MEET THE TEAM.

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Ivan Bell

Head of Retail Sales

Clive Vaughan

BMW Retail Manager

Matthew Ward

BMW Retail Manager

Laurence Jones

BMW Retail Manager

Charles Squirrell

Used Car Buyer

Bob Morris

Parts Manager

David Skinner

Aftersales Manager

Luke Clark

Service Manager

James Connelly

Sales Executive

Mathu Sriskandarasa

BMW Car Wow Executive

Daniel Tilbury

Sales Executive

Stephen Williams

Sales Executive

Alan Marsh

Sales Executive

Todd Loan

Sales Executive

John Carey

Sales Executive

Chris Barrett

BMW Sales Executive

Luke Morley

Sales Executive

Sophie Sardar

Sales Executive

David De Moura

Used Car Sales Support

Duncan Rose

Service Advisor

Matthew Robinson

BMW Genius

Katie Parker

Centre Host

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Not a service, just change to winter tyres

Service

Duncan Rose the Service Adviser there could not have been more helpful

Service

Reading on from point 1, and needless to say i am still waiting for a call back from the service department tell me the out come of there investigations.

Service

people at Vines can be good, but the customer culture is poor

Service

See above, this car was a big investment for me so to not be enjoying it and know that it is not driving properly is not satisfactory.

Service

Knowledgeable and informative Service Department staff. Efficient "while you wait" service for my MOT and immediate corrective action for a failed indicator on the wing mirror. Impressive showroom and coffee facilities while I waited.

Service

very accurate prices no hidden costs

Service

23rd October they didn't arrive to collect the vehicle and hadn't realised until I called around 2pm that day. They did try to collect it on Monday 15th October however!

Service

Good and efficient service and advise.

Service

as above, if all had been done in one visit, it would have been 5/5, this is the second time for sat nav issues

Service

The service manager was excellent and took a great deal of trouble in helping with problem

Service

Not happy with the service provided.

Service

No complaints

Service

The service centre couldn’t do enough to help

Service

Timely updates to service and end of warranty checks

Service

No issues

Service

Booked for service,MOT and valet. All completed in time.

Service

Easy and professional

Service

Very easy to arrange the service appointment. Very friendly interaction with service colleagues.

Service

just very helpful staff. comfortable waiting area.

Service

Always excellent and friendly service

Service

Good work, but I am glad its a company car. To spend a whole day to replace a fuse is a bot over the top.

Service

Good service

Service

Duncan Rose who dealt with me throughout was courteous, efficient, and helpful.

Service

would be 5 but the part needed is still on back order so have been without my idrive too long

Service

Very easy to deal with, helpful, not pushy unlike some other dealers.

Service

Car was in the garage from 8.30am to 6.30pm for a full service. Unfortunaately the 'next service date' has not been reset from the old 'September 2018' to the new date 'September 2019'. Can someone put this right please.

Service

Overall good service experience.

Service

All completed and brilliant service having my car collected and returned

Service

My answer is same as above

Service

I think the rating I have given speaks for itself.

Service

Not so much interaction really.

Service

They get things done with minimum of fuss.

Service

customer service is always very friendly and helpful but please see below for an opportunity to improve!!

Service

Great experience

Service

in addition to the MOS and Service - Updated map on SATNav as requested

Service

It would have been 5 stars if the person who booked me in on the day I dropped the car off hadn't said 'We can't do that' when I presented my voucher for a valet, which I had arranged to be done when I'd originally booked the car in

Service

Efficient professional service. Keep me informed. Trustworthy.

Service

Do feel that certain members of the service department could do with brushing up on their people skills and acknowledging a customers presence.

Service

Claire dealt with me on the day & was fantastic, really helpful & very professional.

Service

Access and parking is a mess. Was told on booking service and on checkin in that I could purchase a 3 year voucher to cover services for a fixed fee. Was later refused this, although car had only done 7300 miles. 10 minute wait to check in.

Service

Waited very long with no explanation. No call made when one was promised - I had to phone to find out about progress. I was asked whether I want the car at a specific time, said yes, and then nothing happened.

Service

A malfunctioning seat belt pressure pad was not immediately available and will be fitted at my next service.

Service

Good service

Service

Handling of checking in service needs is never very efficient. This time it was through lady on reception and I had to fill in details that I know were already in the (IT) system. In past feedback on what has actually been done is not freely offered.

Service

Duncan was awesome

Service

Colin is always very good with details, communication and general banter. Communication from the service department has improved tenfold in recent years

Service

The only hitch is vines now refusing to take credit card payment on the phone. This is a convenience that should be restored

Service

Well organised with courtesy car and my car returned all fixed and clean.

Service

Your technician listened carefully to the symptoms of the complaint and decided to re install the softwareThis resolved the problem for a few days

Service

Very polite and helpful team but my problem remains unresolved with no proposed solution

Service

I received regular updates as to what was happening with my vehicle during the day.

Service

as above really. the staff were friendly. the guy who parked my car was helpful, and the service staff were keen to help me, i didn't have to wait long to be delt with. pity i didnt have to wait so i would have an excuse to look over an i8

Service

Impressed with efficiency and courtesy of contacts .

Service

Did what they promised at reasonable cost and at very short notice

Service

My appointment was booked quicklyWhen I arrived I was seen to as soon as possible The service personal was very polite

Service

Perfect service, extremely pleased

Service

As above, i was also kept well informed

Service

Everything done to a high level of customer attention and courtesy

Service

I originally booked the car for the service while you fly, but the car was not collected from Gatwick airport while I was away. I therefore had to take the car to Vines myself the following day. The work done whilst there was fine.

Service

See previous comment. Think staff were strained to be honest, had too many cars to deal with and too many owners to ring at end of day.

Service

I bought my M4 competition in as I had an airbag warning light on, not ideal in a car with this amount of power. Vines could not fit me in for 3 weeks after I reported the problem. After having the car for the day light back on so having to rebook

Service

To be told when I called, on the 4th August, that I could be booked in on 29th I was not impressed. I was then offered 21st in Redhill .When I said the car was going to France on 22nd Luke Morley was contacted at home and got me seen on the 6th.

Service

Feel I should have been asked whether I had any vouchers to use. I completely forgot I had one an thus paid £25.00 than I could have on a paint job on 4th Sept 2018

Service

If they hadn't damaged one of the alloys then it'd have been 5 ;)

Service

I would have given 5 stars as the service was outstanding but the wait time to get a service booked was over 3 weeks when booking and I was very flexible i.e. Any day any time wait or leave with you.

Service

As above, and booking easy by phone.

Service

Waited as had to go to work, was told 45 min- 1hr 30min, it took 2hr 30 min and I received a text informing me it was done when I was sitting in waiting area.

Service

Service was delivered on time, just had to re select some of my personal options that had returned to the factory default.

Service

its always a pleasure

Service

Despite requesting the car be delivered back to me by 4:30pm as I had an evening appointment, the car arrived at 6:10pm! Despite chasing at 5:20pm when I was assured it was out for delivery, and again at 5:55pm.

Service

Booked online but dealership didn’t appear to have Record of me booking a waiting time - said it was a system error.Service requirements car was telling me was wrong - key reader said something entirely different

Service

Excellent work on the car and Rob was excellent.

Service

the air con regas took considerably longer than i was advised.

Service

overall very good service but sometimes minor items were ignored with no comments

Service

Delivered on my expectations

Service

excellent service as always,

Service

The ease of the complete transaction was seamless and satisfying

Sales

Very friendly and helpful staff

Sales

Small point - cap left off tyre and no navigation handbook

Sales

Stephen Williams provided excellent service throughout the entire transaction. I cannot recommend him enough! He is the best! Each and every time I have bought from Vines of Gatwick he has been impeccably professional, polite, efficient and helpful!

Sales

Everything went ahead as it should have.

Sales

Over the years, Daniel Tilbury has taken the time to get to know my likes and dislikes when it comes to my new car purchases (right down to car colour, trim and optional extras). It makes the process easy and enjoyable.

Sales

The sales guy delivered the car to our house as we were unable to make it to the showroom, excellent service.

Sales

Very professional. Smart showroom and 'somebody' finally listened to the complaints about parking.

Sales

good service, good communication

Sales

The overall impression is that the car and finance is expensive

Sales

although i owned a BMW previously, i felt that the handover was somewhat rushed and a level of technical knowledge was assumed. i would have preferred the time was taken to go over more of the controls/functions within the car.

Sales

Every aspect was excellent

Sales

Absolutely nothing that I can fault

Sales

Service was very good. Nice site and helpful people

Sales

WAS COMPLETELY WOWED BY THE SERVICE AND PERSONAL TOUCHES - IE BIG BOW ON MY CAR!!!

Sales

Daniel Tilbury was knowledgable, friendly and worked hard to get the type of car I wanted.

Sales

Ivan Bell and Math Sriskandarasa were particularly helpful with all the negotiations and processing.

Sales

James Connelly was very helpful, he found us the right cars at the right price and got them ready for us at the right time. I couldn't have asked for any more.

Sales

How can I not be satisfied when the whole process from start to finish was flawless. The sales team were excellent and I feel safe and secure in my lovely new car.

Sales

Generally excellent sales service. Slightly niggled an extra I emailed about (BMW Professional Speakers) didn't get picked up for discussion/action ... MY FAULT also not to follow up and double check.

Sales

Slight niggle with car that should have been picked up prior to taking delivery, otherwise it would have been 100%

Sales

Again the team make it a pleasurable experience, very well looked after.

Sales

As above, cannot fault them

Sales

Excellent service dealing with paperwork and demonstration of vehicle's function

Sales

Friendly knowledgeable staff Nice experience picking up on 1st September

Sales

The salesman's handling of us.

Sales

The sales negotiation was fair and hassle free, and the delivery was excellent as my sales executive prepared a short video of the vehicle on the day I picked it up to give me a sneak preview

Sales

It all went as I wanted and as it was my second purchase of a 3 Series and the same for my wife who will also be sharing the driving. The handover did not treat us as novices and acknowledged our understanding of the new car.