Vines of Gatwick Star Rating
Sales
16 comments from 31 reviews
Service
34 comments from 101 reviews
What does our rating mean?
Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the last 90 days of new car sales and Aftersales service transactions, where the customer has subsequently elected to complete a customer satisfaction survey online.
You will also see below customer comments, which are unedited and are as submitted as part of the online survey process.
Click here for more information.
Customer Comments
Sales
Click here for sales overview page.
Service
"Why do they have to change every setting of every item in the car, from seats, mirrors, radio station, airco, temperature, satnav when it was only an MOT"
"Previously excellent service but let down this time by transportation problems and nobody returning my calls"
"New rear tyres, first price was then put up because the technician had quoted wrong size price."
"one aspect of the requested work appears not to have had the required effect, but on enquiring I was reassured that the problem is irritating rather than dangerous."
"i am very happy with the dealership"
"The staff at vines BMW are very professional and helpful. They always keep you updated with whats happening with your car."
"No comment given."
"Lack of communication to my emails, work lacklustre and not completed, instructions not carried out"
"Acopunt needs updating, initial is C nmot E."
"Vines are excellent as ever. They communicate well, deal with clients in excellent manner"
"The dealership never have a courtesy car available. unless you book atleast 3 weeks in advance which for me is unaacceptable."
"I was made to feel very welcome and Mark was extremely polite and efficient. No offer of tea or coffee while I waited."
"Very high tyre replacment prices compared with other tyre replacement companies"
"I had an ignition key that stopped working. I was told I would need a new one and pay half the cost. Car is within the warranty and this broke the sales of goods act. Lousy service."
"Great reponse from Emily Parnell. Costs are higher than other dealerships."
"7 working days to discover fault and replace gearbox is a long time"
"there was a mess up on book in as the vehicle is a lease vehicle."
"Very friendly,caring, effient,Professional,and I would not consider any other company if i was changing my vehicle."
"Fast service and superb communication as always."
"Nearly all work was completed, had phone call giving details and call when car ready for collection one problem remained and this will be sorted at a later date when parts become available"
"Happy with Vines"
"I was treated with the utmost professionalism the service was excellent."
"I was more than happy with the level of service received after a bad experience at Chandlers dealership The service manager was exteremly effiecent"
"it was good"
"The use of centralised Vines call centres for their several local outlets does not seem to be a benifit."
"Dealer service was excellent, Emily on front service desk also excellent"
"vehicle was delivered to work arval contract"
"Service was fine, but it cost over 300."
"The dealership were excellent however they were let down as there were not any brake discs or pads available from BMW"
"Advised it was to be a simple service, total cost £525"
"Have always been helpful for the last 8 years"
"I was very satisfied."
"The dealership did try to upsell more work to my car during a service but were not too pushy."
"The service and MOT took longer than anticipated"
1 Series 3-Door (2012)
1 Series ED 3-Door (2012)
1 Series M135i (2012)
1 Series 5-Door (2011)
1 Series Convertible
1 Series Coupé
116d ED 5-door (2012)
3 Series Saloon (2012)
3 Series Touring
3 Series Convertible
The BMW 320d ED
3 Series Coupé
ActiveHybrid 3
5 Series Saloon
5 Series Touring
5 Series Gran Turismo
5 Series Saloon ED
ActiveHybrid 5
6 Series Coupé (2011)
6 Series Convertible
6 Series Gran Coupé (2012)
7 Series Saloon
X1 (2012)
X1 sDrive20d ED (2012)
X3
X5
X5 M50d (2012)
X6 (2012)
X6 M50d (2012)
Z4
1 Series M Coupé
M3 Coupé
M3 Convertible
M5 (2011)
M6 Coupé
M6 Convertible
X5 M (2012)
X6 M (2012)
"First class customer care from The Vines team again. Particular thanks go to Steve Jeeves, Clive Vaughan and Ivan Bell."
"Confusion over projected delivery dates was frustrating and a key in marling down satisfaction rating"
"Fabulous Second time I've dealt with Steve Jeeves at Vines his attention to detail is much appreciated."
"The delivery was excellent and on time. Though i would have liked more than 24 miles worth of fuel in the car."
"good test drives, good none pressurised sales"
"Vehicle late for delivery but dealership kept chasing."
"We were very impressed with the information provided and handling of our questions by James Connolly. The brochure gave us the technical information we needed and the test drive enabled us to opt for an X3 rather than the 3 Series that we had planne"
"Everybody at the dealership was very professional and welcoming"
"I found the sales person very approchable, not pushy and informative. Would recommend dealership and sales person to friends and family."
"As before."
"Very slow to greet at the reception desk"
"Experience could not be bettered"
"Disappointed that the dealership were not more up front with telling me the model was about to be re vamped"
"The staff were very attentive, helpful and knowledgeable"
"Daniel was very patient showing me new features on my car."
"Once contact was made, the visits were excellent. It is important for potential buyers to be attended to promptly when first visiting the showroom"