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WHAT A DIFFERENCE A DAY MAKES.

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BMW Upgrade Scheme.

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BMW Help: Recalls

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Vines Recruitment

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Mat Scrappage Scheme

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BMW i8 Roadster

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Impress with the new BMW Shadow Edition

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FROM ROOKIE TO RIDER IN 1 WEEK

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Dual Strength + Fitness Affiliation

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Where Next?

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Vines Gatwick 2018 Charity

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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MEET THE TEAM.

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Ivan Bell

Head of Retail Sales

Clive Vaughan

BMW Retail Manager

Matthew Ward

BMW Retail Manager

Laurence Jones

BMW Retail Manager

Charles Squirrell

Used Car Buyer

Bob Morris

Parts Manager

David Skinner

Aftersales Manager

Luke Clark

Service Manager

James Connelly

Sales Executive

Mathu Sriskandarasa

BMW Car Wow Executive

David Bennett

BMW Sales Executive

Daniel Tilbury

Sales Executive

Stephen Williams

Sales Executive

Alan Marsh

Sales Executive

Todd Loan

Sales Executive

John Carey

Sales Executive

Chris Barrett

BMW Sales Executive

Luke Morley

Sales Executive

Sophie Sardar

Sales Executive

David De Moura

Used Car Sales Support
Duncan Rose

Duncan Rose

Service Advisor

Matthew Robinson

BMW Genius

Emily Iles

Centre Host

Katie Parker

Centre Host

Maria Beardall

Centre Host

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Did all what was expected

Service

Tyre warranty, does not work for used vehicles. But Vines have now cancelled the policy.

Service

The courtesy car i requested wasn't linked to the work i had requested. However the service manager went out of his way to rectify the problem.

Service

Please see above responseUpon arrival I told the member of staff that my husband had been told that BMW had told him that the car needed something doing to the exhaust (recall) he was totally unaware of this and I had to ask my husband to phone him

Service

Professional and friendly staff with everything done to the agreed timescale.

Service

Courtesy car provided whilst replacement gearbox fitted and thorough under vehicle inspection provided and put on video. Such inspection showed up a faulty front wheel bearing which was also replaced under warranty.

Service

this was my first service at BMW Gatwick. All went well. Easy to schedule the service and replacement car which I have cancelled in the end. Kept up to date with the progress of work being carried out on my vehicle.

Service

The service was fine. Cost estimation was fine if somewhat eye watering. Customer interface was less so. We were kept waiting at service reception when there seemed to be plenty of staff about and had to ask for attention. car was not ready anyway.

Service

given as much information as needed by less than enthusiastic team

Service

Kept informed

Service

I am a little concerned that, following the recent service, the engine seems to be ticking over more noisily than before. I have not yet reported this as I wanted to see if it improved but my wife and I both agree that this is still the case.

Service

They were very helpful but as the fault was intermittent they were unable to fix anything

Service

Costs for even small jobs are astronomical, I work in a nationally critical IT environment and don’t charge anywhere close to your labour costs.

Service

service was good but they said the car was ready at mid afternoon but was not ready until 5:30. I have a 4 year lease through a finance arrangement chris barrett said he would email me but hasnt got back to me

Service

All done on time

Service

ditto

Service

I was met by friendly people. The service was easy to fit and the service staff were very helpful, even to changing the time of my service

Service

Booking which was made over the phone wasn't in the system. As a matter of course, you should e-mail confirmation of bookings. Even my barbers do that.Situation resolved by service desk without fuss.

Service

The service customer representative kept me informed regularly of how my issue was being dealt with.

Service

I always feel there is room for improvement.

Service

This is more due to the fact of the service I received from Enterprise, when I called the BMW emergency service, I was told that I would have a courtesy car that evening, however this did not happen. I had to chase it up the following day.

Service

Car returned when promised and nicely valeted.

Service

Very impressed with the last MOT and service, especially the gentleman who picked up and delivered back the car. It appeared at the door unexpectedly and I wished I had time to think about giving him a tip! Will rectify that at some point.

Service

Excellent Service, cannot fault anything.

Service

Car ready as promised

Service

Managed to source a new tyre for a four year old BMW on the day,exact same make,tyre pattern etc

Service

Just a first class journey from beginning to end

Service

Courteous but very very slow

Service

Service was good, booking in was easy and a replacement vehicle was made available from Enterprise. However I have an X3 and the replacement was a 3 series sedan; I had to make some adjustments accordingly for a planned trip to Hampshire.

Service

Because I have an excellent relationship with manager.

Service

Excellent vehicle and aftercare

Service

overall everything was good

Service

I really can’t fault service. Recently had my own car serviced and my wife’s car repaired after minor bump. Staff are always helpful particularly Duncan Rose as always. It is a significant factor in my buying choice.

Service

All round good service, very friendly

Service

Attentive knowledgable staff

Service

Not so good as BMW Angmering, not so friendly extremely slow.

Service

Every attention to detail

Service

Courtesy and efficiency.

Service

Unsure if full service carried out as OBC still states "Service Due"

Service

Very efficient courteous and helpful

Service

Because the contact was very personal.

Service

Work carried out as requested and efficiently

Service

Repair done

Service

They were very professional and trustworthy. Although the work took some time (i.e longer than initially forecast) a courtesy car was made available and that avoided any inconvenience.

Service

My car was ready early

Service

Could have done with someone contacting me as discussed and promised regarding the cost of new front tyres, but apart from that, a very easy service.

Service

Although there was a problem and a loan car was to be offered as I needed my car to take my parents in holiday they sorted the issue that late afternoon

Service

I was not kept waiting and the young lady that looked after me was polite and had a sense of houmour as well. Sorry I can not recall her name. I was given a clean coutesy car. All the areas that I wanted BMW to look were noted down and attended to.

Service

Colin Lishmund kept me informed of the progress of my BMW, also arranged for the Tyre replacement for the MOT (pothole damage). They arranged this with the Tyre Insurance Warranty Co I had taken out with Marshall's BMW, Salisbury for such an event.

Service

Computer not reset so now I have to bring the car all the way back to have it reset. In the meantime I have the overdue service warning on all the time!

Service

Polite but over charged me and sprayed to cap wrong answer and have not responded to my email

Service

As above - friendly staff but service not completed as booked. Car not cleaned.

Service

Job done and reasonably quickly without fuss.

Service

Same again knowledgable staff and great service

Service

I was given an estimated time for the service of my vehicle as 2 hours I decided to wait at the dealership. The servicing took 4 hours and whilst I was given some discount on the cost, this took a large chunk from my weekend which is precious to me

Service

Helpful and approachable - Duncan in particular particularly good. Collected and delivered car at fairly short notice . (Unlike Sytner Swansea who seem to have stopped collecting and delivering - and I quote - "for customer convenience")

Service

The after sales team (Nick Vise and Stuart Warren) were excellent. Professional, polite and friendly

Service

Good service, but car could have been cleaner on return, parking on site is an issue

Service

Went like clock work

Service

I am happy

Service

Staff were very kindly and very helpful, explained everything to me

Service

Personal support, good communication

Service

all ok

Service

prompt and efficient service

Service

simply good service

Service

Please see the above - you had my car all day for MOT and left it too late for a required tire to be fitted. And even though you where open and you knew I had gone next door to get a tore the MOT certificated mechanic had decided to depart

Service

Problem resolved in a short time without any fuss

Service

Vines managed to MOT the vehicle within 24 hrs.

Service

It seems nothing was done to my car the letter I received showed all the issues the problem has caused the only changed some plastic and left the battery terminal loose that was shorting out the car I called and received no apology

Service

Waiting for the car to be cleaned was a painful wait would have been better to let me know to collect the car when it was completely finished with.

Service

Excellent staff.

Service

Because I was completely satisfied

Service

Complete confidence in service professional and honest

Service

Work was carried out to my complete satisfaction

Service

Polite knowledgable people

Service

Managed to get car booked in very easily for new brakes etc

Service

Very happy with Rob Craddock particularly when I recently booked my 428iM in for a wheel refurbishment

Service

Need to ensure that faults in the. Ehicle are resolved and tested prior to release of the vehicle back to the customer

Service

Completely dissatisfied because the level of service and the time consuming was appalling. Also, being told one thing and something completely different happened.

Service

full care and best service

Service

Service levels used to be poor here but could not fault this visit. The service dept also handled a bulb charge for my partner while we waited at no notice.

Service

Time of service quoted on phone did not match time on arrival for service

Service

Good but not perfect. Some little important details sometimes missed.

Service

Thorough and informative attitude.

Service

Carried out efficiently and as advised. Much appreciate the valet thrown in.

Service

Your representative Bob Craddock was very professional and helpful and carried out the repair to perfection. One could not ask for more.

Service

Nothing negative to say

Service

Very polite and helpful

Service

I constantly needed to check progress and question the logic of what I was being told because the service and MOT teams didn't speak to each other.

Service

My car overheated during the MOT resulting in coolant loss. This was not mentioned.Also my odometer lost one mile (how I don't know) leading me to believe my car was tampered with. Maybe there's a rational explanation and I'm being too sinical.

Service

The MOT was done at the time booked, while I waited. I was able to work on my laptop. Tea, coffee and biscuits were available. The car was washed.

Service

Product knowledge of salesman was poor and he was not v fluent with interactive tool. Also I had to chase to find out about delivery date. Service when I collected the car of the standard I would expect from BMW.

Sales

Keep informed, plenty of time for consideration and decisions

Sales

Very happy with Vines

Sales

I HAVE PURCHASED MAYBE 10 BMW'S OVER THE YEARS.STEVE WILLIAMS AT VINES CRAWLEY IS THE BEST SALESMAN I HAVE EVER DEALT WITH. HIS PRODUCT KNOWLEDGE AND SKILL IN COMMUNICATION AND CUSTOMER HANDLING WAS TRULY PERFECT

Sales

The sales contact James was very helpful providing all information and demonstration cars required

Sales

The salesperson was respectful of my needs and allowed me to set the pace of my purchase. A fantastic experience!

Sales

Completely satisfied with my experience, Jon Carey took great care of me from the start to the end. Although this is not my local garage, the high level of customer service they provide here is fabulous and makes the 1hr 30min journey worthwhile.

Sales

Enjoyable and easy experience from start to finish. Extra time and effort was made to find the best possible deal and to fit us in before the end of the financial year

Sales

We were overwhelmed by the whole experience at BMW Vines Gatwick and are delighted with the purchase of our new car. We would definitely recommend BMW Vines Gatwick to family/friends.

Sales

The purchase and the part exchange of the vehicles went very smoothly

Sales

Good price, fast and efficient purchase

Sales

The information provided after order and before delivery is rather light.

Sales

It has been a pleasure to work with Mr Connelly

Sales

Stephen Williams was very helpful and understanding

Sales

Almost perfect

Sales

The car was shining and ready for me to pick up at Vines BMW Three Bridges. The excitement of receiving my new car was helped with the professionalism given by John Carey and Laurence Jones BMW sales team .

Sales

quick, easy, and no fuss. I knew what I wanted and got it.

Sales

The staff member was very helpful during the process and communication with me was excellent

Sales

No surprises and very straight forward, which is exactly what you want.

Sales

The decision to buy was easy because the sales person had shown me how the car satisfied all my needs. It took a longer time to conclude because I couldn't a get a test drive on that day and the various finance packages took a while to be prepared.

Sales

Very smooth process. Kept informed all the way

Sales

Please see above .As I said above the whole experience from beginning to end was great and I can’t fault it.

Sales

Once again, fantastic! Our sales contact (Sophie Sardar) made us feel very welcome and a very valued customer. I was there with my wife and 2 year old daughter for quite a long time deciding on my new purchase. She was great and very entertaining!

Sales

Good customer service, friendly staff, always replied to correspondence and everything explained in full.

Sales

See above

Sales

Dealing with Lauren was a real pleasure. Not pushy, very amenable to multiple test drives before deciding on correct vehicle & very quick response to questions & communication

Sales

Service provided by the Sales Manager was very good, and friendly.

Sales

The guys were very helpful and friendly.

Sales

Friendly and very helpful salesman. came up with the right product at a very competitive price.

Sales

Good service and product knowledge

Sales

just the right amount of communication and all relevant

Sales

Good personal service

Sales

Vines of Gatwick were brilliant from start to finish. James Connelly the Sales Manager whom I dealt with was very patient and shared his knowledge of the car and helped me to build my own BMW. The firm kept me informed of the progress with the build.

Sales

I hadn’t intended on buying a car (my previous car was in for its first mot) but was pleasantly surprised to be able to trade it in for a new car at that time.

Sales

Sales assistant James Connelly was excellent. No hard sell and good competitive deal

Sales

The people at the Centre were helpful and friendly and Lauren made the process easy.

Sales

Well taken care of from start to finish.

Sales

From the ordering to the collection was just very easy and straightforward