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Used Car Sales Manager
Used Car Sales Support
Service Reception Manager
On reflection not entirely sure what work was carried out - 50000 mile service & MOT.At home I checked oil and coolant levels - both needed topping up.
car not cleaned very well.
Not sure why the 'service' indicator now tells me that the next service is '11/2011' ? Before the car went to Vines it was reading sometime in the future. Seems to have reverted to year I bought the car.
No problems. I was kept informed. Work carried out was explained clearly.
Friendly and fast
While you wait service was very convenient and the waiting facilities were good
Staff were friendly keep me informed and we're couteous and proffesional
Very happy with the seti received & and service guy was very helpful and friendly
work was complete on time and on budget
Comment as above
Easily arranged booking and kept informed
The work carried out was not done in 1 day.
car works and steers as it should
Above answer says it all. Staff excellent.
See earlier answer
Expensive oil service
They carried out the recall work within the identified time scale and my car was presented back to me, nicely cleaned inside and out. All performed with a smile and at no cost.
Wish i had a option of 0 star.bmw crawley a place only to rip off customers
Apart from the waiting (9 hours over 2 weekends) all well and good
Failed to update service record on carFailed to send documents by email as promised
Great service, did exactly what they said and looked after me while I waited and worked.
It was simple to book, easy to drop the car off and the work was punctually completed. I was kept informed as the work progressed too.
I opted for the service and wait option. I was advised on arrival that the car was subject to a recall. I had not previously been advised by any medium. I was told that the car would be needed for a full day for this issue and I would need to book
Dropped off; got a call to say it was done; picked the car up. Easy!
Apart from the normal service work I also had body work repair done to my rear bumper. I was disappointed that no one came out with me to the car to ensure my satisfaction. A little thing maybe to you but a big thing for me as a customer.
I was kept informed as to works progress and the car was ready on time.
The post service wash and vacuum of my car was at best adequate. I wouldnot have been happy if I had paid seperately for the valet. Also thevideo of the examination of my car was lost and I had to take the carback to be done again.
Duncan could not have been more helpful or professional. He is a credit to the team and only wish more people could be like him.
Greeted warmly, paperwork all ready, was phoned near the expected time for collection.
All done what was needed. Given very nice car rental as courtesy car
Visual inspection and mot made different comments on my tyres which left me unsure what needed doing. This resulted me in having to speak to another member of the team on a different day.I had to return as the computer in my car had not been reset
All the work due to be done was not completed so necessitating a second visit.
When I booked the service I was led to believe that I would only have to wait one and a quarter to one and a half hours for the work to be completed. However, on the day I ended up waiting over two and a half hours at the dealership.
Polite, professional and efficient manner plus the car is running very well.
Everything that was planned was executed exactly i.e. collection and return of vehicle and work carried out.
There is some damage to a window trim that while outside the warranty period, i thought BMW would repair as a gesture of good will... they said no good will.
Issue resolved and managed at my convenience with replacement vehicle provided to allow me to continue without my car for 1 week
I left the car with you around 9:30am and agreed a pickup time of 5pm. I arrived a little early at 16:30 to be told work had not started on the car and was given the choice of arranging another day or waiting until 18:00. Not good!
Job was done in the timescale given.I was advised via text when the car entered the workshop but received no further notifications. Paperwork was not available when I collected the car. This was not typical of the usual service received
You have Duncan Rose and Steve Jeeves in your employ - whilst they are on your team, my wife and I remain as customers. .
Confidence in the work and efficiency of operation
Good experience just too expensive for an oil change (first service)
Prompt collection and good comms
Everything went like clockwork. An excellent service.
Good service agent plus service book updated and a good area to wait for the car.
I delivered the at 08:00 with two fault codes showing on the diagnostics. When I called at 1:30pm to check on status the car had not been moved to the workshop. Only one cause, i.e. one fault, was addressed and the other only cleared from memory.
From I called with my problem to I got the quote this took more than 8 days. I called
No comment to make - just very satisfied.
I'm only fairly satisfied because the problem with my car has yet to be fixed.
All work carried out to a high standard.
Feel at ease with staff I spoke too. Done exactly what was asked .
The visit was for a simple MOT test. It all proceeded on time / schedule and I was able to carry on working in the showroom lounge area.
I booked a service and to have my tyres changed on my car some 2 weeks before the service appointment. My car was serviced and I went to pick it up to be told my tyres were not changed because you did not. This box is too small to write all the info
Service carried out perfectly, communications with Vines is at times difficult
The service staff were attentive and as quick as they could be to resolve the problem. I decided to have the work completed while I waited and they kept me informed of the progress and included a complimentary exterior wash of the car too.
When booking the car in at 8am for its service, there was only one person on the service desk. This person is always extremely good but let down by the lack of colleagues.
Very helpful staff.
Top class service.
The car came back to me looking as good as new.
fast, efficient and friendly service. really took an interest in the car and the car is running fantastically well! the service lady (sorry I can't remember her name) was great.
Fast efficient courteous service, as usual
Quick to respond to my issue and also to give additional advice to keep me safe.
the representative tried hard to satisfy my needs even though there were some difficulties
Summer wheels that had replaced winter wheels were dirty
Because whenever my car is serviced or repaired by you, the car is returned to me it as if it is new.
Not all of the work was carried out on the first visit. This meant that I had to bring it back. THis costs me £15 in taxi visits each time.
Jame's knowledge of all BMW vehicles is just outstanding, his handover was very informative and BMW's on board systems are a pleasure to use.
Stephen Williams went out of his way to ensure the handover of my car. He was out of the office on jury service yet made the trip across London to complete the deal and ensure everything was done for me
As above, Staff were very polite and easy to deal with.
Simply put very happy with the service
Sales staff (Stephen Williams) was professional, helpful and polite throughout and delivered on his promises. Very impressed.
Flawless and speedy
More time to explain controls and systems would have been useful.
As above and Vines Crawley is very welcoming and the staff are always available to help
A very positive experience the whole way through.
A timescale was given for collection of car. I was kept informed and car was delivered and handed over on time
Excellent service by Todd Loan. Fantastic knowledge of car specification and excellent customer service.
I was unsure exactly which model I wanted and everyone was very patient and helpful
Steven is a top class sales executive. Great guy and very helpful. BMW Centre is clean, tidy and well presented. Rick also v helpful during purchase process.
Felt very comfortable throughout. I was given all the time I needed I did not feel rushed or pressurised.
We were made welcome even before we decided on the purchase, all questions were answered and we were kept informed about everything up to the handover. What else would you need?
Once again James Connelly went over the top to provide an outstanding service. This is our 4th BMW and each time we buy one we are so well looked after.
we were very well looked after and staff all very professional
John Carey gave me a call very soon after submitting a configuration (much quicker than the rest). He was extremely helpful with every aspect and made it very easy. Delivery was a little longer than hoped, but again, got weekly updates from John
The staff were always helpful and informative, and clearly knew the cars they were selling very well. They looked after my disabled wife very well. The deal to buy was done considerately and the dealer was not 'pushy'. We felt like they cared.
I received excellent customer service from the VInes Gatwick BWM Centre and delivery was on schedule with everything to my specification.
Salesman very attentive All the options on the vehicle fully explained
The car had many options and the hand-over staff took time and showed commendable patience when explaining how to operate some of the more technical features.
Attention to detail
The order was taken with the minimum of fussThe car arrived on timeI was offered a good trade in price with no quibbleEveryone in the dealership was friendly and helpfulI decided to use your finance package which was organised immediately
Fantastic service throughout
Very helpful sales personnel, friendly reception people and I felt that everyone involved made an effort to understand my needs.
The sales person Stephen william's looked after us very well and made us welcome
James work our a few options for me to consider