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Not a service, just change to winter tyres
Duncan Rose the Service Adviser there could not have been more helpful
Reading on from point 1, and needless to say i am still waiting for a call back from the service department tell me the out come of there investigations.
people at Vines can be good, but the customer culture is poor
See above, this car was a big investment for me so to not be enjoying it and know that it is not driving properly is not satisfactory.
Knowledgeable and informative Service Department staff. Efficient "while you wait" service for my MOT and immediate corrective action for a failed indicator on the wing mirror. Impressive showroom and coffee facilities while I waited.
very accurate prices no hidden costs
23rd October they didn't arrive to collect the vehicle and hadn't realised until I called around 2pm that day. They did try to collect it on Monday 15th October however!
Good and efficient service and advise.
as above, if all had been done in one visit, it would have been 5/5, this is the second time for sat nav issues
The service manager was excellent and took a great deal of trouble in helping with problem
Not happy with the service provided.
The service centre couldnt do enough to help
Timely updates to service and end of warranty checks
Booked for service,MOT and valet. All completed in time.
Easy and professional
Very easy to arrange the service appointment. Very friendly interaction with service colleagues.
just very helpful staff. comfortable waiting area.
Always excellent and friendly service
Good work, but I am glad its a company car. To spend a whole day to replace a fuse is a bot over the top.
Duncan Rose who dealt with me throughout was courteous, efficient, and helpful.
would be 5 but the part needed is still on back order so have been without my idrive too long
Very easy to deal with, helpful, not pushy unlike some other dealers.
Car was in the garage from 8.30am to 6.30pm for a full service. Unfortunaately the 'next service date' has not been reset from the old 'September 2018' to the new date 'September 2019'. Can someone put this right please.
Overall good service experience.
All completed and brilliant service having my car collected and returned
My answer is same as above
I think the rating I have given speaks for itself.
Not so much interaction really.
They get things done with minimum of fuss.
customer service is always very friendly and helpful but please see below for an opportunity to improve!!
in addition to the MOS and Service - Updated map on SATNav as requested
It would have been 5 stars if the person who booked me in on the day I dropped the car off hadn't said 'We can't do that' when I presented my voucher for a valet, which I had arranged to be done when I'd originally booked the car in
Efficient professional service. Keep me informed. Trustworthy.
Do feel that certain members of the service department could do with brushing up on their people skills and acknowledging a customers presence.
Claire dealt with me on the day & was fantastic, really helpful & very professional.
Access and parking is a mess. Was told on booking service and on checkin in that I could purchase a 3 year voucher to cover services for a fixed fee. Was later refused this, although car had only done 7300 miles. 10 minute wait to check in.
Waited very long with no explanation. No call made when one was promised - I had to phone to find out about progress. I was asked whether I want the car at a specific time, said yes, and then nothing happened.
A malfunctioning seat belt pressure pad was not immediately available and will be fitted at my next service.
Handling of checking in service needs is never very efficient. This time it was through lady on reception and I had to fill in details that I know were already in the (IT) system. In past feedback on what has actually been done is not freely offered.
Duncan was awesome
Colin is always very good with details, communication and general banter. Communication from the service department has improved tenfold in recent years
The only hitch is vines now refusing to take credit card payment on the phone. This is a convenience that should be restored
Well organised with courtesy car and my car returned all fixed and clean.
Your technician listened carefully to the symptoms of the complaint and decided to re install the softwareThis resolved the problem for a few days
Very polite and helpful team but my problem remains unresolved with no proposed solution
I received regular updates as to what was happening with my vehicle during the day.
as above really. the staff were friendly. the guy who parked my car was helpful, and the service staff were keen to help me, i didn't have to wait long to be delt with. pity i didnt have to wait so i would have an excuse to look over an i8
Impressed with efficiency and courtesy of contacts .
Did what they promised at reasonable cost and at very short notice
My appointment was booked quicklyWhen I arrived I was seen to as soon as possible The service personal was very polite
Perfect service, extremely pleased
As above, i was also kept well informed
Everything done to a high level of customer attention and courtesy
I originally booked the car for the service while you fly, but the car was not collected from Gatwick airport while I was away. I therefore had to take the car to Vines myself the following day. The work done whilst there was fine.
See previous comment. Think staff were strained to be honest, had too many cars to deal with and too many owners to ring at end of day.
I bought my M4 competition in as I had an airbag warning light on, not ideal in a car with this amount of power. Vines could not fit me in for 3 weeks after I reported the problem. After having the car for the day light back on so having to rebook
To be told when I called, on the 4th August, that I could be booked in on 29th I was not impressed. I was then offered 21st in Redhill .When I said the car was going to France on 22nd Luke Morley was contacted at home and got me seen on the 6th.
Feel I should have been asked whether I had any vouchers to use. I completely forgot I had one an thus paid £25.00 than I could have on a paint job on 4th Sept 2018
If they hadn't damaged one of the alloys then it'd have been 5 ;)
I would have given 5 stars as the service was outstanding but the wait time to get a service booked was over 3 weeks when booking and I was very flexible i.e. Any day any time wait or leave with you.
As above, and booking easy by phone.
Waited as had to go to work, was told 45 min- 1hr 30min, it took 2hr 30 min and I received a text informing me it was done when I was sitting in waiting area.
Service was delivered on time, just had to re select some of my personal options that had returned to the factory default.
its always a pleasure
Despite requesting the car be delivered back to me by 4:30pm as I had an evening appointment, the car arrived at 6:10pm! Despite chasing at 5:20pm when I was assured it was out for delivery, and again at 5:55pm.
Booked online but dealership didnt appear to have Record of me booking a waiting time - said it was a system error.Service requirements car was telling me was wrong - key reader said something entirely different
Excellent work on the car and Rob was excellent.
the air con regas took considerably longer than i was advised.
overall very good service but sometimes minor items were ignored with no comments
Delivered on my expectations
excellent service as always,
The ease of the complete transaction was seamless and satisfying
Very friendly and helpful staff
Small point - cap left off tyre and no navigation handbook
Stephen Williams provided excellent service throughout the entire transaction. I cannot recommend him enough! He is the best! Each and every time I have bought from Vines of Gatwick he has been impeccably professional, polite, efficient and helpful!
Everything went ahead as it should have.
Over the years, Daniel Tilbury has taken the time to get to know my likes and dislikes when it comes to my new car purchases (right down to car colour, trim and optional extras). It makes the process easy and enjoyable.
The sales guy delivered the car to our house as we were unable to make it to the showroom, excellent service.
Very professional. Smart showroom and 'somebody' finally listened to the complaints about parking.
good service, good communication
The overall impression is that the car and finance is expensive
although i owned a BMW previously, i felt that the handover was somewhat rushed and a level of technical knowledge was assumed. i would have preferred the time was taken to go over more of the controls/functions within the car.
Every aspect was excellent
Absolutely nothing that I can fault
Service was very good. Nice site and helpful people
WAS COMPLETELY WOWED BY THE SERVICE AND PERSONAL TOUCHES - IE BIG BOW ON MY CAR!!!
Daniel Tilbury was knowledgable, friendly and worked hard to get the type of car I wanted.
Ivan Bell and Math Sriskandarasa were particularly helpful with all the negotiations and processing.
James Connelly was very helpful, he found us the right cars at the right price and got them ready for us at the right time. I couldn't have asked for any more.
How can I not be satisfied when the whole process from start to finish was flawless. The sales team were excellent and I feel safe and secure in my lovely new car.
Generally excellent sales service. Slightly niggled an extra I emailed about (BMW Professional Speakers) didn't get picked up for discussion/action ... MY FAULT also not to follow up and double check.
Slight niggle with car that should have been picked up prior to taking delivery, otherwise it would have been 100%
Again the team make it a pleasurable experience, very well looked after.
As above, cannot fault them
Excellent service dealing with paperwork and demonstration of vehicle's function
Friendly knowledgeable staff Nice experience picking up on 1st September
The salesman's handling of us.
The sales negotiation was fair and hassle free, and the delivery was excellent as my sales executive prepared a short video of the vehicle on the day I picked it up to give me a sneak preview
It all went as I wanted and as it was my second purchase of a 3 Series and the same for my wife who will also be sharing the driving. The handover did not treat us as novices and acknowledged our understanding of the new car.