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WHAT A DIFFERENCE A DAY MAKES.

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BMW i8 Roadster

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Vines Recruitment

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BMW Sale Event

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Impress with the new BMW Shadow Edition

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The BMW Lower Emissions Allowance.

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FROM ROOKIE TO RIDER IN 1 WEEK

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Choosing the right engine

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10% off Cosmetic Repairs

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BMW i3 Service Inclusive

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Vines of Gatwick 2017 Charity

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£50 when you introduce a business customer.

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Dual Strength + Fitness Affiliation

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Where Next?

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ROAD TAX CHANGES 01/04/2017

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Latest New Car Offers

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BMW Black Event. 24-26 November.

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Vines Gatwick 2018 Charity

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Exclusive Winter Offers from Vines

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Tyre Price Match from Vines

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Exploring Somewhere New? Navigation Updates from £110

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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SPREAD THE COST with 0% FINANCE

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MEET THE TEAM.

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Ivan Bell

Used Car Sales Manager

Clive Vaughan

Business Manager
Graham Pope

Graham Pope

Business Manager

Bob Morris

Parts Manager

James Connelly

Sales Executive

Daniel Tilbury

Sales Executive

Len Edwards

Sales Executive

Steven Jeeves

Sales Executive

Stephen Williams

Sales Executive

Alan Marsh

Sales Executive

James Andrews

Sales Executive

Todd Loan

Sales Executive

Luke Morley

Sales Executive

Lauren Evans

Sales Executive

David De Moura

Used Car Sales Support
Duncan Rose

Duncan Rose

Service Advisor

Emily Iles

Centre Host

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

The service was expensive at over £500 and just given the list of items on the service sheet. On picking up the car I was just given the key and told the car was outside, but it wasn't. After searching for 2-3 mins, car was still in compound.

Service

Rob was very helpful and polite

Service

All done when they said it would be, and telling my when it was done.

Service

The service was completed as agreed with Duncan Rose and as always a fully professional approach was evident.

Service

very good service

Service

The staff were pleasant and the car was serviced on time while I waited

Service

Friendly helpful people

Service

Did OK

Service

Just good service and visit ran to plan.

Service

We travel 45 miles to attend Vines . We wait of the car or they give us a car to use.Duncan the VIP service manager is very good and deals with everything for us.

Service

Appalling customer service and no effort to make amends

Service

Happy with the service

Service

good service but expensive

Service

Overall good experience. Poor points were hire car didn’t arrive and I had to chase it up and the cleaners blasted off a bonnet sticker from my car.

Service

Car was ready by the time I was told it would be, and was cleaned to a high standard

Service

Great service as always

Service

Simon Downes is excellent

Service

Exemplary Service Experience provided by the Service Advisor, Nick, throughout.

Service

while you wait car service was good but took longer than predicted

Service

Customer friendly staff. I have given my cars for service to other BMW agencies and never it was washed properly however when I received my car from Vines of Gatwick after the routine service, it was thoroughly cleaned & washed inside out . Tx

Service

I had a warranty issue regarding a tear in a seat .My complaint was taken up by a member of staff (Female)and photographs taken. After a period of time,I rang and there was clearly no record of this?It is being put right today many months later.

Service

Kept me up to date on progress while I waited

Service

Car was cleaned, apart from the boot. Brake pads very expensive

Service

The car needed recall work that I was only aware of when I dropped it in for MOT. I left it an extra day but surprisingly it wasn’t carried out and I had to rebook it. There was no problem with the rebooking or final work.

Service

It was not a pre booked appointment and was dealt with very efficiently

Service

It took a long time to be served both when I dropped off my car and to collect it. I had no phone call to tell me the work was complete and that the car was ready for collection. I also tried calling 3 or 4 times and got no answer.

Service

Non pushy relationship with clear, patient, informative service.

Service

See above. Also appreciated that car was cleaned

Service

As I said, I left the car with very few damages and got it back damaged

Service

Your customer adviser was great, the price however was not.

Service

Car was received efficiently, and delivered on time..clean.

Service

Friendly staff. People make the difference.

Service

Effortless - clean car, well valeted inside :). - real treat

Service

Wasn't happy about garage not contacting us about the part needed to fix front bulb surrounding, as they said they didn't have any in stock and only could get in next day. Which would have been ok with us. This we were told only st pick up time?!

Service

As above

Service

Very satisfied always a pleasure bring my vehicle in for work

Service

It would nice if staff used their initiative and order parts when required and not expect customers to continually return to have their care fixed - I work too

Service

Friendly and helpful, made the experience very easy- gave me a loan car whilst mine was waiting for her new tyres

Service

Had to go back 3 days later a fault reported at service returned day after collection.

Service

4 days off the road this year so far for repairs and service.Service seems to be OK but most of this time has been spent looking for the leak

Service

A courtesy car was not available and apparently had to be booked in advance which was not possible since the defect required immediate attention and repair. Otherwise the service was fine.

Service

In my experience over 3.5 years the staff always say the car will be ready, quicker than it actually is.

Service

Everything was done promptly, Duncan Rose looked after me and as always he is superb.

Service

no frills just did the job

Service

Because I was happy with the result.

Service

The service was scheduled for 1.5hrs. It finally was available after my chasing up 2.5hrs later. I was not informed of any delay or given any reason why the delay occurred. The car was very hurriedly cleaned and not chamosied. A very poor performance

Service

Excellent service as always by Duncan Rose & the team.

Service

Same as above

Service

As above plus I asked for the media player to be checked and it wasn't

Service

when I arrived to drop off the vehicle I was kept waiting standing at the service desks. 3 unmanned, 2 were busy, eventually a member of staff who was standing chatting behind the desk to a colleague served me when a colleague pointed me out

Service

A window would not close and, having checked the internet, I saw that a replacement regulator could be purchased for around £45, so with labour, I expected to pay around £150. Cost in the end was £341, with the regulator costing £134, so not happy!

Service

The only members of your staff who treated me like a customer were the two receptionists. What a pleasure. The rest no thank you. I will take my business elsewhere.

Service

Very friendly staffs and the price for the service is good.

Service

Friendly helpful staffThis is second BMW I have bought from Alan who is always professional and remembers what I expect from a car

Service

Vines Gatwick consistently provide me with up to date information and staff attentiveness is second to none. Product knowledge and expertise is an important aspect of a premium brand and this has been fulfilled. Clean , light and spacious centre.

Service

The service was conducted well, I was informed that the warranty procedure might extend beyond the one day I communicated that this was ok with me and yet they still rang me to seek confirmation later in the day.

Service

Helpful

Service

Booked the car in 1 month before and also booked a loan car to cover the service period. On arrival we were advised the loan car was only available the next day. After a 30 minute wait this was however sorted out.No contact with any technical staff

Service

Would like more feedback on any work carried out in a service or inspection. rather poor at present.

Service

Another stupid question

Service

I dropped it off at 9am and chased for an update at 16:30 and they were still finishing the service and hadn't even looked at the fault. Customers personal data left on the desks.

Service

They go over and above what is expected.

Service

I booked the service some weeks in advance to ensure I got a courtesy car, but when I arrived they did not have my booking, or any knowledge of it. This meant I had to return home on the train, then get dropped of. They did fit the service in though.

Service

Overall I am very satisfied with the quality of work done. A criticism is that the update when the car is in for a service can be a little slow. e.g if the car was due to be ready for 16.30 and I haven't received a call by 16.00. That's too late.

Service

When we ordered car we knew we had got parking sensors but was not informed they only came on rear bumper.We had to have front fitted at an outlet and apart from the same colour do not match rear.

Sales

The sales team Steve & Clive are very professional and took time to go through all of the purchase details and the options available, test drive and also when collecting the vehicle they went through the vehicle to show me how the technology worked.

Sales

Alan Marsh and Clive Vaughan were very helpful at Vines Gatwick

Sales

The sales executive made it easy for us to understand how our preferences were matched by BMW’s range

Sales

I ordered on line and so my first visit to the centre was my last. However, all went well, the staff were friendly and the car had been well prepared with my plate on etc.

Sales

It’s my fourth BMW, third from Vine’s, after a not so good experience with another dealer I wouldn’t go anywhere else!

Sales

Fantastic from start to the day I picked up my new car and afterwards thank you.

Sales

The issues were resolved and as promised the car was delivered on time

Sales

Kept informed

Sales

James was a brilliant Sales man

Sales

Showroom looked good and sales assistant was really helpful and personable

Sales

So pleased with my car and service recieved

Sales

Attention to fine details and queries

Sales

Todd again was very trusting and made me feel comfortable at all times.

Sales

Yes, the process ran smoothly

Sales

As above. always friendly helpful service and Daniel knows he well enough to know the type of car and deal we always look for. Proper service.

Sales

Every thing was explained in detail but at a pace at which we could follow

Sales

The team at Vines of Gatwick was very professional. I never felt pressurised at any point which made the purchase feel a very positive. Todd Loan, my sales executive, knew his product really well and was able to convey the detail with ease.

Sales

Pleasant surroundings, demonstrator available when requested. BMW Connected software was an issue to set-up on the day of delivery due to a system issue

Sales

Good deal on old car,quick calculations at all times so you know exactly what you are paying for..advice ..kind and gentle...non patronising.Always a warm welcome from the moment you step in.

Sales

Mr Connelly’s customer expertise went above and beyond my expectations. It was a pleasure working with him throughout.

Sales

The salesman has been waiting over ten years for me to finally give up on my e39 M5 and he didn’t let me down when I did.

Sales

Service was excellent. I was kept informed about my purchase at all stages of the process and the sales staff made it easy for me to organise and co-ordinate my purchase.

Sales

No wine or flowers on delivery like previous occasions

Sales

The original quote was wrong, the salesman forgot to add on the delivery plus costs which added up to a fair amount so when we were ready to sign the deal it ended up about £1400 more than we had originally understood. Not good.

Sales

Everything is always done to make the occasion a pleasant and informative handover.

Sales

Smart dealership polite helpful and content with my deal made to feel special

Sales

Excellent service and nothing was too much trouble

Sales

Patient helpful service, without pressure. Todd was knowledgeable about the products on but not afraid to check on details that he wasn't sure of. Previously I've found car salesmen to be overly arrogant and not prepared to admit that they don't know

Sales

Vines of Gatwick provided excellent guidance throughout the decision - making process, through to order, delivery / handover experience. Especial thanks to Luke Morley, Lauren Evans & Graham Pope are due. Also thanks to Matt Robinson ( as `Genius` )

Sales

See 1 above.

Sales

Order handled well and kept informed, Todd was a great ambassador for BMW.

Sales

The sales person Todd was always helpful and ready to answer questions. When he was on holiday his colleague Stephen was more than happy to assist and go through the process with me. It's why I use Vines rather than my nearest BMW centre