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ABOUT VINES OF GATWICK.

Explore our BMW Centre below.

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Impress with the new BMW Shadow Edition

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The BMW Lower Emissions Allowance.

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Experience our Motorrad Centre

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Exclusive Summer Offers from Vines

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Choosing the right engine

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10% off Cosmetic Repairs

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BMW i3 Service Inclusive

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Vines of Gatwick 2017 Charity

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£50 when you introduce a business customer.

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Dual Strength + Fitness Affiliation

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Where Next?

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BMW XDRIVE.

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ROAD TAX CHANGES 01/04/2017

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Latest New Car Offers

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Vines Recruitment

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SPREAD THE COST with 0% FINANCE

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MEET THE TEAM.

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Ivan Bell

Ivan Bell

Used Car Sales Manager

Clive Vaughan

Clive Vaughan

Business Manager

Graham Pope

Graham Pope

Business Manager

Bob Morris

Bob Morris

Parts Manager

Jason Hallam

Jason Hallam

Aftersales Manager

James Connelly

James Connelly

Sales Executive

Daniel Tilbury

Daniel Tilbury

Sales Executive

Len Edwards

Len Edwards

Sales Executive

Les Millward

Les Millward

Sales Executive

Steven Jeeves

Steven Jeeves

Sales Executive

Stephen Williams

Stephen Williams

Sales Executive

Alan Marsh

Alan Marsh

Sales Executive

John Carey

John Carey

Sales Executive

James Andrews

James Andrews

Sales Executive

Todd Loan

Todd Loan

Sales Executive

Luke Morley

Luke Morley

Sales Executive

Lauren Evans

Lauren Evans

Sales Executive

David De Moura

David De Moura

Used Car Sales Support

Duncan Rose

Duncan Rose

Service Advisor

Ginny Stannage

Ginny Stannage

Centre Host

Emily Iles

Emily Iles

Centre Host

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

It was difficult to get in touch with a person who knew when the car was ready for pick up. More staff should be able to responsed to this type of question.

Service

Car was repaired, pick up was hassle free. It would nice if the car washed properly though, I noticed swirl marks on the paint following collection.

Service

As above, always impressed with any contact with the garage.

Service

Although I was provided with a measurement for my brake pads, the measurement didn't tell me how long I had left with the brake pads and there was no advice on when they should be replaced.

Service

It all went very smoothly, even though the car wasn't finished on the day.

Service

Fairly happy even though service and mot took all day rather than it would be completed by 1pm as my car was there from 8.30am

Service

Booking straightforward, car was collected and returned in stated time range. Negatives were that car was returned with tyre pressures needing to be checked and reset and all radio settings etc had been lost (no mention of radio loss etc at drop off)

Service

On reflection not entirely sure what work was carried out - 50000 mile service & MOT.At home I checked oil and coolant levels - both needed topping up.

Service

car not cleaned very well.

Service

Not sure why the 'service' indicator now tells me that the next service is '11/2011' ? Before the car went to Vines it was reading sometime in the future. Seems to have reverted to year I bought the car.

Service

No problems. I was kept informed. Work carried out was explained clearly.

Service

While you wait service was very convenient and the waiting facilities were good

Service

Friendly and fast

Service

Staff were friendly keep me informed and we're couteous and proffesional

Service

work was complete on time and on budget

Service

Very happy with the seti received & and service guy was very helpful and friendly

Service

Comment as above

Service

Easily arranged booking and kept informed

Service

The work carried out was not done in 1 day.

Service

car works and steers as it should

Service

Above answer says it all. Staff excellent.

Service

See earlier answer

Service

Expensive oil service

Service

They carried out the recall work within the identified time scale and my car was presented back to me, nicely cleaned inside and out. All performed with a smile and at no cost.

Service

Wish i had a option of 0 star.bmw crawley a place only to rip off customers

Service

See above

Service

Apart from the waiting (9 hours over 2 weekends) all well and good

Service

It was simple to book, easy to drop the car off and the work was punctually completed. I was kept informed as the work progressed too.

Service

Failed to update service record on carFailed to send documents by email as promised

Service

Great service, did exactly what they said and looked after me while I waited and worked.

Service

Dropped off; got a call to say it was done; picked the car up. Easy!

Service

Apart from the normal service work I also had body work repair done to my rear bumper. I was disappointed that no one came out with me to the car to ensure my satisfaction. A little thing maybe to you but a big thing for me as a customer.

Service

I opted for the service and wait option. I was advised on arrival that the car was subject to a recall. I had not previously been advised by any medium. I was told that the car would be needed for a full day for this issue and I would need to book

Service

I was kept informed as to works progress and the car was ready on time.

Service

The post service wash and vacuum of my car was at best adequate. I wouldnot have been happy if I had paid seperately for the valet. Also thevideo of the examination of my car was lost and I had to take the carback to be done again.

Service

Duncan could not have been more helpful or professional. He is a credit to the team and only wish more people could be like him.

Service

Greeted warmly, paperwork all ready, was phoned near the expected time for collection.

Service

All done what was needed. Given very nice car rental as courtesy car

Service

Visual inspection and mot made different comments on my tyres which left me unsure what needed doing. This resulted me in having to speak to another member of the team on a different day.I had to return as the computer in my car had not been reset

Service

All the work due to be done was not completed so necessitating a second visit.

Service

When I booked the service I was led to believe that I would only have to wait one and a quarter to one and a half hours for the work to be completed. However, on the day I ended up waiting over two and a half hours at the dealership.

Service

Polite, professional and efficient manner plus the car is running very well.

Service

Everything that was planned was executed exactly i.e. collection and return of vehicle and work carried out.

Service

There is some damage to a window trim that while outside the warranty period, i thought BMW would repair as a gesture of good will... they said no good will.

Service

Issue resolved and managed at my convenience with replacement vehicle provided to allow me to continue without my car for 1 week

Service

As expected

Service

Confidence in the work and efficiency of operation

Service

You have Duncan Rose and Steve Jeeves in your employ - whilst they are on your team, my wife and I remain as customers. .

Service

I left the car with you around 9:30am and agreed a pickup time of 5pm. I arrived a little early at 16:30 to be told work had not started on the car and was given the choice of arranging another day or waiting until 18:00. Not good!

Service

Job was done in the timescale given.I was advised via text when the car entered the workshop but received no further notifications. Paperwork was not available when I collected the car. This was not typical of the usual service received

Service

Good experience just too expensive for an oil change (first service)

Service

Prompt collection and good comms

Service

I delivered the at 08:00 with two fault codes showing on the diagnostics. When I called at 1:30pm to check on status the car had not been moved to the workshop. Only one cause, i.e. one fault, was addressed and the other only cleared from memory.

Service

Everything went like clockwork. An excellent service.

Service

From I called with my problem to I got the quote this took more than 8 days. I called

Service

Good service agent plus service book updated and a good area to wait for the car.

Service

The sales person we dealt with was very professional and understands our needs.

Sales

Good service and customer-friendly presentation.

Sales

Completely satisfied with Todd who kept me informed all the way through the process and made me feel like his only customer. For the dealership generally the process was slightly tarnished with expensive insurance products.

Sales

The entire process was smooth. I was always updated and my questions were instantly answered.

Sales

Just couldn't have gone more smoothly when we picked up the car.

Sales

Polite, friendly and efficient service.

Sales

All staff at Vines of Gatwick have always given excellent service particularly James Connelly.

Sales

Jame's knowledge of all BMW vehicles is just outstanding, his handover was very informative and BMW's on board systems are a pleasure to use.

Sales

As above, Staff were very polite and easy to deal with.

Sales

Stephen Williams went out of his way to ensure the handover of my car. He was out of the office on jury service yet made the trip across London to complete the deal and ensure everything was done for me

Sales

Sales staff (Stephen Williams) was professional, helpful and polite throughout and delivered on his promises. Very impressed.

Sales

Simply put very happy with the service

Sales

Flawless and speedy

Sales

More time to explain controls and systems would have been useful.

Sales

As above and Vines Crawley is very welcoming and the staff are always available to help

Sales

A very positive experience the whole way through.

Sales

A timescale was given for collection of car. I was kept informed and car was delivered and handed over on time

Sales

Excellent service by Todd Loan. Fantastic knowledge of car specification and excellent customer service.

Sales

RelaxedFriendly

Sales

I was unsure exactly which model I wanted and everyone was very patient and helpful

Sales

Parking difficult.

Sales

Steven is a top class sales executive. Great guy and very helpful. BMW Centre is clean, tidy and well presented. Rick also v helpful during purchase process.

Sales

Felt very comfortable throughout. I was given all the time I needed I did not feel rushed or pressurised.

Sales

Excellent salesman

Sales

We were made welcome even before we decided on the purchase, all questions were answered and we were kept informed about everything up to the handover. What else would you need?

Sales

Once again James Connelly went over the top to provide an outstanding service. This is our 4th BMW and each time we buy one we are so well looked after.