Loading...

ABOUT VINES OF GATWICK.

Explore our BMW Centre below.

Latest News & Events

Show me

0 items found Done

No news found with your current search criteria.

Impress with the new BMW Shadow Edition

Read

Exclusive Summer Offers from Vines

Read

Choosing the right engine

Read

10% off Cosmetic Repairs

Read

BMW i3 Service Inclusive

Read

Vines of Gatwick 2017 Charity

Read

£50 when you introduce a business customer.

Read

Dual Strength + Fitness Affiliation

Read

Where Next?

Read

BMW XDRIVE.

Read

ROAD TAX CHANGES 01/04/2017

Read

Latest New Car Offers

Read

Vines Recruitment

Read

MEET THE TEAM.

0 items found Done
  • No filters have been added

No news found with your current search criteria.

Ivan Bell

Ivan Bell

Used Car Sales Manager

Clive Vaughan

Clive Vaughan

Business Manager

Graham Pope

Graham Pope

Business Manager

Terry Groves

Terry Groves

Service Manager

Bob Morris

Bob Morris

Parts Manager

James Connelly

James Connelly

Sales Executive

Daniel Tilbury

Daniel Tilbury

Sales Executive

Les Millward

Les Millward

Sales Executive

Steven Jeeves

Steven Jeeves

Sales Executive

Stephen Williams

Stephen Williams

Sales Executive

Alan Marsh

Alan Marsh

Sales Executive

John Carey

John Carey

Sales Executive

James Andrews

James Andrews

Sales Executive

Todd Loan

Todd Loan

Sales Executive

Luke Morley

Luke Morley

Sales Executive

Lauren Evans

Lauren Evans

Sales Executive

David De Moura

David De Moura

Used Car Sales Support

Marc Chadwick

Marc Chadwick

Service Reception Manager

Duncan Rose

Duncan Rose

Service Advisor

Ginny Stannage

Ginny Stannage

Centre Host

Emily Iles

Emily Iles

Centre Host

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

On reflection not entirely sure what work was carried out - 50000 mile service & MOT.At home I checked oil and coolant levels - both needed topping up.

Service

car not cleaned very well.

Service

Not sure why the 'service' indicator now tells me that the next service is '11/2011' ? Before the car went to Vines it was reading sometime in the future. Seems to have reverted to year I bought the car.

Service

No problems. I was kept informed. Work carried out was explained clearly.

Service

Friendly and fast

Service

While you wait service was very convenient and the waiting facilities were good

Service

Staff were friendly keep me informed and we're couteous and proffesional

Service

Very happy with the seti received & and service guy was very helpful and friendly

Service

work was complete on time and on budget

Service

Comment as above

Service

Easily arranged booking and kept informed

Service

The work carried out was not done in 1 day.

Service

car works and steers as it should

Service

Above answer says it all. Staff excellent.

Service

See earlier answer

Service

Expensive oil service

Service

They carried out the recall work within the identified time scale and my car was presented back to me, nicely cleaned inside and out. All performed with a smile and at no cost.

Service

Wish i had a option of 0 star.bmw crawley a place only to rip off customers

Service

See above

Service

Apart from the waiting (9 hours over 2 weekends) all well and good

Service

Failed to update service record on carFailed to send documents by email as promised

Service

Great service, did exactly what they said and looked after me while I waited and worked.

Service

It was simple to book, easy to drop the car off and the work was punctually completed. I was kept informed as the work progressed too.

Service

I opted for the service and wait option. I was advised on arrival that the car was subject to a recall. I had not previously been advised by any medium. I was told that the car would be needed for a full day for this issue and I would need to book

Service

Dropped off; got a call to say it was done; picked the car up. Easy!

Service

Apart from the normal service work I also had body work repair done to my rear bumper. I was disappointed that no one came out with me to the car to ensure my satisfaction. A little thing maybe to you but a big thing for me as a customer.

Service

I was kept informed as to works progress and the car was ready on time.

Service

The post service wash and vacuum of my car was at best adequate. I wouldnot have been happy if I had paid seperately for the valet. Also thevideo of the examination of my car was lost and I had to take the carback to be done again.

Service

Duncan could not have been more helpful or professional. He is a credit to the team and only wish more people could be like him.

Service

Greeted warmly, paperwork all ready, was phoned near the expected time for collection.

Service

All done what was needed. Given very nice car rental as courtesy car

Service

Visual inspection and mot made different comments on my tyres which left me unsure what needed doing. This resulted me in having to speak to another member of the team on a different day.I had to return as the computer in my car had not been reset

Service

All the work due to be done was not completed so necessitating a second visit.

Service

When I booked the service I was led to believe that I would only have to wait one and a quarter to one and a half hours for the work to be completed. However, on the day I ended up waiting over two and a half hours at the dealership.

Service

Polite, professional and efficient manner plus the car is running very well.

Service

Everything that was planned was executed exactly i.e. collection and return of vehicle and work carried out.

Service

There is some damage to a window trim that while outside the warranty period, i thought BMW would repair as a gesture of good will... they said no good will.

Service

As expected

Service

Issue resolved and managed at my convenience with replacement vehicle provided to allow me to continue without my car for 1 week

Service

I left the car with you around 9:30am and agreed a pickup time of 5pm. I arrived a little early at 16:30 to be told work had not started on the car and was given the choice of arranging another day or waiting until 18:00. Not good!

Service

Job was done in the timescale given.I was advised via text when the car entered the workshop but received no further notifications. Paperwork was not available when I collected the car. This was not typical of the usual service received

Service

You have Duncan Rose and Steve Jeeves in your employ - whilst they are on your team, my wife and I remain as customers. .

Service

Confidence in the work and efficiency of operation

Service

Good experience just too expensive for an oil change (first service)

Service

Prompt collection and good comms

Service

Everything went like clockwork. An excellent service.

Service

Good service agent plus service book updated and a good area to wait for the car.

Service

I delivered the at 08:00 with two fault codes showing on the diagnostics. When I called at 1:30pm to check on status the car had not been moved to the workshop. Only one cause, i.e. one fault, was addressed and the other only cleared from memory.

Service

From I called with my problem to I got the quote this took more than 8 days. I called

Service

No comment to make - just very satisfied.

Service

I'm only fairly satisfied because the problem with my car has yet to be fixed.

Service

All work carried out to a high standard.

Service

Feel at ease with staff I spoke too. Done exactly what was asked .

Service

The visit was for a simple MOT test. It all proceeded on time / schedule and I was able to carry on working in the showroom lounge area.

Service

I booked a service and to have my tyres changed on my car some 2 weeks before the service appointment. My car was serviced and I went to pick it up to be told my tyres were not changed because you did not. This box is too small to write all the info

Service

Service carried out perfectly, communications with Vines is at times difficult

Service

The service staff were attentive and as quick as they could be to resolve the problem. I decided to have the work completed while I waited and they kept me informed of the progress and included a complimentary exterior wash of the car too.

Service

When booking the car in at 8am for its service, there was only one person on the service desk. This person is always extremely good but let down by the lack of colleagues.

Service

Very helpful staff.

Service

Top class service.

Service

The car came back to me looking as good as new.

Service

fast, efficient and friendly service. really took an interest in the car and the car is running fantastically well! the service lady (sorry I can't remember her name) was great.

Service

Fast efficient courteous service, as usual

Service

Quick to respond to my issue and also to give additional advice to keep me safe.

Service

the representative tried hard to satisfy my needs even though there were some difficulties

Service

Summer wheels that had replaced winter wheels were dirty

Service

Because whenever my car is serviced or repaired by you, the car is returned to me it as if it is new.

Service

Not all of the work was carried out on the first visit. This meant that I had to bring it back. THis costs me £15 in taxi visits each time.

Service

No issues

Service

Jame's knowledge of all BMW vehicles is just outstanding, his handover was very informative and BMW's on board systems are a pleasure to use.

Sales

Stephen Williams went out of his way to ensure the handover of my car. He was out of the office on jury service yet made the trip across London to complete the deal and ensure everything was done for me

Sales

As above, Staff were very polite and easy to deal with.

Sales

Simply put very happy with the service

Sales

Sales staff (Stephen Williams) was professional, helpful and polite throughout and delivered on his promises. Very impressed.

Sales

Flawless and speedy

Sales

More time to explain controls and systems would have been useful.

Sales

As above and Vines Crawley is very welcoming and the staff are always available to help

Sales

A very positive experience the whole way through.

Sales

A timescale was given for collection of car. I was kept informed and car was delivered and handed over on time

Sales

Excellent service by Todd Loan. Fantastic knowledge of car specification and excellent customer service.

Sales

RelaxedFriendly

Sales

Parking difficult.

Sales

I was unsure exactly which model I wanted and everyone was very patient and helpful

Sales

Steven is a top class sales executive. Great guy and very helpful. BMW Centre is clean, tidy and well presented. Rick also v helpful during purchase process.

Sales

Felt very comfortable throughout. I was given all the time I needed I did not feel rushed or pressurised.

Sales

Excellent salesman

Sales

We were made welcome even before we decided on the purchase, all questions were answered and we were kept informed about everything up to the handover. What else would you need?

Sales

Once again James Connelly went over the top to provide an outstanding service. This is our 4th BMW and each time we buy one we are so well looked after.

Sales

we were very well looked after and staff all very professional

Sales

John Carey gave me a call very soon after submitting a configuration (much quicker than the rest). He was extremely helpful with every aspect and made it very easy. Delivery was a little longer than hoped, but again, got weekly updates from John

Sales

The staff were always helpful and informative, and clearly knew the cars they were selling very well. They looked after my disabled wife very well. The deal to buy was done considerately and the dealer was not 'pushy'. We felt like they cared.

Sales

I received excellent customer service from the VInes Gatwick BWM Centre and delivery was on schedule with everything to my specification.

Sales

Salesman very attentive All the options on the vehicle fully explained

Sales

The car had many options and the hand-over staff took time and showed commendable patience when explaining how to operate some of the more technical features.

Sales

Attention to detail

Sales

The order was taken with the minimum of fussThe car arrived on timeI was offered a good trade in price with no quibbleEveryone in the dealership was friendly and helpfulI decided to use your finance package which was organised immediately

Sales

Fantastic service throughout

Sales

Very helpful sales personnel, friendly reception people and I felt that everyone involved made an effort to understand my needs.

Sales

The sales person Stephen william's looked after us very well and made us welcome

Sales

James work our a few options for me to consider