great service and customer satisfaction even during these Covid times

I believe it is the staff at Vines Gatwick branch are brilliant! They ensure that the whole experience is smooth from start to finish! I will not be taking my car else where

They carried out the service and the MOT promptly and without any issues arising.

Efficient and courteous Service Reception

Great service, from booking the service over the phone to collecting the car.

Good all round

All the staff are helpful and polite while you are in the showroom, and everything in the tick list is done to my knowledge

Good communication and great service

Kept well informed throughout the day, which included calls from Gus and a nice video of the car showing me what work was being carried out.

again excellent service but costly

All down to Ellen Hancock first class service and attitude.

The process was smooth from the moment that I requested the service through to the collection on completion. The service team were polite, attentive and provided all of the information that I requested and indeed needed to be satisfied.

Good virus protection arrangement for drop off and pick up of car. Kept informed on status of service. Was easy to book the service online. They contacted me in advance to advise the cars online telemetry advised the sevice was due.

Very satisfied, the lady behind the desk - I think her name was Claire, was very helpful and kept me updated during the day!

Efficient plus kept me informed.

The service advisor was very helpful with fixing the issue on my car, he kept me updated every step of the way and helped with getting a courtesy car big enough to accommodate my family.

The recall was conducted on the date agreed and the car returned by 11am so minimal inconvenience. The car was returned washed and vacuumed which was very much appreciated, as was the video and paperwork covering the underside, tyre and brake check.

Excellent engagement and follow up with the customer. I was regularly updated with progress and issues both by email and by phone. The car was picked up and returned to me in a timely fashion.

See above

I have been using Vines at Gatwick for many years and am thoroughly satisfied with their service.

Very Good Experience

Very efficient & friendly; car collection is great.

They collected the car, rectified the problem and delivered the car back cleaned!

Work was done as expected and safe procedures were in place re Covid-19

All good.

See above

As above

Helpful video to make me understand what you looked at .

As usual Stevens way crawley go out of their way to help in anyway always so helpful and extremely polite.

I achieved what I needed to .

Even buying two cars this time and during covid was a complete joy

It's obviously difficult with Covid but handover was very efficient. The only thing that wasn't was paying for extras in the parts centre and then wheel insurance in the dealership itself. One payment instead of 2 would be better although I know why.

Strange times buying the car on a click and collect basis. Alan made is very simple and even sent me a video of my new car showing the various features. Excellent idea.

Nathan was on hand throughout the process to find the right car and deal

Great click and collect service

Completely satisfied with every aspect from order to delivery. Help to decide which car was best for my needs. Receiving updates via tel calls on the progress of my order. Then videos prior to collecting my car on the initial instructions of controls

Given the difficulties with coronavirus restrictions the experience was good

informative, clear, honest salesmanship. Super recommend Steve and the rest of the team for their help too. Great customer service.

Very happy with the service, despite COVID restrictions.

Seamless even under Covid restrictions. Everything was prepared and ready to go