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The service was expensive at over £500 and just given the list of items on the service sheet. On picking up the car I was just given the key and told the car was outside, but it wasn't. After searching for 2-3 mins, car was still in compound.
Rob was very helpful and polite
All done when they said it would be, and telling my when it was done.
The service was completed as agreed with Duncan Rose and as always a fully professional approach was evident.
very good service
The staff were pleasant and the car was serviced on time while I waited
Friendly helpful people
Just good service and visit ran to plan.
We travel 45 miles to attend Vines . We wait of the car or they give us a car to use.Duncan the VIP service manager is very good and deals with everything for us.
Appalling customer service and no effort to make amends
Happy with the service
good service but expensive
Overall good experience. Poor points were hire car didnt arrive and I had to chase it up and the cleaners blasted off a bonnet sticker from my car.
Car was ready by the time I was told it would be, and was cleaned to a high standard
Great service as always
Simon Downes is excellent
Exemplary Service Experience provided by the Service Advisor, Nick, throughout.
while you wait car service was good but took longer than predicted
Customer friendly staff. I have given my cars for service to other BMW agencies and never it was washed properly however when I received my car from Vines of Gatwick after the routine service, it was thoroughly cleaned & washed inside out . Tx
I had a warranty issue regarding a tear in a seat .My complaint was taken up by a member of staff (Female)and photographs taken. After a period of time,I rang and there was clearly no record of this?It is being put right today many months later.
Kept me up to date on progress while I waited
Car was cleaned, apart from the boot. Brake pads very expensive
The car needed recall work that I was only aware of when I dropped it in for MOT. I left it an extra day but surprisingly it wasnt carried out and I had to rebook it. There was no problem with the rebooking or final work.
It was not a pre booked appointment and was dealt with very efficiently
It took a long time to be served both when I dropped off my car and to collect it. I had no phone call to tell me the work was complete and that the car was ready for collection. I also tried calling 3 or 4 times and got no answer.
Non pushy relationship with clear, patient, informative service.
See above. Also appreciated that car was cleaned
As I said, I left the car with very few damages and got it back damaged
Your customer adviser was great, the price however was not.
Car was received efficiently, and delivered on time..clean.
Friendly staff. People make the difference.
Effortless - clean car, well valeted inside :). - real treat
Wasn't happy about garage not contacting us about the part needed to fix front bulb surrounding, as they said they didn't have any in stock and only could get in next day. Which would have been ok with us. This we were told only st pick up time?!
Very satisfied always a pleasure bring my vehicle in for work
It would nice if staff used their initiative and order parts when required and not expect customers to continually return to have their care fixed - I work too
Friendly and helpful, made the experience very easy- gave me a loan car whilst mine was waiting for her new tyres
Had to go back 3 days later a fault reported at service returned day after collection.
4 days off the road this year so far for repairs and service.Service seems to be OK but most of this time has been spent looking for the leak
A courtesy car was not available and apparently had to be booked in advance which was not possible since the defect required immediate attention and repair. Otherwise the service was fine.
In my experience over 3.5 years the staff always say the car will be ready, quicker than it actually is.
Everything was done promptly, Duncan Rose looked after me and as always he is superb.
no frills just did the job
Because I was happy with the result.
The service was scheduled for 1.5hrs. It finally was available after my chasing up 2.5hrs later. I was not informed of any delay or given any reason why the delay occurred. The car was very hurriedly cleaned and not chamosied. A very poor performance
Excellent service as always by Duncan Rose & the team.
Same as above
As above plus I asked for the media player to be checked and it wasn't
when I arrived to drop off the vehicle I was kept waiting standing at the service desks. 3 unmanned, 2 were busy, eventually a member of staff who was standing chatting behind the desk to a colleague served me when a colleague pointed me out
A window would not close and, having checked the internet, I saw that a replacement regulator could be purchased for around £45, so with labour, I expected to pay around £150. Cost in the end was £341, with the regulator costing £134, so not happy!
The only members of your staff who treated me like a customer were the two receptionists. What a pleasure. The rest no thank you. I will take my business elsewhere.
Very friendly staffs and the price for the service is good.
Friendly helpful staffThis is second BMW I have bought from Alan who is always professional and remembers what I expect from a car
Vines Gatwick consistently provide me with up to date information and staff attentiveness is second to none. Product knowledge and expertise is an important aspect of a premium brand and this has been fulfilled. Clean , light and spacious centre.
The service was conducted well, I was informed that the warranty procedure might extend beyond the one day I communicated that this was ok with me and yet they still rang me to seek confirmation later in the day.
Booked the car in 1 month before and also booked a loan car to cover the service period. On arrival we were advised the loan car was only available the next day. After a 30 minute wait this was however sorted out.No contact with any technical staff
Would like more feedback on any work carried out in a service or inspection. rather poor at present.
Another stupid question
I dropped it off at 9am and chased for an update at 16:30 and they were still finishing the service and hadn't even looked at the fault. Customers personal data left on the desks.
They go over and above what is expected.
I booked the service some weeks in advance to ensure I got a courtesy car, but when I arrived they did not have my booking, or any knowledge of it. This meant I had to return home on the train, then get dropped of. They did fit the service in though.
Overall I am very satisfied with the quality of work done. A criticism is that the update when the car is in for a service can be a little slow. e.g if the car was due to be ready for 16.30 and I haven't received a call by 16.00. That's too late.
When we ordered car we knew we had got parking sensors but was not informed they only came on rear bumper.We had to have front fitted at an outlet and apart from the same colour do not match rear.
The sales team Steve & Clive are very professional and took time to go through all of the purchase details and the options available, test drive and also when collecting the vehicle they went through the vehicle to show me how the technology worked.
Alan Marsh and Clive Vaughan were very helpful at Vines Gatwick
The sales executive made it easy for us to understand how our preferences were matched by BMWs range
I ordered on line and so my first visit to the centre was my last. However, all went well, the staff were friendly and the car had been well prepared with my plate on etc.
Its my fourth BMW, third from Vines, after a not so good experience with another dealer I wouldnt go anywhere else!
Fantastic from start to the day I picked up my new car and afterwards thank you.
The issues were resolved and as promised the car was delivered on time
James was a brilliant Sales man
Showroom looked good and sales assistant was really helpful and personable
So pleased with my car and service recieved
Attention to fine details and queries
Todd again was very trusting and made me feel comfortable at all times.
Yes, the process ran smoothly
As above. always friendly helpful service and Daniel knows he well enough to know the type of car and deal we always look for. Proper service.
Every thing was explained in detail but at a pace at which we could follow
The team at Vines of Gatwick was very professional. I never felt pressurised at any point which made the purchase feel a very positive. Todd Loan, my sales executive, knew his product really well and was able to convey the detail with ease.
Pleasant surroundings, demonstrator available when requested. BMW Connected software was an issue to set-up on the day of delivery due to a system issue
Good deal on old car,quick calculations at all times so you know exactly what you are paying for..advice ..kind and gentle...non patronising.Always a warm welcome from the moment you step in.
Mr Connellys customer expertise went above and beyond my expectations. It was a pleasure working with him throughout.
The salesman has been waiting over ten years for me to finally give up on my e39 M5 and he didnt let me down when I did.
Service was excellent. I was kept informed about my purchase at all stages of the process and the sales staff made it easy for me to organise and co-ordinate my purchase.
No wine or flowers on delivery like previous occasions
The original quote was wrong, the salesman forgot to add on the delivery plus costs which added up to a fair amount so when we were ready to sign the deal it ended up about £1400 more than we had originally understood. Not good.
Everything is always done to make the occasion a pleasant and informative handover.
Smart dealership polite helpful and content with my deal made to feel special
Excellent service and nothing was too much trouble
Patient helpful service, without pressure. Todd was knowledgeable about the products on but not afraid to check on details that he wasn't sure of. Previously I've found car salesmen to be overly arrogant and not prepared to admit that they don't know
Vines of Gatwick provided excellent guidance throughout the decision - making process, through to order, delivery / handover experience. Especial thanks to Luke Morley, Lauren Evans & Graham Pope are due. Also thanks to Matt Robinson ( as `Genius` )
See 1 above.
Order handled well and kept informed, Todd was a great ambassador for BMW.
The sales person Todd was always helpful and ready to answer questions. When he was on holiday his colleague Stephen was more than happy to assist and go through the process with me. It's why I use Vines rather than my nearest BMW centre